Reviews

Bought Tropical Seas spas from Texas Hot Tub company. Ross Underwood was the sales representative that helped me throughout the purchasing process. He is a consummate professional. Mater of fact, straight forward, easy to get along with, and very delightful. He answered all our questions as we visited him multiple times and gave me every possible discount and price break. He also provided the names of two outstanding licensed electricians for the electric setup. He has been available to answer post sale questions when needed. The spa delivery and setup went smoothly. Whenever I ran into a problem with Texas Hot Tub after sales support, which unfortunately did happen, I reach out to Ross Underwood and he promptly takes care of any issues. He not only gives outstanding sale but after sale experience. Update: Had 2 breakdowns with my Tropic Seas Spa in less than a year and half (heating element, and leak). While I don't recommend Tropic Seas, Michael, the Texas Hot Tub company techicinc fixed both problems with aplomb, great skill and super manners. He is an extremely competent and skillful technician worthy of every praise. Don't loose him guys, he is your best...

Elvyn was a great sales rep. He was very knowledgeable about the products and very helpful before , during and after the sale. I would recommend him to...

When I went in to purchase a hot tub I thought I knew what I wanted but I did not. Elvin was very helpful and knew exactly what I was looking for and helped me get it. He also was very...

Elvin was great to work with - experienced professional who answered all my questions and guided me to a Jacuzzi tub that I am totally satisfied with. Would highly recommend stopping by and getting a great deal from Elvin. Delivery and installation was simple and...

Jimmy is great 👍 and we always have a clean Hot...

I would like to brag on Jimmy who does the weekly maintenance on our swim spa. He does a brilliant job not only with our pool, but making sure our chemicals are supplied. We are especially impressed by his communication with us. We have been impressed by Texas Hot Tube from the beginning of learning about this type of pool, to buying the pool, to the delivery and set up of the pool to the maintenance of the pool. It is a pleasure doing business with Texas Hot...

We had an incredible experience with this company! Any question we had was answered quickly, and the information we needed it was given to us… we feel like part of their family. The service is impeccable. The installers were wonderful, as well as being able to ask questions even when it may have been 10 o’clock on a Sunday...

Elvin was the best. Took care of us from start to finish. Very nice. Super guy. Knows tubs inside and...

Jimmy, does the service valet has done an awesome job for me by taking care for the maintenance and paying attention to the chemical balance each week. He represents the company...

I am loving my auto ship chemicals from Texas Hot Tub co. for my spa! Morgan even e-mails before each shipment to see if I need to change anything. Thank you Morgan Wright! 5...

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My wife and I purchased a showroom model with expectations specifically agreed to with the sales staff. Upon delivery, we had noticed some issues withe condition of the unit, and I sent it back. I called James the head sales person and boiced my complaint and allowed him to rectify the situation. James called me back the next day after receiving the returned hot tub. James agreed with me and immediatly offered a brand new upgraded hot tub at no additional cost. They deliverd the new unit on time with no issues. This is customer service at its best, thank you...

Ross was amazing during the whole process and even returned my message on his day off. Will be recommending him and THTC to all my friends and...

Ross Underwood Is the man if you want a hot tub and Texas Hot Tub Company is the place to find them! He will guide you through all your questions and follow up with any issues! Give Ross a...

Ross Underwood was a fantastic representative for Texas Hot Tub Company. He guided us through the decision process to choose the Envoy tub. He kept us up to date when our tub was ready and helped us make a smooth transition to delivery. The delivery company was professional and went over the basics of the tub. I noticed one thing we needed and emailed Ross and he returned with a phone call that evening within minutes of me sending that email. The item needed was shipped the next day! It’s a beautiful tub and we are looking forward to using it as much as possible! Thanks Ross! ( If you need a hot tub give him a...

Ross Underwood is exceptional when it comes to customer service..... I highly recommend him for all of your Hot Tub and/or Sauna...

Our sales rep, Ross, was awesome every step of the way. We just got our hot tub installed yesterday and he was responsive and helpful every step of the way throughout the entire process. I would definitely recommend to...

We purchased a Hot Springs "Flair" Spa at the Texas State Fair in October 2022 and were kind of lost after this purchase. We contacted Ross Underwood @ the Dallas location and he has been a shear delight assisting us with everything from products, set up, and maintenance. Ross is very personable and takes the time to ensure satisfaction with all aspects of this purchase. We highly recommend calling or visiting Ross if you need supplies or sound advice regarding your spa. Thank you, Ross! You are...

Great service! Very personal able and...

Great experience! Personable and...

Love our new tub!!! We couldn’t be happier with the purchase and the whole process, buying to installation. Ross Underwood took amazing care of us from day one; he helped us find the perfect tub for our needs and followed up through the entire process to ensure everything worked out perfectly throughout a long full rooftop reconstruction. He’s also been great after the fact supporting on extra needs we had. I totally recommend Texas Hot Tub Company and if you want extra special service, go see Ross at the Dallas location. Phenomenal!!! Thank...

Love our new tub!!! We couldn’t be happier with the purchase and the whole process, buying to installation. Ross Underwood took amazing care of us from day one; he helped us find the perfect tub for our needs and followed up through the entire process to ensure everything worked out perfectly throughout a long full rooftop reconstruction. He’s also been great after the fact supporting on extra needs we had. I totally recommend Texas Hot Tub Company and if you want extra special service, go see Ross at the Dallas location. Phenomenal!!! Thank...

I worked with Ross mostly via phone conversations in getting my Finnleo Sauna. He was very knowledgable about the Saunas and I am very content with my purchase. Had a small blip on the delivery date, but Robert in charge of delivery and installation made up for it, which is appreciated in this day and age. Overall would recommend using these guys for Sauna needs in...

Texas Hot Tub company with Ross Underwood, specifically, has been outstanding. The service has been phenomenal. Very helpful. I highly recommend you use this company if you’re looking for a hot...

Had a great experience buying for Ross. I ended up buying the Oahu Elite instead of going with bullfrog. I wanted a threptic hot tub that outputs high power jets. The deciding factor was the seat with jets for the legs, fully insulated, ozone, and built in chemical dispenser. I got the unit in Silver Marble with a Charcoal Black cabinet. I had the unit for 2 months now and use it daily with no...

I purchased a Jetsetter hot tub last year, and had an excellent experience! Ross Underwood is very enjoyable to work with, and has a thorough knowledge of his product line. He helped me determine the hot tub that was best suited to my needs, and to my available space. He provided top-notch service from the shopping and ordering process, to the delivery, and the installation. Ross has always been readily available to answer questions and provide assistance. Once my hot tub was ready for delivery, I received timely communication and a "white-glove" delivery experience. Ross also connected me with Richard Harris who brought a team of electricians to my home to install the necessary wiring and sub-panel for my unit. Richard and his team are knowledgable and efficient, and they patiently walked me through the installation process. If you are considering purchasing a hot tub, I have no reservations about recommending Texas Hot Tub Company and its...

Ross was great. Really knows his...

I have called the store the Texas hot tub company and Ross Underwood answered the phone. From that moment on I had a fantastic experience with the company and especially with this gentleman rush. At that time I wasn’t ready to purchase a hot tub but I was looking for a specific saltwater system small because my wife has serious health issues. We just moved to Texas recently. He kept following up and calling me, Not disturbing us, just followed up when we agreed in a telephone call. At that time we have visited several companies that they promised all kind of special deals but they never really ask questions what we are looking for and try to push the product what they have in stock. Ross has taken. His time was very friendly. Has asked a lot of questions and because of him he found the product for us what we really wanted. A beautiful spa and salt water system. Unfortunately, we did not have the time to try to fill it up and start it up because of medical issues and we also just recently moved into a new property however this lengthy report I just wanna state that Ross Underwood probably the best sales person I met I myself in sales for 36 years and we purchased a hot tub probably twice as much that we wanted to spend but we ended up buying this unit exclusively because of Ross help. I very highly recommend him to anybody who is like looking for a spa solution. Andor...

I highly recommend Texas Hot Tub Company. Ross was incredibly knowledgeable about the spas and provided exceptional service from start to finish. We absolutely love our Hot Springs Hot...

Texas Hot Tub Co. Dallas is a great place to shop for and buy a hot tub. Ross Underwood made us feel right at home. He was very knowledgeable about each hot tub that we looked at and made our purchase go very smooth and quick. Everything he told us as far as delivery went exactly as planned. The delivery guys were very nice, quick and knew exactly what they were doing. I would recommend Texas Hot Tub Co. any...

Ross and Richard Harris were great! Had to get my tub into a very tight space and everything worked out perfectly! Great hot tub, definitely worth the wait! Thanks...

I found Dallas hot tubs to be a very professional and easy company to work with. Our sales person, Ross, Underwood, was good at follow up and at helping out with any concerns we...

I found Dallas Hot Tubs to be a professional company and easy to work with. Our sales person, Ross, Underwood, answered all of our questions, was good at follow up, and handled quickly any concerns we...

Ross is awesome. From product selection, features/functions explanation to post sales follow-ups, he is always available, only one call away, even after business hours. If you know little about spa like me, Ross would be the best person for...

We had a very painless experience. Ross is amazing to work with, and has the integrity to make recommendations based on what's good for the customer, rather than what makes them more...

Ross was excellent in helping me order multiple hot tubs of several different sizes! He really made it a breeze through the whole...

Ross was amazing, very knowledgeable. A pleasure to work with. He is an amazing representation of what a company should be and stand for. My husband and I cannot say enough about the ease of our experience and his follow up to ensure our...

Ross is a top-notch sales rep. He is very knowledgeable of the products they have to offer and is easy to work with. I highly recommend him and Texas Hot...

I purchased a Jetsetter hot tub earlier this year, and had an excellent experience! Ross Underwood is very enjoyable to work with, and has a thorough knowledge of his product line. He helped me determine the hot tub that was best suited to my needs, and to the space I have available. He has provided top-notch service from the shopping and ordering process, to the delivery, and the installation. Ross has always been readily available to answer questions and provide assistance. Once my hot tub was ready for delivery, I received timely communication and a "white-glove" delivery experience. Ross also connected me with Richard Harris who brought a team of electricians to my home to install the necessary wiring and sub-panel for my unit. Richard and his team are knowledgable and efficient, and they patiently walked me through the installation process. If you are considering purchasing a hot tub, I have no reservations about recommending Texas Hot Tub Company and its...

I am really happy with my hot tub purchase from Ross. He provides great follow up service on questions I have and filter replacements. Keep it up...

I'm very very happy with Ross, very nice and understanding and helpful. And Richard was a very nice guy and helpful too with my electrical. Thank you Robert also for all your help with the set up. Highly...

The first time I spoke with Ross on the phone I could tell I trusted him and he would find the best hot tub to fit our family. He was so easy to work with. He answered my endless questions with ease and experience. He didn’t try to sell me the most expensive tub, he tired to meet the criteria I was looking for. He offered great suggestions and options. He’s very patient and kind. He was pleasant to work with from the initial call to the final delivery ! Thank you Ross for your patience and expertise ! Can’t wait to get in our huge hot tub for our family of 6! The Oahu looks like a vacation in our...

Loved working with Ross. He was very responsive and answered all my questions. Made the process...

We went on a Saturday night right before they closed. Ross went out of his way to explain everything to us. We had planned on buying a hot tub but we had some unexpected expense come up. We will be going back in the future to purchase from them. I highly recommend...

Texas hot tub is an excellent source for learning about and purchasing a quality hot tub. Sales representative Ross Underwood made the experience quite easy and helped us feel confident that we were buying a high quality tub that would meet our needs and expectations. I highly recommend Texas hot tub with...

I had been planning to buy a new spa and dropped in on Texas Hot Tub Company in Dallas. Ross was able to direct me to a spa that met my needs and was available to deliver soon. The delivery team did a great job setting up the tub and instructing me on the procedure to make it operational. Its a quality tub, the price and delivery timeframe met my expectations. I recommend Texas Hot Tub Company to anyone looking for a new...

Ross was awesome to work with from purchase to delivery whatever you pay him it’s not enough. Lol good job all...

We are very happy with our hot tub. Ross at the Dallas Store did a great job of helping us pick the right tub for out needs. ...

Texas Hot Tub sales manager Ross Underwood did a fabulous job working with me on selecting the right hot tub that satisfies the need for myself and my family. Ross answered all my questions and even helped me with discounted rate with my doctor prescription. The process to have my hot tub installed was very smooth and he also provided me with three electrician I can use to have the electrical process completed for the hot tub. I highly recommend Texas Hot Tub for anyone that is looking to buy one. The store has multiple displays onsite to choose from and great salesman for any questions anyone has. After two months of having my Hot Tub, I can say that I am glad that I purchased it and I'm completely satisfied. Thanks...

We are so happy with our hot tub from Texas Hot Tub Company. Ross is a pleasure to work with and kept in communication giving updates and checking in during our delivery and installation process. It was an easy and pleasant experience to work with him and the others we spoke with during the process. Thanks for all your...

Good experience with Texas Hot Tubs. Ross was very informative and helpful. Tub delivery was excellent. Glad we chose a Hot Springs Spa from Texas Hot...

Everything about our experience has been fabulous. Ross was a superb salesman from the beginning, really cared about us our wants and desires in a Hot Tub. Ross set us up with an electrician....I can't say enough wonderful things about Richard Harris and the exceptional work his crew did setting up the electricity. The Hot Tub was delivered in the time frame given at sales, delivery and setup were perfect and we absolutely love our Hot Springs Hot Tub. Thanks Ross and...

I recently purchased a spa from Ross Underwood at Texas Hot Tub Company. I could not have been more pleased by the entire experience. As a novice, I had no idea what I needed. He did a fantastic job educating me and went above and beyond in terms of getting me my Spa. He over delivered on the projected timeline, got back to me with any questions immediately, and made sure everything was handled professionally. I am very thankful for Ross and loving my new spa. If you are in the market, Ross Underwood is who you should reach out to in the DFW...

I recently purchased a hot tub from Texas Hot Tub Company in Dallas. I had an excellent experience with them, and Ross Underwood (my salesman), was terrific to work with. Also, Richard Harris who handled the electrical and connection work on the hot tub, was great to work with. All-in-all, I would unequivocally recommend Texas Hot Tub...

Mr. Ross was very informative and helpful with everything. Even after they delivered my Hot Tub Beam, Mr. Ross told me i could call him if I had any questions. The Beam Hot Tub is the highlight of my patio, everyone loves it. Thank You Mr. Ross, for everything you did. I highly recommend this company and make sure you ask for Mr....

Ross was great to work with during the process and helped with any questions and concerns I had. Hot tub was delivered and looks great. Looking forward to jumping in and...

Very happy to have the Endless tub at the house! Perfect addition! Ask for Ross to help you...

Our experience 20 years ago buying was great, and their support throughout that time has been top notch. We recently sold our super big tub and got a smaller one, and again the buying experience, support and install couldn't be better. Ross our salesman was very knowledgeable and walked us through every step of the way. Confidently recommend this...

Our experience 20 years ago buying was great, and their support throughout that time has been top notch. We recently sold our super big tub and got a smaller one, and again the buying experience, support and install couldn't be better. Ross our salesman was very knowledgeable and walked us through every step of the way. Confidently recommend this...

Went there and meet with Ross Underwood. What a phenomenal customer service agent. I say that because he was not a pushy salesman and really listened to me and my wife and made great recommendations. We ordered our hot tub and then was told when it would be delivered. Another hot tub became avalibe but was a different color and Ross asked us if we wanted that one or wait till ours came in. We decided to wait but for him to reach out shows what great customer service he has. I 100% recommend Texas Hot Tub and 100% recommend you talk with Ross if your going to buy...

I recently purchased a Highline Jetsetter hot tub from here and had the best experience. My salesperson Ross Underwood was phenomenal from the start. He responded to my intiial email inquiries and based on my schedule arranged a time for me to come in the store. He provided me undivided attention and helped me make the best selection for me. My hot tub was delivered over the weekend, and there was a small problem with the tub electronics. Ross was on the phone with me on a Saturday night sending me a YouTube video to try to assist me. I also used their preferred electrician partner who was as professional. Available to answer questions after hours, helpful in ensuring my understanding and readily available by phone and text. Ross, Richard and Danny made sure my issues were quickly addressed and now I"m hot tubbing away. Thank you gentlemen. I highly recommend these professionals if you're looking for a spa oasis at...

Ross Underwood and the team who delivered my hot tub were fabulous. I have wanted a Hot Springs Hot Tub for 15 years envying my brother. Ross showed me all over again why I wanted this brand! Ross worked with me every step of the way with patience. Ensuring all questions were answered until I understood the simplicity of ownership. He is extremely responsive, easy to work with and not your typical sales person! The electrician he recommended was very reliable and accessible. I love my Aria hot tub and know it will cut down on my Chiropractic and massage bills for years to...

Ross was our salesman who listened to us intently to ensure he fully understand what we were looking for in a spa. He answered all our questions and selected the perfect spa. He worked with my contractor to ensure he had all the information needed to prepare the space for the spa. If you want a knowledgeable salesman who goes the extra mile to ensure he answers all your questions, offers recommendations, and has great product knowledge, Ross is your...

Ross was great to work with. They made sure we were updated every step of the way. Our Hot Springs Spa is installed, working and...

Very happy customer, hot tub is everything we expected and more. Thanks...

I really enjoyed working with Ross. He was very responsive and walked me through this process as a first time spa owner. I was even more surprised with the product he sold me over the phone. It is perfect for what we were needing and is saving us time and water bills with the spa having a pool filtration system. I’m so happy and pleased with this process. If we ever need another spa, I will be back buying from...

Ross Underwood & this company was wonderful! We looked at the product on-line, called & he shared all the details we needed, we custom ordered our spa & it was built and delivered on time with no problems. Our friends had ordered theirs from another company & they had problems & delay after delay - not the case for us with Texas Hot Tub. We highly...

Ross was very helpful and walked us through the process from beginning to end. He took the time to answer my questions even after hours and weekends. I will definitely recommend this company to friends that...

Ross Underwood, the sales associate at Texas Hot Tubs did a terrific job of assisting me and my wife with our purchase there. Ross was always knowledgeable of his product and always eager to help and assist if we had any questions or wanted to make a change. I would certainly recommend Ross if you are looking to purchase a hot tub for your...

I worked with Ross, at the Addision Texas Hot Tub company and he was wonderful! I had several delays on delivery due to construction issues and he was very easy to work with on this issue. Ross also answered all my questions and was very helpful in explaining the salt water system. Go see...

Ross was a great help through the whole experience. Not pushy while we were shopping and once we mad a decision was great help scheuduling delivery. Would...

Ross has be great! Answering all my questions from the start. Very nice to work...

Ross has been amazing from the minute we walked into the store. Quick to answer the many questions we have quickly. We received out Rio today and very...

I highly recommend Texas Hot Tub Company and Dallas. I had checked out another company, however, once I walked into Texas hot tub Company and met Ross Underwood I was sold on them & Ross!!! He was very knowledgeable about the different machines finding the perfect Spa for my 5'3" height. He explained, in Texas, a spa is considered a medical device and how I could save money. He made it very easy and answered all my questions. I have stopped by and called numerous times. I was also impressed with the delivery service. It was a little tight getting it through my gate but they were able to do it with no problems getting it in my backyard....

My husband and I love our new hot tub! Ross at the Dallas Location was excellent in informing us of the different products available! The local showrooms has hot tubs that you can test!! The shipping was amazing! One week after ordering our delivery arrived! The delivery team and electrician work was top notch! We are very pleased with our purchase and recommend this...

We've been to several Spa companies in and around Dallas. Then we met Ross at Texas Hot Tub Co He was so helpful in our decision, explaining everything in detail and was extremely professional and nice. If you're like my husband and I and are lookingfor that beautiful relaxation spa, I highly recommend this place and...

I recently purchased a Finnleo sauna from Ross Underwood at the Texas Hot Tub Company in Dallas. The service provided by Ross was exceptional. He's a great communicator and was very responsive to anything I needed. I highly recommend Ross and his team at...

Ross @ Texas Hot Tub Company Dallas is wonderful to work with! He knows his hot tubs in & out and he answers emails/texts in a timely manner for the new hot tub owner! We did our hot tub research beforehand, & Ross confirmed this is a wonderful tub w/ great backing from the company! If you are considering a hot tub, Ross is your go to...

After in depth review of endless hot tub and spa companies, we chose Texas Hot Tub Company. From the time we walked into the door to the time the tub was delivered, and post delivery, Ross was outstanding. His attention to detail, customer service, genuine interest in his clients gave us the confidence that we made the right decision. His recommendation to utilize a specific electrician who specializes in everything electrical for the hot tub was unbelievably positive. Richard Harris and this team of electricians were more than we expected. OUTSTANDING. We will use this group again for any electrical work we might need. I will refer everyone who wants a spa to Ross and Richard. Thank you for taking such good care of...

We had a great experience when dealing with the Texas Hot Tub company. Everything went smoothly from the beginning to the end. In the showroom, Ross was friendly and informative. He gave us all the information we needed without being pushy or demanding. Once we placed our order, Ross kept us in the know and always got back to us quickly if we had questions. We did have a couple delays on our pool spa, but it was nothing unexpected. When we inquired about the delays, our delivery guy Robert was great in keeping us updated all the way through to the delivery. The delivery was seamless, including the delivery team who worked quickly and efficiently in the relentless Texas heat. From unloading the pool in our alley to placing it on the concrete slab, the delivery guys made it look easy. We were in our pool and enjoying the features that...

I loved working with Ross at Texas Hot Tub Company, I didn't walk in to buy one, but I left being excited and giving him a deposit. It's been now in my home for one week. I have enjoyed it so much! Thank you...

Ross with Texas Hot Tub Company provided excellent service in guiding us with our Hot Spring spa purchase. The follow up with delivery/installation and providing reference to Richard Harris for electrical/hook up was outstanding. I would highly recommend Texas Hot Tub Company and Ross to anyone in the market. Thank...

Had a great experience here looking at and eventually buying a hot tub. Ross was super helpful and got me a great deal on one of the floor...

We are so happy with our Hot Springs spa. Ross was a great salesperson! He listened to what we wanted and we are so happy! He also took care of the electrical component by recommending a great electrician! Just a great, easy shopping experience and we had no plans on buying when we stopped in to just get...

Ross is amazing!!! He made the entire process simple and transparent. Great selection, fair prices, would...

Very good experience from start to finish. Rob was very customer-focused and answered all of our questions. We are first-time buyers, so we were a little unsure of what to do. They were very helpful and patient. No high-pressure sales either. Will definitely come back if I need another...

Received a fantastic tub and great service from these guys. Highly recommend if you need a local dealer that will fit all of your...

I highly recommend Texas Hot Tub. Ross Underwood is great to work with. Patient, no pressure. He helped us choose The Vanguard with the Cool Zone. It took awhile to get it installed because so many things were on back-order, but Ross kept us up-to-date on arrival and installation times. I can't say enough about his team. Tony Guajardo ran the electrical conduit and coordinated it with our new back yard installation. When the tub arrived, Oracio, Andy & Raul put it exactly where we wanted it. Eddie and his crew installed the Cool Zone along with Keith McKay. Everyone showed up when scheduled and all were extremely professional. The spa is beautiful, the Cool Zone is a must for Texas heat and we are enjoying our new spa to the max! Thank you Texas Hot Tub...

Very friendly, fast and efficient. No non-sense, and a great deal. I love my new sauna! Absolutely...

Texas Hot Tub is lucky to have Ross !! We had planned to get a tub last year, made a reservation but changed our minds. Ross was very understanding and even though we didn’t buy he was still very friendly. I just couldn’t go to another company when we decided to finally purchase the tub. We got the SL50. It was the last one in stock, just couldn’t wait another several months. Ross is very knowledgeable and patient. He explained the process and was available to guide us from purchase to delivery. The electrician he recommended is also affordable and he did a great job with all the connection to 220v. We also got a discount for medical reasons. The kids love it ! Best...

We had the pleasure of having Ross Underwood sell us a Hot Springs Relay tub. Ross set everything up for us, including helping us with financing. He was very thorough in his description of the features and how to maintain it. Both my husband and I HIGHLY recommend going to Texas Hot Tub Co if you are in the Dallas area and ask for Ross! In addition to his excellent service, We wound up needing an electrician due to ours not responding, so I called Ross on Saturday afternoon to ask about getting help finding an electrician. He immediately sent me the contact information and I called Richard Harris, who sent his electrician Danny out on SUNDAY to give us the estimate to hook it up, and he returned the NEXT DAY ON MONDAY to hook it up!!! There are so many exceptional things about Ross's service and those who work with him to ensure our first (and any customer) experience getting in was delightful! and believe me-the hot tub Ross helped us pick out is so amazing!!! Ross is the BEST!!! The Relay is AMAZING! It has incredible jets and the different seats make sure all of your body is massaged with as much intensity as you could want (both on low and on high!!!) The Relay was perfect for us, and we could not be happier! Thank you...

I had an excellent experience with the company and specifically with Ross. I absolutely wore him out with questions and the reason I ended up selecting this company over others was primarily due to him answering all of my questions and staying connected with me during and after the purchase. I definitely ended up getting more tub for the money than I was being offered at other companies. Tub is delivered and in service and I couldn’t be happier...

Ross my sales guy was great. Easy buying process no hassle. He continued checking on us the entire time. I would recommend Texas Hot Co and Ross, to all who are looking for a nice Hot...

Went in to look at some spa systems to learn more in what we should be looking at and what could be available and ended up walking away with an amazing Tub thanks to Ross! Ross provided an unreal level of education and customer service that didn’t need once we purchased the unit. He has helped us every step of the way and couldn’t have asked for a better...

We purchased our Hot Tub Spa from Ross at the Dallas store. He was very helpful educating us on which model would best fit our needs! Ross is very friendly and extremely knowledgeable about all the features and benefits. He went out of his way to help us with our selection and was still checking in with us afterwards. Ross had provided us with the best most outstanding customer service one could ask for. We really appreciate his due diligence and follow ups. Both the delivery team and electricians did a wonderful job in such a timely matter. We love our new Hot Tub Spa! Thank you...

Our experience in purchasing the hot tub including installation was superb. Ross Underwood is an amazing manager and salesman. No question was left unanswered and he is a consummate professional! He returned many phone calls to help us complete paperwork for the state tax reduction for medical reasons. The Spa is beautifully made and is a great addition to our back yard. On a scaled of 1-10 Ross is a...

Texas Hot Tubs is the best! Ross Underwood is knowledgeable, helpful and a great communicator. As a previous Hot Springs Hot Tub owner, I wouldn’t think of owning any other brand. Hot springs are quality built, they stand behind their product and they last for years and years. Thank you...

Ross Underwood was a pleasure to work with. He’s extremely knowledgeable and always made himself available during the entire process including after delivery and...

Ross is the best! 5 Star Customer Service! Quick response with any needs or...

If you’re in the market for getting a new hot tub, I HIGHLY recommend you go check out Texas Hot Tub Company in Dallas. Unlike other companies that will try and sell you everything under the sun, THTC is different. They’ll work with whatever budget you have and even get to know your needs so that you can make an educated purchase. My sales guy, Ross Underwood, was absolutely amazing and quite knowledgeable. Even after my tub was purchased and delivered to my home, Ross still followed up with me for ensuring my satisfaction and answered any questions that I had. No matter how many times I called (and even felt somewhat of a pest at times), his professionalism never wavered. As for the company itself, the fact that they’ve been in business since 1958 should say something for stability. The last company that I bought my hot tub from (over 15 years ago) filed for bankruptcy two years after my purchase. Needless to say, it became almost impossible to find replacement parts for my tub. So, for a tub company like THTC to have such a longevity in this business, should say something. They truly are the...

If you’re in the market for getting a new hot tub, I HIGHLY recommend you go check out Texas Hot Tub Company in Dallas. Unlike other companies that will try and sell you everything under the sun, THTC is different. They’ll work with whatever budget you have and even get to know your needs so that you can make an educated purchase. My sales guy, Ross Underwood, was absolutely amazing and quite knowledgeable. Even after my tub was purchased and delivered to my home, Ross still followed up with me for ensuring my satisfaction and answered any questions that I had. No matter how many times I called (and even felt somewhat of a pest at times), his professionalism never wavered. As for the company itself, the fact that they’ve been in business since 1958 should say something for stability. The last company that I bought my hot tub from (over 15 years ago) filed for bankruptcy two years after my purchase. Needless to say, it became almost impossible to find replacement parts for my tub. So, for a tub company like THTC to have such a longevity in this business, should say something. They truly are the...

Ross is super to work with and very helpful and the whole Texas Hot Tubs team is just fantastic! I highly recommend these...

Wow! Fantastic service and good quality interaction with Ross at the Dallas store. We had a lot of questions and concerns over the few months that we were waiting for the delivery of our hot tub. Ross was very patient and personable with us with each question along the way. The hot tub arrived and all is well. We shopped a lot of different companies prior to deciding to make our purchase with Ross at Texas Hot Tub. We are very satisfied. Todd and...

All the reviews here are true. Ross is the Tom Brady of hot tub sales professionals. He's the GOAT. He was extremely patient with all the hundreds of questions I emailed him, and he always kept me in the loop with production / delivery schedule, etc. He even emailed me from the UK while he was on vacation. That's service. Love my new hot tub Ross. Speaking of Service.. Texas Hot Tubs was previously Coleman Bright Ideas. I bought my first hot tub from them in May 2000, and have been a happy customer since. Whenever that tub needed service, they were right there with a technician that knew what he was doing. I always felt in good hands. I'd recommend this company to anyone. Good...

We recently purchased a hot tub from Texas Hot Tub Company and had the pleasure of working with Ross Underwood as our sales executive. Although supply chain issues across the world provided less than optimal delivery time frames for all customers, Ross was there to run down timely status updates to let us know what he heard from production and the warehouse. Ultimately, the part required for our tub was not available, and wouldn't be for some time. Ross found a similar tub to the one we wanted, awaiting delivery in the warehouse for a different customer. That customer could not take delivery due to construction delays paving the way for us to have it! Ross was proactively thoughtful in reaching out to us and offering the alternative tub to us and we are now the happy owner of a HotSprings JetSetter Hot Tub! The delivery of the tub went smoothly and Emily from Account Management has already reached out to make sure everything post delivery goes well. Thanks to Ross and...

Ross Underwood gave the family the best experience anyone can ever ask for! Since we entered the store he made sure the family was well informed and taken care of all the way up to delivery of our new Hot Tub! Couldn’t be more grateful to have taken part of this easy process with the Texas Hot Tub...

Ross was great as we went through the purchase of our spa. He’s continued to help us learn how to maintain it as well. Loving...

Ross and Team (Big Mike & Crew) we’re exceptional to work with! Everything was on time and as scheduled! We LOVE our new Hot Springs...

We bought our spa through Ross at the Texas Hot Tub Company. Ross is a great encourager, and was right there with us every step of the way, always open to answer any question. Our tub is the coolest spa I have ever been in. I still haven’t found my favorite spot because there are so many great ones. We bought a Triumph and it is indeed, a triumph in technology, comfort and ease of use. The wife and I could not be happier with our...

Ross Underwood with Texas Hot Tub in Addison is amazing. He walked us through the entire process. From the showroom to delivery. Ross was very...

I highly recommend Texas Hot Tub Company. Everyone I have dealt with in this company has been pleasant and very helpful. The main person we have dealt with is Ross at the Dallas showroom. He has been so helpful. When we decided we were ready to purchase a hot tub, we visited Texas Hot Tub Company first and spoke with Ross. Then we went to several other local hot tub businesses to compare. We got the strong sales pitch from a company putting on a “hot tub show” in Arlington. We got the nothing in stock statement from Plano and Richardson. Drove all the way to McKinney, however, no one was at the location, the doors were locked, and no one answered the phone. Ross was the opposite of all the other companies. He was always available to assist us and had several options available in stock. I called him several times to answer additional questions and he always got me the answer quickly. It was an easy decision to make our purchase with Texas Hot Tub Company through Ross. Ross is even offering me a monthly financial incentive if I upload pictures of my wife enjoying the new hot tub while wearing jerseys from struggling English Primer League football teams like Manchester United.  I think it is a very unique website he has created. He is paying me in Cryto$$, so why not. I will tell you how much Ross cares about his customers. I can’t tell you how many times, in the middle of the night, I have received a text messages from him. Usually they say, “What are you wearing right now?” I think because the weather has been so cold since we purchased our hot tub, he is so concerned about wether I am dressing warm enough while sleeping. That’s Ross, always looking out for you. Big Mike and his crew made the install a pleasant...

We went in back in July "just to look". Well, you know how that always turns out! Ross was awesome to work with. No pressure at all and he recommended the perfect hot tub for us. We placed the order and waited for it to come in. We got it delivered yesterday. Arthur and his guys were excellent setting it up for us. Can't wait to use this thing! We went with the Hot Springs...

Ross was fantastic to work with and has followed up multiple times to make sure we are happy with our hot tub. He has even been available over the weekend for questions. I highly recommend working with him and the Texas hot tub...

Texas Hot Tubs Dallas has the most courteous management staff. I was thoroughly impressed with my experience from beginning to the end. Ross Underwood is amazing and he will make sure you are receiving 1st class attention. I’m so in love with my Hot Spring...

I am happy that I went to a place that has good service and a great product. Ross Underwood was very good with product knowledge. Resourceful in getting you an answer if he was not quite abreast on the conclusiveness. Ross, even answered some of my repetitive questions with the same demeanor as if I’d ask it the first time haha… I felt like I made a great choice as I was considering all the options and price options as Ross was the facilitator in my conclusion. It pays to have someone you think is really giving you all the options to fit your needs and not just selling you. All said: I’m am happy with my hot tub. Easy delivery and set up. With all bases covered up till delivery and...

Excellent service throughout the process. Ross was knowledgeable and accessible and patiently answered all my questions. Delivery and electricity hook-up happened with no hitches - on time and competent. I've never purchased a hot tub and was a little anxious about choosing the right one and then getting it set up and running properly, but I'm so happy with my Hot Springs hot tub. It's running beautifully and I'm loving...

Ross was extremely helpful and listened to us as we talked about our ideas to incorporate the spa into our patio. He also made sure the delivery and set up went smoothly. We would recommend Ross and his team to anyone considering a Hot Springs...

Ross and the team at Texas Hot Tub - Dallas were very patient and knowledgeable of their products & care to ensure their clients make the best choice. Ross was very responsive to phone calls & emails, and was very professional from the minute we walked into the showroom and even still after the hot tub was delivered. Highly recommend this...

I recently purchased a hot tub from Texas Hot Tub Company. The sales process was very easy, and I was never pressured in any way. My sales person was Ross who is very professional, very knowledgeable, and committed to my satisfaction as a customer. In fact, he even paid a visit to my house to make absolutely sure the hot tub and cover would fit in the odd shaped space where it would be placed. When the hot tub was delivered, there was an issue with the hot tub. Ross worked diligently to resolve the issue. With his help, and that of James in the office, the issue was resolved to my complete satisfaction. I am totally satisfied with Texas Hot Tub Company, and I expect to purchase hot tubs in the future from them. I highly recommend this...

When we went into your store, we were greeted immediately by Ross Underwood. He made us feel comfortable by being very informative but yet not pushy. You have a great selection of Hot Tubs to choose from. We definitely will recommend your company to our friends and...

Ross was a pleasure to work with. Be sure to work with him, he was professional and went above and...

If there were more stars, I would give him 1,000. Ross KNOWS his stuff. He sold me exactly what I wanted, not what he wanted me to buy. He explained everything carefully and held my hand through the entire process. I've called him five or six times with questions and if he can't help me, he gets the right person on the phone right away when I call him. I highly recommend Ross. And I highly recommend Texas Hot Tubs off of the Tollway---you won't regret...

Purchased a Hot Springs Hot Tub from Ross Underwood in Dallas. He was very professional throughout the transaction. The hot tub arrived on-time in December and the installation team was very efficient. Most importantly, they were able to refer an electrician that worked seamlessly with the install team. The follow-up from install teams management was second to none. This was an excellent customer experience! I highly recommend Texas Hot Tub Company. Thank you. ...

We bought our Hot Tub from Ross at the Dallas store. From the get go Ross was great to work with. He not only set me up with the perfect hot tub for my family, but set me up with an electrical recommendation as well. Ross and Texas Hot Tub Company were really like a one stop shop for quality service and a quality Hot...

I had the pleasure to purchase my first spa hot tub from Texas Hot Tub Company and it was the most pleasant experience. Ross was fantastic to work with! He greeted me as soon as I walked in the showroom and thoroughly explained the models to me so that I can make an informed decision. Once I decided on a spa, he was ALWAYS available to answer my questions via phone and email. He was (and still is) very responsive. If you are looking for a spa tub-- go see Ross!! You will not regret...

Great selection of hot tubs. Courteous and helpful throughout the purchasing process and through to delivery and set up. Ross is a great guy and made our experience a super...

Patience does pay off! After years of waiting on purchasing a hot tub...we decided it was time. After much research we selected a Hot Springs spa. Why...because they were originally designed for hydrotherapy purposes and that is becoming more important now that we are entering our golden years. Of course we chose one of the worst possible times (during the pandemic and supply chain shortages) to make our purchase. We heard horror stories about the 6-18 month wait for a hot tub to be delivered. WOW! We were shocked when we first talked to Ross at Texas Hot Tub Company. First...what a delightful accent! I recommend you call him just to have a conversation! Yes...there were some minor delays. Yes it was difficult to wait (we waited a little over 90 days...but we wanted the best!). What we did not expect was the amazing staff at Texas Hot Tub Company and our personal contact, Ross. What an absolute delight! They made the whole thing easy and worry free. When there was even the slightest issue, they immediately resolved it to our satisfaction. They pointed us to a great electrician that does electrical installs and was extremely familiar with the hot tubs. Then their delivery crew was a delight. Knowledgeable, easy going but professional, and very concerned with getting it right. One issue we had was the wrong lifter was sent for the hot tub cover. The crew took the wrong one back and ensured that we got the right one. In 24 hours, a technician came to our home and brought and installed the correct lifter. Again, top tier service! The entire experience was simply delightful. These are real people who really care about doing a good job. So refreshing in a world of "good enough". For me, one of the most important questions to answer when I make a major purchase is, "Can I trust them?" I now know the answer to that question...yes. They have earned my trust...let them earn yours. Thank you Ross and the entire Texas Hot Tub Company...

Had excellent customer service. Ross was knowledgeable of the product lines and matched me with a hot tub that met my needs and budget. He made it easy to schedule the electrician and get the delivery scheduled. They provided chemicals, the cover, and imple virtual training on how to maintain the hot tub. Payment process was easy and delivery was fast. Got everything set up in one...