Reviews

Our sales rep, Ross, was awesome every step of the way. We just got our hot tub installed yesterday and he was responsive and helpful every step of the way throughout the entire process. I would definitely recommend to...

We purchased a Hot Springs "Flair" Spa at the Texas State Fair in October 2022 and were kind of lost after this purchase. We contacted Ross Underwood @ the Dallas location and he has been a shear delight assisting us with everything from products, set up, and maintenance. Ross is very personable and takes the time to ensure satisfaction with all aspects of this purchase. We highly recommend calling or visiting Ross if you need supplies or sound advice regarding your spa. Thank you, Ross! You are...

Great service! Very personal able and...

Great experience! Personable and...

Love our new tub!!! We couldn’t be happier with the purchase and the whole process, buying to installation. Ross Underwood took amazing care of us from day one; he helped us find the perfect tub for our needs and followed up through the entire process to ensure everything worked out perfectly throughout a long full rooftop reconstruction. He’s also been great after the fact supporting on extra needs we had. I totally recommend Texas Hot Tub Company and if you want extra special service, go see Ross at the Dallas location. Phenomenal!!! Thank...

Love our new tub!!! We couldn’t be happier with the purchase and the whole process, buying to installation. Ross Underwood took amazing care of us from day one; he helped us find the perfect tub for our needs and followed up through the entire process to ensure everything worked out perfectly throughout a long full rooftop reconstruction. He’s also been great after the fact supporting on extra needs we had. I totally recommend Texas Hot Tub Company and if you want extra special service, go see Ross at the Dallas location. Phenomenal!!! Thank...

I worked with Ross mostly via phone conversations in getting my Finnleo Sauna. He was very knowledgable about the Saunas and I am very content with my purchase. Had a small blip on the delivery date, but Robert in charge of delivery and installation made up for it, which is appreciated in this day and age. Overall would recommend using these guys for Sauna needs in...

Texas Hot Tub company with Ross Underwood, specifically, has been outstanding. The service has been phenomenal. Very helpful. I highly recommend you use this company if you’re looking for a hot...

Had a great experience buying for Ross. I ended up buying the Oahu Elite instead of going with bullfrog. I wanted a threptic hot tub that outputs high power jets. The deciding factor was the seat with jets for the legs, fully insulated, ozone, and built in chemical dispenser. I got the unit in Silver Marble with a Charcoal Black cabinet. I had the unit for 2 months now and use it daily with no...

I purchased a Jetsetter hot tub last year, and had an excellent experience! Ross Underwood is very enjoyable to work with, and has a thorough knowledge of his product line. He helped me determine the hot tub that was best suited to my needs, and to my available space. He provided top-notch service from the shopping and ordering process, to the delivery, and the installation. Ross has always been readily available to answer questions and provide assistance. Once my hot tub was ready for delivery, I received timely communication and a "white-glove" delivery experience. Ross also connected me with Richard Harris who brought a team of electricians to my home to install the necessary wiring and sub-panel for my unit. Richard and his team are knowledgable and efficient, and they patiently walked me through the installation process. If you are considering purchasing a hot tub, I have no reservations about recommending Texas Hot Tub Company and its...

Ross was great. Really knows his...

I have called the store the Texas hot tub company and Ross Underwood answered the phone. From that moment on I had a fantastic experience with the company and especially with this gentleman rush. At that time I wasn’t ready to purchase a hot tub but I was looking for a specific saltwater system small because my wife has serious health issues. We just moved to Texas recently. He kept following up and calling me, Not disturbing us, just followed up when we agreed in a telephone call. At that time we have visited several companies that they promised all kind of special deals but they never really ask questions what we are looking for and try to push the product what they have in stock. Ross has taken. His time was very friendly. Has asked a lot of questions and because of him he found the product for us what we really wanted. A beautiful spa and salt water system. Unfortunately, we did not have the time to try to fill it up and start it up because of medical issues and we also just recently moved into a new property however this lengthy report I just wanna state that Ross Underwood probably the best sales person I met I myself in sales for 36 years and we purchased a hot tub probably twice as much that we wanted to spend but we ended up buying this unit exclusively because of Ross help. I very highly recommend him to anybody who is like looking for a spa solution. Andor...

I highly recommend Texas Hot Tub Company. Ross was incredibly knowledgeable about the spas and provided exceptional service from start to finish. We absolutely love our Hot Springs Hot...

Texas Hot Tub Co. Dallas is a great place to shop for and buy a hot tub. Ross Underwood made us feel right at home. He was very knowledgeable about each hot tub that we looked at and made our purchase go very smooth and quick. Everything he told us as far as delivery went exactly as planned. The delivery guys were very nice, quick and knew exactly what they were doing. I would recommend Texas Hot Tub Co. any...

Ross and Richard Harris were great! Had to get my tub into a very tight space and everything worked out perfectly! Great hot tub, definitely worth the wait! Thanks...

I found Dallas hot tubs to be a very professional and easy company to work with. Our sales person, Ross, Underwood, was good at follow up and at helping out with any concerns we...

I found Dallas Hot Tubs to be a professional company and easy to work with. Our sales person, Ross, Underwood, answered all of our questions, was good at follow up, and handled quickly any concerns we...

Ross is awesome. From product selection, features/functions explanation to post sales follow-ups, he is always available, only one call away, even after business hours. If you know little about spa like me, Ross would be the best person for...

We had a very painless experience. Ross is amazing to work with, and has the integrity to make recommendations based on what's good for the customer, rather than what makes them more...

Ross was excellent in helping me order multiple hot tubs of several different sizes! He really made it a breeze through the whole...

Ross was amazing, very knowledgeable. A pleasure to work with. He is an amazing representation of what a company should be and stand for. My husband and I cannot say enough about the ease of our experience and his follow up to ensure our...

Ross is a top-notch sales rep. He is very knowledgeable of the products they have to offer and is easy to work with. I highly recommend him and Texas Hot...

I purchased a Jetsetter hot tub earlier this year, and had an excellent experience! Ross Underwood is very enjoyable to work with, and has a thorough knowledge of his product line. He helped me determine the hot tub that was best suited to my needs, and to the space I have available. He has provided top-notch service from the shopping and ordering process, to the delivery, and the installation. Ross has always been readily available to answer questions and provide assistance. Once my hot tub was ready for delivery, I received timely communication and a "white-glove" delivery experience. Ross also connected me with Richard Harris who brought a team of electricians to my home to install the necessary wiring and sub-panel for my unit. Richard and his team are knowledgable and efficient, and they patiently walked me through the installation process. If you are considering purchasing a hot tub, I have no reservations about recommending Texas Hot Tub Company and its...

I am really happy with my hot tub purchase from Ross. He provides great follow up service on questions I have and filter replacements. Keep it up...

I'm very very happy with Ross, very nice and understanding and helpful. And Richard was a very nice guy and helpful too with my electrical. Thank you Robert also for all your help with the set up. Highly...

The first time I spoke with Ross on the phone I could tell I trusted him and he would find the best hot tub to fit our family. He was so easy to work with. He answered my endless questions with ease and experience. He didn’t try to sell me the most expensive tub, he tired to meet the criteria I was looking for. He offered great suggestions and options. He’s very patient and kind. He was pleasant to work with from the initial call to the final delivery ! Thank you Ross for your patience and expertise ! Can’t wait to get in our huge hot tub for our family of 6! The Oahu looks like a vacation in our...

Loved working with Ross. He was very responsive and answered all my questions. Made the process...

We went on a Saturday night right before they closed. Ross went out of his way to explain everything to us. We had planned on buying a hot tub but we had some unexpected expense come up. We will be going back in the future to purchase from them. I highly recommend...

Texas hot tub is an excellent source for learning about and purchasing a quality hot tub. Sales representative Ross Underwood made the experience quite easy and helped us feel confident that we were buying a high quality tub that would meet our needs and expectations. I highly recommend Texas hot tub with...

I had been planning to buy a new spa and dropped in on Texas Hot Tub Company in Dallas. Ross was able to direct me to a spa that met my needs and was available to deliver soon. The delivery team did a great job setting up the tub and instructing me on the procedure to make it operational. Its a quality tub, the price and delivery timeframe met my expectations. I recommend Texas Hot Tub Company to anyone looking for a new...

Ross was awesome to work with from purchase to delivery whatever you pay him it’s not enough. Lol good job all...

We are very happy with our hot tub. Ross at the Dallas Store did a great job of helping us pick the right tub for out needs. ...

Texas Hot Tub sales manager Ross Underwood did a fabulous job working with me on selecting the right hot tub that satisfies the need for myself and my family. Ross answered all my questions and even helped me with discounted rate with my doctor prescription. The process to have my hot tub installed was very smooth and he also provided me with three electrician I can use to have the electrical process completed for the hot tub. I highly recommend Texas Hot Tub for anyone that is looking to buy one. The store has multiple displays onsite to choose from and great salesman for any questions anyone has. After two months of having my Hot Tub, I can say that I am glad that I purchased it and I'm completely satisfied. Thanks...

We are so happy with our hot tub from Texas Hot Tub Company. Ross is a pleasure to work with and kept in communication giving updates and checking in during our delivery and installation process. It was an easy and pleasant experience to work with him and the others we spoke with during the process. Thanks for all your...

Good experience with Texas Hot Tubs. Ross was very informative and helpful. Tub delivery was excellent. Glad we chose a Hot Springs Spa from Texas Hot...

Everything about our experience has been fabulous. Ross was a superb salesman from the beginning, really cared about us our wants and desires in a Hot Tub. Ross set us up with an electrician....I can't say enough wonderful things about Richard Harris and the exceptional work his crew did setting up the electricity. The Hot Tub was delivered in the time frame given at sales, delivery and setup were perfect and we absolutely love our Hot Springs Hot Tub. Thanks Ross and...

I recently purchased a spa from Ross Underwood at Texas Hot Tub Company. I could not have been more pleased by the entire experience. As a novice, I had no idea what I needed. He did a fantastic job educating me and went above and beyond in terms of getting me my Spa. He over delivered on the projected timeline, got back to me with any questions immediately, and made sure everything was handled professionally. I am very thankful for Ross and loving my new spa. If you are in the market, Ross Underwood is who you should reach out to in the DFW...

I recently purchased a hot tub from Texas Hot Tub Company in Dallas. I had an excellent experience with them, and Ross Underwood (my salesman), was terrific to work with. Also, Richard Harris who handled the electrical and connection work on the hot tub, was great to work with. All-in-all, I would unequivocally recommend Texas Hot Tub...

Mr. Ross was very informative and helpful with everything. Even after they delivered my Hot Tub Beam, Mr. Ross told me i could call him if I had any questions. The Beam Hot Tub is the highlight of my patio, everyone loves it. Thank You Mr. Ross, for everything you did. I highly recommend this company and make sure you ask for Mr....

Ross was great to work with during the process and helped with any questions and concerns I had. Hot tub was delivered and looks great. Looking forward to jumping in and...

Very happy to have the Endless tub at the house! Perfect addition! Ask for Ross to help you...

Our experience 20 years ago buying was great, and their support throughout that time has been top notch. We recently sold our super big tub and got a smaller one, and again the buying experience, support and install couldn't be better. Ross our salesman was very knowledgeable and walked us through every step of the way. Confidently recommend this...

Our experience 20 years ago buying was great, and their support throughout that time has been top notch. We recently sold our super big tub and got a smaller one, and again the buying experience, support and install couldn't be better. Ross our salesman was very knowledgeable and walked us through every step of the way. Confidently recommend this...

Went there and meet with Ross Underwood. What a phenomenal customer service agent. I say that because he was not a pushy salesman and really listened to me and my wife and made great recommendations. We ordered our hot tub and then was told when it would be delivered. Another hot tub became avalibe but was a different color and Ross asked us if we wanted that one or wait till ours came in. We decided to wait but for him to reach out shows what great customer service he has. I 100% recommend Texas Hot Tub and 100% recommend you talk with Ross if your going to buy...

I recently purchased a Highline Jetsetter hot tub from here and had the best experience. My salesperson Ross Underwood was phenomenal from the start. He responded to my intiial email inquiries and based on my schedule arranged a time for me to come in the store. He provided me undivided attention and helped me make the best selection for me. My hot tub was delivered over the weekend, and there was a small problem with the tub electronics. Ross was on the phone with me on a Saturday night sending me a YouTube video to try to assist me. I also used their preferred electrician partner who was as professional. Available to answer questions after hours, helpful in ensuring my understanding and readily available by phone and text. Ross, Richard and Danny made sure my issues were quickly addressed and now I"m hot tubbing away. Thank you gentlemen. I highly recommend these professionals if you're looking for a spa oasis at...

Ross Underwood and the team who delivered my hot tub were fabulous. I have wanted a Hot Springs Hot Tub for 15 years envying my brother. Ross showed me all over again why I wanted this brand! Ross worked with me every step of the way with patience. Ensuring all questions were answered until I understood the simplicity of ownership. He is extremely responsive, easy to work with and not your typical sales person! The electrician he recommended was very reliable and accessible. I love my Aria hot tub and know it will cut down on my Chiropractic and massage bills for years to...

Ross was our salesman who listened to us intently to ensure he fully understand what we were looking for in a spa. He answered all our questions and selected the perfect spa. He worked with my contractor to ensure he had all the information needed to prepare the space for the spa. If you want a knowledgeable salesman who goes the extra mile to ensure he answers all your questions, offers recommendations, and has great product knowledge, Ross is your...

Ross was great to work with. They made sure we were updated every step of the way. Our Hot Springs Spa is installed, working and...

Very happy customer, hot tub is everything we expected and more. Thanks...

I really enjoyed working with Ross. He was very responsive and walked me through this process as a first time spa owner. I was even more surprised with the product he sold me over the phone. It is perfect for what we were needing and is saving us time and water bills with the spa having a pool filtration system. I’m so happy and pleased with this process. If we ever need another spa, I will be back buying from...

Ross Underwood & this company was wonderful! We looked at the product on-line, called & he shared all the details we needed, we custom ordered our spa & it was built and delivered on time with no problems. Our friends had ordered theirs from another company & they had problems & delay after delay - not the case for us with Texas Hot Tub. We highly...

Ross was very helpful and walked us through the process from beginning to end. He took the time to answer my questions even after hours and weekends. I will definitely recommend this company to friends that...

Ross Underwood, the sales associate at Texas Hot Tubs did a terrific job of assisting me and my wife with our purchase there. Ross was always knowledgeable of his product and always eager to help and assist if we had any questions or wanted to make a change. I would certainly recommend Ross if you are looking to purchase a hot tub for your...

I worked with Ross, at the Addision Texas Hot Tub company and he was wonderful! I had several delays on delivery due to construction issues and he was very easy to work with on this issue. Ross also answered all my questions and was very helpful in explaining the salt water system. Go see...

Ross was a great help through the whole experience. Not pushy while we were shopping and once we mad a decision was great help scheuduling delivery. Would...

Ross has be great! Answering all my questions from the start. Very nice to work...

Ross has been amazing from the minute we walked into the store. Quick to answer the many questions we have quickly. We received out Rio today and very...

I highly recommend Texas Hot Tub Company and Dallas. I had checked out another company, however, once I walked into Texas hot tub Company and met Ross Underwood I was sold on them & Ross!!! He was very knowledgeable about the different machines finding the perfect Spa for my 5'3" height. He explained, in Texas, a spa is considered a medical device and how I could save money. He made it very easy and answered all my questions. I have stopped by and called numerous times. I was also impressed with the delivery service. It was a little tight getting it through my gate but they were able to do it with no problems getting it in my backyard....

My husband and I love our new hot tub! Ross at the Dallas Location was excellent in informing us of the different products available! The local showrooms has hot tubs that you can test!! The shipping was amazing! One week after ordering our delivery arrived! The delivery team and electrician work was top notch! We are very pleased with our purchase and recommend this...

We've been to several Spa companies in and around Dallas. Then we met Ross at Texas Hot Tub Co He was so helpful in our decision, explaining everything in detail and was extremely professional and nice. If you're like my husband and I and are lookingfor that beautiful relaxation spa, I highly recommend this place and...

I recently purchased a Finnleo sauna from Ross Underwood at the Texas Hot Tub Company in Dallas. The service provided by Ross was exceptional. He's a great communicator and was very responsive to anything I needed. I highly recommend Ross and his team at...

Ross @ Texas Hot Tub Company Dallas is wonderful to work with! He knows his hot tubs in & out and he answers emails/texts in a timely manner for the new hot tub owner! We did our hot tub research beforehand, & Ross confirmed this is a wonderful tub w/ great backing from the company! If you are considering a hot tub, Ross is your go to...

After in depth review of endless hot tub and spa companies, we chose Texas Hot Tub Company. From the time we walked into the door to the time the tub was delivered, and post delivery, Ross was outstanding. His attention to detail, customer service, genuine interest in his clients gave us the confidence that we made the right decision. His recommendation to utilize a specific electrician who specializes in everything electrical for the hot tub was unbelievably positive. Richard Harris and this team of electricians were more than we expected. OUTSTANDING. We will use this group again for any electrical work we might need. I will refer everyone who wants a spa to Ross and Richard. Thank you for taking such good care of...

We had a great experience when dealing with the Texas Hot Tub company. Everything went smoothly from the beginning to the end. In the showroom, Ross was friendly and informative. He gave us all the information we needed without being pushy or demanding. Once we placed our order, Ross kept us in the know and always got back to us quickly if we had questions. We did have a couple delays on our pool spa, but it was nothing unexpected. When we inquired about the delays, our delivery guy Robert was great in keeping us updated all the way through to the delivery. The delivery was seamless, including the delivery team who worked quickly and efficiently in the relentless Texas heat. From unloading the pool in our alley to placing it on the concrete slab, the delivery guys made it look easy. We were in our pool and enjoying the features that...

I loved working with Ross at Texas Hot Tub Company, I didn't walk in to buy one, but I left being excited and giving him a deposit. It's been now in my home for one week. I have enjoyed it so much! Thank you...

Ross with Texas Hot Tub Company provided excellent service in guiding us with our Hot Spring spa purchase. The follow up with delivery/installation and providing reference to Richard Harris for electrical/hook up was outstanding. I would highly recommend Texas Hot Tub Company and Ross to anyone in the market. Thank...

Had a great experience here looking at and eventually buying a hot tub. Ross was super helpful and got me a great deal on one of the floor...

We are so happy with our Hot Springs spa. Ross was a great salesperson! He listened to what we wanted and we are so happy! He also took care of the electrical component by recommending a great electrician! Just a great, easy shopping experience and we had no plans on buying when we stopped in to just get...

Ross is amazing!!! He made the entire process simple and transparent. Great selection, fair prices, would...

Very good experience from start to finish. Rob was very customer-focused and answered all of our questions. We are first-time buyers, so we were a little unsure of what to do. They were very helpful and patient. No high-pressure sales either. Will definitely come back if I need another...

Received a fantastic tub and great service from these guys. Highly recommend if you need a local dealer that will fit all of your...

I highly recommend Texas Hot Tub. Ross Underwood is great to work with. Patient, no pressure. He helped us choose The Vanguard with the Cool Zone. It took awhile to get it installed because so many things were on back-order, but Ross kept us up-to-date on arrival and installation times. I can't say enough about his team. Tony Guajardo ran the electrical conduit and coordinated it with our new back yard installation. When the tub arrived, Oracio, Andy & Raul put it exactly where we wanted it. Eddie and his crew installed the Cool Zone along with Keith McKay. Everyone showed up when scheduled and all were extremely professional. The spa is beautiful, the Cool Zone is a must for Texas heat and we are enjoying our new spa to the max! Thank you Texas Hot Tub...

Very friendly, fast and efficient. No non-sense, and a great deal. I love my new sauna! Absolutely...

Texas Hot Tub is lucky to have Ross !! We had planned to get a tub last year, made a reservation but changed our minds. Ross was very understanding and even though we didn’t buy he was still very friendly. I just couldn’t go to another company when we decided to finally purchase the tub. We got the SL50. It was the last one in stock, just couldn’t wait another several months. Ross is very knowledgeable and patient. He explained the process and was available to guide us from purchase to delivery. The electrician he recommended is also affordable and he did a great job with all the connection to 220v. We also got a discount for medical reasons. The kids love it ! Best...

We had the pleasure of having Ross Underwood sell us a Hot Springs Relay tub. Ross set everything up for us, including helping us with financing. He was very thorough in his description of the features and how to maintain it. Both my husband and I HIGHLY recommend going to Texas Hot Tub Co if you are in the Dallas area and ask for Ross! In addition to his excellent service, We wound up needing an electrician due to ours not responding, so I called Ross on Saturday afternoon to ask about getting help finding an electrician. He immediately sent me the contact information and I called Richard Harris, who sent his electrician Danny out on SUNDAY to give us the estimate to hook it up, and he returned the NEXT DAY ON MONDAY to hook it up!!! There are so many exceptional things about Ross's service and those who work with him to ensure our first (and any customer) experience getting in was delightful! and believe me-the hot tub Ross helped us pick out is so amazing!!! Ross is the BEST!!! The Relay is AMAZING! It has incredible jets and the different seats make sure all of your body is massaged with as much intensity as you could want (both on low and on high!!!) The Relay was perfect for us, and we could not be happier! Thank you...

I had an excellent experience with the company and specifically with Ross. I absolutely wore him out with questions and the reason I ended up selecting this company over others was primarily due to him answering all of my questions and staying connected with me during and after the purchase. I definitely ended up getting more tub for the money than I was being offered at other companies. Tub is delivered and in service and I couldn’t be happier...

Ross my sales guy was great. Easy buying process no hassle. He continued checking on us the entire time. I would recommend Texas Hot Co and Ross, to all who are looking for a nice Hot...

Bought Tropical Seas spas from Texas Hot Tub company. Ross Underwood was the sales representative that helped me throughout the purchasing process. He is a consummate professional. Mater of fact, straight forward, easy to get along with, and very delightful. He answered all our questions as we visited him multiple times and gave me every possible discount and price break. He also provided the names of two outstanding licensed electricians for the electric setup. He has been available to answer post sale questions when needed. The spa delivery and setup went smoothly. Whenever I ran into a problem with Texas Hot Tub after sales support, which unfortunately did happen, I reach out to Ross Underwood and he promptly takes care of any issues. He not only gives outstanding sale but after sale...

Went in to look at some spa systems to learn more in what we should be looking at and what could be available and ended up walking away with an amazing Tub thanks to Ross! Ross provided an unreal level of education and customer service that didn’t need once we purchased the unit. He has helped us every step of the way and couldn’t have asked for a better...

We purchased our Hot Tub Spa from Ross at the Dallas store. He was very helpful educating us on which model would best fit our needs! Ross is very friendly and extremely knowledgeable about all the features and benefits. He went out of his way to help us with our selection and was still checking in with us afterwards. Ross had provided us with the best most outstanding customer service one could ask for. We really appreciate his due diligence and follow ups. Both the delivery team and electricians did a wonderful job in such a timely matter. We love our new Hot Tub Spa! Thank you...

Our experience in purchasing the hot tub including installation was superb. Ross Underwood is an amazing manager and salesman. No question was left unanswered and he is a consummate professional! He returned many phone calls to help us complete paperwork for the state tax reduction for medical reasons. The Spa is beautifully made and is a great addition to our back yard. On a scaled of 1-10 Ross is a...

Texas Hot Tubs is the best! Ross Underwood is knowledgeable, helpful and a great communicator. As a previous Hot Springs Hot Tub owner, I wouldn’t think of owning any other brand. Hot springs are quality built, they stand behind their product and they last for years and years. Thank you...

Ross Underwood was a pleasure to work with. He’s extremely knowledgeable and always made himself available during the entire process including after delivery and...

Ross is the best! 5 Star Customer Service! Quick response with any needs or...

If you’re in the market for getting a new hot tub, I HIGHLY recommend you go check out Texas Hot Tub Company in Dallas. Unlike other companies that will try and sell you everything under the sun, THTC is different. They’ll work with whatever budget you have and even get to know your needs so that you can make an educated purchase. My sales guy, Ross Underwood, was absolutely amazing and quite knowledgeable. Even after my tub was purchased and delivered to my home, Ross still followed up with me for ensuring my satisfaction and answered any questions that I had. No matter how many times I called (and even felt somewhat of a pest at times), his professionalism never wavered. As for the company itself, the fact that they’ve been in business since 1958 should say something for stability. The last company that I bought my hot tub from (over 15 years ago) filed for bankruptcy two years after my purchase. Needless to say, it became almost impossible to find replacement parts for my tub. So, for a tub company like THTC to have such a longevity in this business, should say something. They truly are the...

If you’re in the market for getting a new hot tub, I HIGHLY recommend you go check out Texas Hot Tub Company in Dallas. Unlike other companies that will try and sell you everything under the sun, THTC is different. They’ll work with whatever budget you have and even get to know your needs so that you can make an educated purchase. My sales guy, Ross Underwood, was absolutely amazing and quite knowledgeable. Even after my tub was purchased and delivered to my home, Ross still followed up with me for ensuring my satisfaction and answered any questions that I had. No matter how many times I called (and even felt somewhat of a pest at times), his professionalism never wavered. As for the company itself, the fact that they’ve been in business since 1958 should say something for stability. The last company that I bought my hot tub from (over 15 years ago) filed for bankruptcy two years after my purchase. Needless to say, it became almost impossible to find replacement parts for my tub. So, for a tub company like THTC to have such a longevity in this business, should say something. They truly are the...

Ross is super to work with and very helpful and the whole Texas Hot Tubs team is just fantastic! I highly recommend these...

Wow! Fantastic service and good quality interaction with Ross at the Dallas store. We had a lot of questions and concerns over the few months that we were waiting for the delivery of our hot tub. Ross was very patient and personable with us with each question along the way. The hot tub arrived and all is well. We shopped a lot of different companies prior to deciding to make our purchase with Ross at Texas Hot Tub. We are very satisfied. Todd and...

All the reviews here are true. Ross is the Tom Brady of hot tub sales professionals. He's the GOAT. He was extremely patient with all the hundreds of questions I emailed him, and he always kept me in the loop with production / delivery schedule, etc. He even emailed me from the UK while he was on vacation. That's service. Love my new hot tub Ross. Speaking of Service.. Texas Hot Tubs was previously Coleman Bright Ideas. I bought my first hot tub from them in May 2000, and have been a happy customer since. Whenever that tub needed service, they were right there with a technician that knew what he was doing. I always felt in good hands. I'd recommend this company to anyone. Good...

We recently purchased a hot tub from Texas Hot Tub Company and had the pleasure of working with Ross Underwood as our sales executive. Although supply chain issues across the world provided less than optimal delivery time frames for all customers, Ross was there to run down timely status updates to let us know what he heard from production and the warehouse. Ultimately, the part required for our tub was not available, and wouldn't be for some time. Ross found a similar tub to the one we wanted, awaiting delivery in the warehouse for a different customer. That customer could not take delivery due to construction delays paving the way for us to have it! Ross was proactively thoughtful in reaching out to us and offering the alternative tub to us and we are now the happy owner of a HotSprings JetSetter Hot Tub! The delivery of the tub went smoothly and Emily from Account Management has already reached out to make sure everything post delivery goes well. Thanks to Ross and...

Ross Underwood gave the family the best experience anyone can ever ask for! Since we entered the store he made sure the family was well informed and taken care of all the way up to delivery of our new Hot Tub! Couldn’t be more grateful to have taken part of this easy process with the Texas Hot Tub...

Ross was great as we went through the purchase of our spa. He’s continued to help us learn how to maintain it as well. Loving...

Ross and Team (Big Mike & Crew) we’re exceptional to work with! Everything was on time and as scheduled! We LOVE our new Hot Springs...

We bought our spa through Ross at the Texas Hot Tub Company. Ross is a great encourager, and was right there with us every step of the way, always open to answer any question. Our tub is the coolest spa I have ever been in. I still haven’t found my favorite spot because there are so many great ones. We bought a Triumph and it is indeed, a triumph in technology, comfort and ease of use. The wife and I could not be happier with our...

Ross Underwood with Texas Hot Tub in Addison is amazing. He walked us through the entire process. From the showroom to delivery. Ross was very...

I highly recommend Texas Hot Tub Company. Everyone I have dealt with in this company has been pleasant and very helpful. The main person we have dealt with is Ross at the Dallas showroom. He has been so helpful. When we decided we were ready to purchase a hot tub, we visited Texas Hot Tub Company first and spoke with Ross. Then we went to several other local hot tub businesses to compare. We got the strong sales pitch from a company putting on a “hot tub show” in Arlington. We got the nothing in stock statement from Plano and Richardson. Drove all the way to McKinney, however, no one was at the location, the doors were locked, and no one answered the phone. Ross was the opposite of all the other companies. He was always available to assist us and had several options available in stock. I called him several times to answer additional questions and he always got me the answer quickly. It was an easy decision to make our purchase with Texas Hot Tub Company through Ross. Ross is even offering me a monthly financial incentive if I upload pictures of my wife enjoying the new hot tub while wearing jerseys from struggling English Primer League football teams like Manchester United.  I think it is a very unique website he has created. He is paying me in Cryto$$, so why not. I will tell you how much Ross cares about his customers. I can’t tell you how many times, in the middle of the night, I have received a text messages from him. Usually they say, “What are you wearing right now?” I think because the weather has been so cold since we purchased our hot tub, he is so concerned about wether I am dressing warm enough while sleeping. That’s Ross, always looking out for you. Big Mike and his crew made the install a pleasant...

We went in back in July "just to look". Well, you know how that always turns out! Ross was awesome to work with. No pressure at all and he recommended the perfect hot tub for us. We placed the order and waited for it to come in. We got it delivered yesterday. Arthur and his guys were excellent setting it up for us. Can't wait to use this thing! We went with the Hot Springs...

Ross was fantastic to work with and has followed up multiple times to make sure we are happy with our hot tub. He has even been available over the weekend for questions. I highly recommend working with him and the Texas hot tub...

Texas Hot Tubs Dallas has the most courteous management staff. I was thoroughly impressed with my experience from beginning to the end. Ross Underwood is amazing and he will make sure you are receiving 1st class attention. I’m so in love with my Hot Spring...

I am happy that I went to a place that has good service and a great product. Ross Underwood was very good with product knowledge. Resourceful in getting you an answer if he was not quite abreast on the conclusiveness. Ross, even answered some of my repetitive questions with the same demeanor as if I’d ask it the first time haha… I felt like I made a great choice as I was considering all the options and price options as Ross was the facilitator in my conclusion. It pays to have someone you think is really giving you all the options to fit your needs and not just selling you. All said: I’m am happy with my hot tub. Easy delivery and set up. With all bases covered up till delivery and...

Excellent service throughout the process. Ross was knowledgeable and accessible and patiently answered all my questions. Delivery and electricity hook-up happened with no hitches - on time and competent. I've never purchased a hot tub and was a little anxious about choosing the right one and then getting it set up and running properly, but I'm so happy with my Hot Springs hot tub. It's running beautifully and I'm loving...

Ross was extremely helpful and listened to us as we talked about our ideas to incorporate the spa into our patio. He also made sure the delivery and set up went smoothly. We would recommend Ross and his team to anyone considering a Hot Springs...

Ross and the team at Texas Hot Tub - Dallas were very patient and knowledgeable of their products & care to ensure their clients make the best choice. Ross was very responsive to phone calls & emails, and was very professional from the minute we walked into the showroom and even still after the hot tub was delivered. Highly recommend this...

I recently purchased a hot tub from Texas Hot Tub Company. The sales process was very easy, and I was never pressured in any way. My sales person was Ross who is very professional, very knowledgeable, and committed to my satisfaction as a customer. In fact, he even paid a visit to my house to make absolutely sure the hot tub and cover would fit in the odd shaped space where it would be placed. When the hot tub was delivered, there was an issue with the hot tub. Ross worked diligently to resolve the issue. With his help, and that of James in the office, the issue was resolved to my complete satisfaction. I am totally satisfied with Texas Hot Tub Company, and I expect to purchase hot tubs in the future from them. I highly recommend this...

When we went into your store, we were greeted immediately by Ross Underwood. He made us feel comfortable by being very informative but yet not pushy. You have a great selection of Hot Tubs to choose from. We definitely will recommend your company to our friends and...

Ross was a pleasure to work with. Be sure to work with him, he was professional and went above and...

If there were more stars, I would give him 1,000. Ross KNOWS his stuff. He sold me exactly what I wanted, not what he wanted me to buy. He explained everything carefully and held my hand through the entire process. I've called him five or six times with questions and if he can't help me, he gets the right person on the phone right away when I call him. I highly recommend Ross. And I highly recommend Texas Hot Tubs off of the Tollway---you won't regret...

Purchased a Hot Springs Hot Tub from Ross Underwood in Dallas. He was very professional throughout the transaction. The hot tub arrived on-time in December and the installation team was very efficient. Most importantly, they were able to refer an electrician that worked seamlessly with the install team. The follow-up from install teams management was second to none. This was an excellent customer experience! I highly recommend Texas Hot Tub Company. Thank you. ...

We bought our Hot Tub from Ross at the Dallas store. From the get go Ross was great to work with. He not only set me up with the perfect hot tub for my family, but set me up with an electrical recommendation as well. Ross and Texas Hot Tub Company were really like a one stop shop for quality service and a quality Hot...

I had the pleasure to purchase my first spa hot tub from Texas Hot Tub Company and it was the most pleasant experience. Ross was fantastic to work with! He greeted me as soon as I walked in the showroom and thoroughly explained the models to me so that I can make an informed decision. Once I decided on a spa, he was ALWAYS available to answer my questions via phone and email. He was (and still is) very responsive. If you are looking for a spa tub-- go see Ross!! You will not regret...

Great selection of hot tubs. Courteous and helpful throughout the purchasing process and through to delivery and set up. Ross is a great guy and made our experience a super...

Patience does pay off! After years of waiting on purchasing a hot tub...we decided it was time. After much research we selected a Hot Springs spa. Why...because they were originally designed for hydrotherapy purposes and that is becoming more important now that we are entering our golden years. Of course we chose one of the worst possible times (during the pandemic and supply chain shortages) to make our purchase. We heard horror stories about the 6-18 month wait for a hot tub to be delivered. WOW! We were shocked when we first talked to Ross at Texas Hot Tub Company. First...what a delightful accent! I recommend you call him just to have a conversation! Yes...there were some minor delays. Yes it was difficult to wait (we waited a little over 90 days...but we wanted the best!). What we did not expect was the amazing staff at Texas Hot Tub Company and our personal contact, Ross. What an absolute delight! They made the whole thing easy and worry free. When there was even the slightest issue, they immediately resolved it to our satisfaction. They pointed us to a great electrician that does electrical installs and was extremely familiar with the hot tubs. Then their delivery crew was a delight. Knowledgeable, easy going but professional, and very concerned with getting it right. One issue we had was the wrong lifter was sent for the hot tub cover. The crew took the wrong one back and ensured that we got the right one. In 24 hours, a technician came to our home and brought and installed the correct lifter. Again, top tier service! The entire experience was simply delightful. These are real people who really care about doing a good job. So refreshing in a world of "good enough". For me, one of the most important questions to answer when I make a major purchase is, "Can I trust them?" I now know the answer to that question...yes. They have earned my trust...let them earn yours. Thank you Ross and the entire Texas Hot Tub Company...

Had excellent customer service. Ross was knowledgeable of the product lines and matched me with a hot tub that met my needs and budget. He made it easy to schedule the electrician and get the delivery scheduled. They provided chemicals, the cover, and imple virtual training on how to maintain the hot tub. Payment process was easy and delivery was fast. Got everything set up in one...

Just got my new Flash model delivered and it's in the process of filling. What I can say so far is that working with Ross Underwood has been a shear pleasure. He has communicated well through the entire process and when I had questions his responses were fast and detailed. My plans for all me spa care needs are with...

I would like to take this opportunity to recommend Texas Hot Tubs and specifically Ross. I purchased my hot tub at the State Fair from a sales person who travels the country so for all practical purposes I am an orphan with no local sales person to assist me. I went to the Dallas location and Ross adopted me. He is always pleasant and helpful. I own a service business and appreciate the fact that Ross viewed me as a customer even though he wasn’t my sales person. If you go to the Dallas location, I recommend Ross a 5 Star...

I purchased a Hot Tub from Texas Hot Tub and Ross was very helpful in all aspects of the purchase. He was very thorough in explaining everything throughout the process. The color I had originally picked out was going to take longer to come in but Ross let me change the hot tub to a different color one that was in stock so I could get it earlier. I would certainly recommend purchasing a Hot Tub from Ross at Texas Hot Tub...

Ross was great every step of this process. He helped us pick the right hot tub for our family, kept us updated on the expected delivery date he helped us when we had trouble getting everything ready to take delivery and then followed up to make sure we were completely satisfied. Great but...

We are remodeling a house in North Dallas and knew we wanted to add a sauna to the Spa Master Bath. We put a deposit down on the HM44 sauna to be placed in the cue for an order because they were sold out in the store. The order was place through Ross Underwood in April and we just got it in November! Ross kept us updated about any shipping delays and we were very pleased when it finally...

Ross at Texas Hot Tub Company Dallas, reliable and thoughtful, is certainly the go-to guy for your hot tub. After a long way for the tub, we had some hiccups in communication between the headquarter company and the dispatch for delivery, but Ross had been the problem solver. The tub was finally delivered smoothly @ Van Alstyne! You won’t be disappointed with Ross. Highly recommended. He is...

We decided to finally get a hot tub for our health and to take care of the aches and pains of farm life. Ross was great to work with. He helped us understand the options of the different models and how they can help sore backs, hips, and legs. He helped us find the correct one and kept us appraised of the process as the one we selected was on backorder. His work crew worked in conjunction with my electrician to have all set up on the same day. The support team is great in teaching us how to maintain the tub as this is our first one. I would highly suggest working with Ross and the Texas Hot Tub Company. You will be quite...

OMG what an experience! I love my spa, my friends and family are aslo super happy with it! It took longer time to arrive but Ross at Dallas store kept checking on the status of the delivery and keept me posted. He is the best customer service person I have ever done business with!!! Keep collecting all the blessings...

I wanted to take a moment to share the outstanding service I received from Ross at Texas Hot Tub Company. My husband and I wandered into his store in May knowing very little about hot tubs. All we knew is we wanted one. Ross was very patient and explained the different brands of hot tubs and what each model featured. He told us about optional features and made recommendations based on our individual needs. He never tried to pressure or upsell us. We ultimately decided on the Hot Springs Aria which was scheduled to be delivered in September. I called Ross a few times between May and September to ask various questions and Ross always took the time to answer my questions. He even goes above and beyond to call missed numbers back when no message is left. When our hot tub was delivered I called Ross yet again with another question and he was able to quickly answer for me. If you are in the market for a hot tub, go see Ross! You will not be disappointed. ROSS IS...

The delivery crew delivering their tubs are the most wonderful and helpful guys they're awesome the get the job done right! Way to go guys! DFW SPA...

Great experience from start to finish. First, Ross looked at the limited amount of space I had to work with and recommended a perfect fit. He didn’t try to outsize my spa and stayed within a reasonable budget. He stayed in constant contact with me throughout ordering and delivery. Ross also recommended a deck builder and his crew hard-wired a 220 outlet and built a bomb-proof deck that looks like it’s alway been there. Next, the delivery coordinator worked with my availability and got me the spa sooner than Ross predicted. Big Mike and his team arrived as scheduled and installed the spa without a scratch on the tub or on my new deck. They were in and out in less than an hour but still had time to explain the basic set up and provided a starter chem kit. I was in the hot tub the same day it was delivered. It went from 80 to 104 in about 3-4 hours (it’s only 280 gallons). All around seamless...

My husband and I stopped by the store in Dallas to find a sauna. being there we decided to look in the hot tubs. And Ross helped us pick one. He was very helpful attentive and very informative. We highly recommend Texas Hot Tubs and Ross Underwood for your spa... Thank you so much Ross we really apreciate your...

Ross has been very helpful. We are first time spa owners and have had many questions. We have called Ross several times during this process and every time, he has been courteous and helpful and patient. We highly recommend Texas Hot Tubs and Ross Underwood for your spa...

Ross did a great job keeping me updated on the process and the delivery was very smooth. The hot tub works great and was as...

Ross was super helpful and friendly. I had a great experience and I would go...

The salesman Mr Ross was just a very friendly man he explained to me the entire process just what i could expect with Texas hot tub. He even tried to help me save the sales taxes. I was very happy with hos services. heck I am still calling him after the delivery of my...

We just had our Hot Tub delivered yesterday and can't wait to get it started! Ross was great in advising us on the best model for our family & space and so far everything has been super easy! Looking forward to a good soak in our salt water tub!!! ...

Ross was helpful throughout the entire process I appreciate the customer...

We had a pleasant experience buying swim spa from Texas Hot Tub- Dallas. Ross Underwood explained all the delays due to supply chain issues and due to pandemic. Ross kept us up to date on the delivery related topics. Customer service was at its best. Robert was always very proactive in arranging all aspects of the delivery and installation. Robert also displayed tremendous sense of customer service. I would highly recommend anyone who is looking for SPA and pools to definitely engage with Texas Hot Tub company. You will have amazing...

We had a pleasant experience buying swim spa from Texas Hot Tub- Dallas. Ross explained all the delays due to supply chain issues and due to pandemic. Ross kept us up to date on the delivery related topics. Customer service was at its best. Robert was always very proactive in arranging all aspects of the delivery and installation. Robert also displayed tremendous sense of customer service. I would highly recommend anyone who is looking for SPA and pools to definitely engage with Texas Hot Tub company. You will have amazing...

We’re so happy that we chose Texas Hot Tub Company for our new spa. Ross was absolutely the best! He spent time with us by phone and in person answering our questions and helped us pick the perfect spa for us. He was so quick to return calls and emails. Additionally, we dealt with Amie, Eddie and James on our delivery and follow up. Since this is our first spa purchase we had a lot of questions and everyone is so nice and patient. Delivery was on time and team was very professional and respectful of our new patio/yard set up. We highly recommend Texas Hot Tub...

Ross did a great job taking the time to place us in just the right hot tub. He is attentive and still values customer service. He helped put our mind at ease especially with such a large purchase. We absolutely love our new...

My husband and I had gone to several hot tub expos, numerous stores and did extensive research; in hindsight I wish we would of found Ross a lot earlier. He was very knowledgeable, with a great personality; but not pushy like so many others had been just trying to make a sale. After we made our purchase, Ross followed through on everything to be sure that we were completely satisfied. We 100% recommend Ross and Texas Hot Tub...

Ross, our sales rep was a breath of fresh air in the current no service society. He was a professional, knowledgeable, no pressure salesman. He did up sell us to more tub than we thought we wanted and l thank you! He listened to our needs and concerns. He explained pros and cons of several units. He took our order and promised delivery by the end of July. Texas Hot Tub called in mid June ready to deliver. Delivery team was great. We have had our spa about a month and I have zero complaints about the product or the...

First day in Relay hot tub and we love it! Thanks Ross for providing an excellent...

Cody came and replaced my hot tub cover. We had a great conversation about keeping my hot tub, outside and inside, in tip-top shape. I really appreciated the conversation. Very friendly, nice guy. He is a fantastic representative of Texas Hot Tub Company to the...

Ross in the Dallas location was super helpful at each step along the way and knows a ton about his products and how to take care of them. Don’t buy a hot tub without stopping in to see...

Delivered on time and worked properly right off the truck after we connected the power. I’ve owned a couple hot tubs but I like this one the most. Ross did a great job of answering questions and helping me through the...

Ross was very helpful. He made the entire experience easy and was easy to contact regarding purchase, anticipated delivery time, questions,…. Delivery on time during a difficult manufacturing...

My wife and I I looked around a long time for a hot tub. It was really important to us to get not only a good one but also get it from a company that had a good reputation. We decided on Texas Hot Tub company. The manager, Ross Underwood, at the location in North Dallas was very professional and informative and we decided after speaking with him and seeing what was available to order our hot tub. We have since received it and absolutely love it! I would strongly recommend Texas Hot Tub Company and if you're in the North Dallas area, to go see...

Amazing hot tub Ross is the best...

Texas Hot Tubs Company-Dallas is the best, Ross was very professional and knowledgeable, answered any questions we had, fast service and quality product! The customer service was...

Awesome knowledge of products and...

Texas Hot Tub company was a great choice for my family. Phillip and Eddy have been such a great help in answering all my questions and leading us through the care of our Hydrotherapy tub. We are so grateful for their service and attention to...

Came by today and met with Ross. He was very knowledgeable and extremely pleasant! I will be telling all my friends and family about this place and I’ll make sure they deal with Ross exclusively. Cheers...

What a great company. I purchased a Jacuzzi from Joel in their Lewisville location. Was an enjoyable process and the delivery team was awesome. Would recommend Texas Hot Tub to any of my...

They were was easy to buy from. James was very informative because of what I wanted in a therapeutic hot tub. Thank...

The customer service at Texas Hot Tub Company - Dallas is first rate. Phillip McGough is your man to answer all your questions with a no nonsense and informative presentation. My wife and I had no idea how the whole process of purchasing and installing a swim spa works and Phillip was able to explain everything so that we could comprehend our project better. I'll be honest, my wife and I visited other hot tub companies in the DFW area, but they came no where close to providing the informative and considerate assistance that we received with Phillip at Texas Hot Tub Company in...

I bought and had installed a 16x24 above-ground pool by Texas Hot Tub. So far, their expertise and advice has been very helpful. I would like to thank Philip McGough for his patience in answering all my questions. He is very knowledgeable about the products they sell! Thank you Texas Hot...

Really love the Tropic Seas spa I bought, takes little maintenance and it is really powerful. Phillip at the Dallas location was knowledgeable and great to work...

Phillip did a great job explaining everything. It was a great...

I went to the Texas Hot Tub Company in Dallas to buy a Hot tub. I ‘ve met with a gentleman name Phillip M. He is the best employee I have ever dealt with in my whole life , I am almost 50 , it has been awhile for me. I know what great customer service is because I have been in the retail management for 30 years + , he is kind , passionate willing to go the extra mile to satisfy me as a customer, he treated me like I was his favorite Brother, they have the best prices for quality items, let us talk about the delivery, I was able to get my Hot tub delivered within 5 days , with this Covid-19 pandemic , that is unheard of. The delivery company team are so attentive and courteous, I was talking to the guy in charge of the delivery about family, what’s going on around the world like we were friends, the delivery guys that came in to deliver were so good , so friendly, they ensure that understood how to operate my Hot tub , they were professional and so careful, they kept their promise to be on time like they said they would. Best place to buy a hot tub , they are trustworthy, you can feel it when walk in the place by the way Phillip greets and acknowledge customers. I wholeheartedly recommend this place to...

Phillip was a great salesman and I recommend you ask for him. He is knowledgeable and helpful! Great five star...

We have a Jacuzzi brand hot tub, repaired under warranty. The staff was friendly and courteous. Pressure switches are one of the most common parts to replace in the hot tub repair business. We asked TX Hot Tub Company to please have one on the repair truck as we suspected it was needed. The pressure switch was out and they did not have it on their repair truck and did not keep the switch in stock. We called Jacuzzi to expedite the shipping of the part & then TX Hot Tubs service scheduler advised it would be TWO WEEKS before they could come back out to install the part. I was finally able to talk with Teddy (very helpful) who expedited our return service call to the next morning. Both techs who came out were knowledgeable & friendly. Our only complaint is that they don't keep common parts in stock, so they aren't likely to make repairs expeditiously. The entire process took about 10...

Good service is rare these days. In fact, I worked with others in your industry that didn't even bother to call me back. Phillip McGough provided excellent service. In fact, in my opinion, he's one of the best I've worked with. With my handicap and chronic pain, I am so delighted with my swm spa. It is already helping me to feel better. Thank you Phillip! PS - He deserves a...

Phillip was very helpful and made the whole process easy. He went out of his way to be sure we were satisfied with...

Phillip was great to work with. Educated us well. Got a great deal on a J-500 series tub. Using it almost every...

We recently purchased a Finnleo sauna (the Flex) from Texas Hot Tub (Coleman), working with Phillip at the North Dallas location. We greatly appreciated Phillip's responsiveness and helpfulness before and after our purchase. It felt like concierge service from end-to-end. Just a few days after installation, we have used the sauna several times and are VERY happy. Also, it looks terrific - we originally thought to get an outdoor traditional sauna but much easier to go with the indoor traditional...

Phillip was very helpful in answering my questions and introducing me to the benefits and features of swim...

Great service and selection, Phillip took very good care of us and made the process so simple we recommend 100 %...

My wife and I was in the store a couple days ago to begin our search for a new spa. We have never owned a spa and asked many questions. Phillip took the time and answered all our questions. I found him to be extremely helpful and very knowledgeable. If your in market for a new spa, I would defiantly recommend you go see...

Philip was awesome and did everything he could to make sure we were happy with out purchase. Outstanding Customer...