Reviews

Grapevine

5 / 5 Stars
1419 TX-114 #400
Grapevine, TX 76051

(817) 481-4288


Rich

4/5 Stars

Very friendly knowledgeable service waiting on my...

Celia

5/5 Stars

Phillip is always so helpful. We love our hot springs hot tub! We are on our 4th tub from the grapevine location! Hot Springs tubs are the best! With automatic delivery it is so easy to maintain our hot tub! We are so happy to have this hot tub & our friends at the grapevine location! We love our hot springs...

Sean

5/5 Stars

Phillip and everyone at Texas Hot Tub did a fantastic job throughout the entire buying process. Installation was very professional and Phillip worked with me to get everything set up and running properly. Great...

tim

5/5 Stars

Texas Hot Tub is the best! Phillip was very helpful answering all our questions and helping us pick out the perfect spa for us. Delivery and installation were flawless. We absolutely love our new spa! It’s been 2+ weeks and we’ve used it every...

kimberly

5/5 Stars

Phillip was outstanding in helping me with all my supplies for my hot tub . Always friendly and...

russ

5/5 Stars

I went to the Grapevine Store and receive extra special care and attention from Phillip M. Not only did he help me in the store with excellent advice, he fielded a call earlier in the day when I was deep into some maintenance of my spa and needed answers quick. He was efficient and on point. I was able to get the job done and now I can relax in my spa. I recommend this store and Phillip...

David

5/5 Stars

Phillip provided excellent service in the purchase of our hot...

George

5/5 Stars

Philippe was great and very helpful & informative. We will be...

Matt

5/5 Stars

We purchased a Hot Spring JetSetter LX from Phillip McGough in April 2021. We could not be more pleased with the product and customer service we received. Product knowledge, communication, delivery, and follow-up after the sale have all been...

Amanda

5/5 Stars

Stepped into this store to just browse but Phillip was so helpful and patient that I'll be back when I'm ready to...

B

5/5 Stars

Phillip at Texas Hot Tub Co went above and beyond in helping us with our purchase!! Very knowledgeable about the product, excellent customer service and super friendly. I would recommend Phillip to anyone!! We will for sure be a return customer to this company!! Super happy with our purchase! Thank you!! Jolly...

Travis

5/5 Stars

Wonderful experience working with Joel from day 1. I had a unique situation: under construction with my home and wanted to put in a hot tub in the private courtyard outside the master bath. Joel help coordinate information needed for the engineer to design a recessed (vaulted) area for the hot tub to sit. Help was there prior to purchase, after purchase (before install), during the install process, and with my user error after...

Richard

5/5 Stars

My wife and I recently purchased a hot tub from Phillip McGough at the Texas Hot Tub Company. I'm writing to give props to Philip. He stayed in touch with us, let us know that it would help if we changed styles and brand. We love our "tub" and use it every night. We are very happy with the purchase! The install went great; the information provided to us was wonderful, and the four months of chemicals made the water just right. Highly recommend Philip and the Texas Hot Tub...

pat

5/5 Stars

Went to the store in Grapevine TX 3/29/2021 spoke with Phillip McGough, looking for 3 replacement filters for my older model Sovereign hot tub, although he did not have them in stock, he was extremely helpful and gave me answers to all my questions, he was very accommodating, very pleasant and I told him I would order...

Karen

5/5 Stars

We worked with Justin to purchase a hot tub for my husband who has post polio syndrome. Justin was very knowledgeable about our needs and his products. He showed us numerous tubs and found the perfect one for our needs. The Tristar is a two person hot tub that fits perfectly on the patio. We want to give a shout out to Xavier and Andy for delivering our tub and setting it up. We couldn’t have asked for nicer young men. Texas Hot Tub better hang on to them and Justin. Thank you Justin, Xavier, and Andy for providing us such a good experience in the purchase and set up of our hot...

Terri A

5/5 Stars

I’m so excited about the purchase of my new Highlife Grandee Hot Springs Spa. It’s perfect. So luxurious, I had the best experience with everyone from sales to purchase and installation. Very professional and exceptionally knowledgeable.Thanks Brett, Jim, Big Mike and Amy at corporate too... It’s not just a hot tub it’s a health...

Milton

5/5 Stars

This was the best buying experience with both James's in Arlington! They were both very knowledgeable and very honest and friendly. The bald James (didn't get his last name lol) was so very warm and friendly and gave us rubber ducks for each of the grandkids so cute! We are so looking forward to getting into our hot tub and we highly recommend anyone to purchase their hot tub from these guys! Sorry James, I had to give 5 stars! 4.5 just wouldn't have done it. I am being honest really! For this to be our first hot tub purchase you were gracious and sensitive to our budget. We really appreciate the...

Will

5/5 Stars

Bret made the entire process for first time hot tub owners absolutely seamless! We did the research and are so happy with our Hot Springs Grande. The salt water system was easy to get up and going and Bret walked us through any questions that we had. We paid a portion cash and the rest the setup as finance and becoming a hot tub owner couldn't have been easier. We used their contractors for install and electric service as well and they were all kind and professional. We get in our tub every night now and it has been such a treat at the end of the...

Jeffrey

5/5 Stars

Wow, so easy! The whole experience was wonderful, from picking out a hot tub to setting it up. Bret was so helpful, answered all my questions and is there for any future...

Horacio “BIGtacho”

5/5 Stars

If you are tired of feeling the stress of the work week the aches and pains of lifes grind. Swing by Coleman in Grapevine and see Brett awesome nice man can awnser all your questions about his products say goodbye to the pain if you say hello to a...

Rueben

5/5 Stars

Don't know...

Blaine

5/5 Stars

Patrick

5/5 Stars

Great customer service and Bret is very knowledgeable. Very happy with service, installation and willingness to answer questions! Highly recommend the Grapevine...

RC

5/5 Stars

Bret was a great help selecting the hot tub selection and walking us through the process of delivery. Hot tub delivered on time and we are enjoying it very...

Kandice

5/5 Stars

Bret was a great help with the selection of our hot tub. The service was friendly, knowledgeable, quick. Very...

Larry

5/5 Stars

I am very happy with my Coleman hot tub. I have purchased three over the years and have always been happy with my purchases. My dad retired and wanted to know where he could get a hot tub. I told him that Hot Springs were the best. He purchased one and loved it. Anyone buying a hot tub should review all options and choose a Hot Springs from...

Toddthar

5/5 Stars

Great people Bret really knows his...

Kenneth

5/5 Stars

We went to Bret's store to talk about Hot tubs/Spas. He was very informative about how his spas worked, and the easy care of them. He showed us the various models of spas he had on display. We enjoyed speaking with Bret, and we said we would give him a call if we decided to purchase a spa. We decided on the Envoy spa, and we are so very glad that we did. It has been a huge joy for our family. We purchased the spa on 27 Sep 17, and had it installed on 22 Nov 17. Speaking with the Delivery Coordinator, Robert, he worked out having our spa delivered before Thanksgiving. That was very special. Bret informed us that the spa would be easy to use and take care of. He was telling the truth. Bret had introduced us to the Enhanced Spa Shock, and the Silk Balance Maintenance System. It is a wonderful and easy system to use on a weekly basis. I have come by to chat with Bret on several occasions, about the spa we purchased. Each time, he has been very informative and cordial. The Envoy model is very nice and stays hot continuously. We are very glad we purchased this spa. Thanks again Bret for making this purchase a very wonderful and special...

Judy

5/5 Stars

We started looking at hot tubs at the State fair and were disappointed in the quality. So we researched hot tubs and ended up at Coleman in Grapevine. Eddie Marquette answered all our questions and encouraged us to come back with our suits and try them. Which we did. We loved all the different jets. The Moto-Massage jets move up and down your back. The best ever. Eddie came to our house to scope out our location to make sure the hot tub we choose would work. Eddie promised to deliver and install the hot tub before Thanksgiving and went above and beyond to make sure that happened. After using this HotSprings Hot Tub for 3 weeks we couldn’t be more delighted. It is excellent quality and so easy to take care of. It is always hot and so clean with the Silk system. Talk to Eddie if you have questions about owning a hot tub. You won’t be...

Alan

5/5 Stars

I purchased my tub from the Fort Worth store about a year ago but I was in Grapevine and swung by that store because I had a question about cleaning my filters. I actually heard somewhere that filters need to be changed our every year, but after visiting with Brett understand the filters last a lot longer than a year. Bought some filter cleaner while there but still very impressed with this company. Consistent information with everyone I've dealt with. Feeling good about my spa purchase, so far no...

Jerry

5/5 Stars

We bought the 12 foot SwimSpa. Coleman was great with the installation. (We put it in our garage.) Love the spa. Swim everyday. Easy maintenance. Love...

John

5/5 Stars

I bought my HotSprings Jetsetter Spa in August, 2007. It has run continuously since that time without any issues. The only time it has ever been turned off was to drain and refill. Maintenance is simple and inexpensive, especially with the TR1-X Filters. I looked at many cheaper manufacturers but an glad I bought a HotSprings Spa. I would recomend them above all...

Jimmy

5/5 Stars

With the guys at the Grapevine store, you are in for a treat. It is actually fun to go in and talk to the guys about spas. And even run around trying them out! Bring your swimsuit and see for yourself. I started my spa search at Coleman. Went to Caldera, then to RecDirect in McKinney and came back to Coleman. I have owned a couple of other spas. They were always such a pain to maintain. Not the Aria with Silk system. Once a week chemicals and once a month filter cleaning. That easy. It is great being able to go out to my spa any time day or night and know that the water is hot and clean. Never a bad experience with this spa. I am pleasantly surprised at how easy and painless it is to own this...

Julia

5/5 Stars

I bought a hot tub in 2014 and enjoy it very much.Coleman employees were very helpful, they recommended the best spa for me, delivered very fast and offer post delivery service. I recommend this company to anyone in the market for a hot tub. Thank you very much to everybody at...

Dallas

5 / 5 Stars
15250 Dallas Parkway #300
Dallas, TX 75248

(214) 254-4070


Carla

5/5 Stars

We've been to several Spa companies in and around Dallas. Then we met Ross at Texas Hot Tub Co He was so helpful in our decision, explaining everything in detail and was extremely professional and nice. If you're like my husband and I and are lookingfor that beautiful relaxation spa, I highly recommend this place and...

Mark

5/5 Stars

I recently purchased a Finnleo sauna from Ross Underwood at the Texas Hot Tub Company in Dallas. The service provided by Ross was exceptional. He's a great communicator and was very responsive to anything I needed. I highly recommend Ross and his team at...

Melinda

5/5 Stars

Ross @ Texas Hot Tub Company Dallas is wonderful to work with! He knows his hot tubs in & out and he answers emails/texts in a timely manner for the new hot tub owner! We did our hot tub research beforehand, & Ross confirmed this is a wonderful tub w/ great backing from the company! If you are considering a hot tub, Ross is your go to...

Judy

5/5 Stars

After in depth review of endless hot tub and spa companies, we chose Texas Hot Tub Company. From the time we walked into the door to the time the tub was delivered, and post delivery, Ross was outstanding. His attention to detail, customer service, genuine interest in his clients gave us the confidence that we made the right decision. His recommendation to utilize a specific electrician who specializes in everything electrical for the hot tub was unbelievably positive. Richard Harris and this team of electricians were more than we expected. OUTSTANDING. We will use this group again for any electrical work we might need. I will refer everyone who wants a spa to Ross and Richard. Thank you for taking such good care of...

Cat

5/5 Stars

We had a great experience when dealing with the Texas Hot Tub company. Everything went smoothly from the beginning to the end. In the showroom, Ross was friendly and informative. He gave us all the information we needed without being pushy or demanding. Once we placed our order, Ross kept us in the know and always got back to us quickly if we had questions. We did have a couple delays on our pool spa, but it was nothing unexpected. When we inquired about the delays, our delivery guy Robert was great in keeping us updated all the way through to the delivery. The delivery was seamless, including the delivery team who worked quickly and efficiently in the relentless Texas heat. From unloading the pool in our alley to placing it on the concrete slab, the delivery guys made it look easy. We were in our pool and enjoying the features that...

Karem

5/5 Stars

I loved working with Ross at Texas Hot Tub Company, I didn't walk in to buy one, but I left being excited and giving him a deposit. It's been now in my home for one week. I have enjoyed it so much! Thank you...

Andrew

5/5 Stars

Ross with Texas Hot Tub Company provided excellent service in guiding us with our Hot Spring spa purchase. The follow up with delivery/installation and providing reference to Richard Harris for electrical/hook up was outstanding. I would highly recommend Texas Hot Tub Company and Ross to anyone in the market. Thank...

Preston

5/5 Stars

Had a great experience here looking at and eventually buying a hot tub. Ross was super helpful and got me a great deal on one of the floor...

Karen

5/5 Stars

We are so happy with our Hot Springs spa. Ross was a great salesperson! He listened to what we wanted and we are so happy! He also took care of the electrical component by recommending a great electrician! Just a great, easy shopping experience and we had no plans on buying when we stopped in to just get...

Mac

5/5 Stars

Ross is amazing!!! He made the entire process simple and transparent. Great selection, fair prices, would...

Young

5/5 Stars

Very good experience from start to finish. Rob was very customer-focused and answered all of our questions. We are first-time buyers, so we were a little unsure of what to do. They were very helpful and patient. No high-pressure sales either. Will definitely come back if I need another...

Will

5/5 Stars

Received a fantastic tub and great service from these guys. Highly recommend if you need a local dealer that will fit all of your...

Alicia

5/5 Stars

I highly recommend Texas Hot Tub. Ross Underwood is great to work with. Patient, no pressure. He helped us choose The Vanguard with the Cool Zone. It took awhile to get it installed because so many things were on back-order, but Ross kept us up-to-date on arrival and installation times. I can't say enough about his team. Tony Guajardo ran the electrical conduit and coordinated it with our new back yard installation. When the tub arrived, Oracio, Andy & Raul put it exactly where we wanted it. Eddie and his crew installed the Cool Zone along with Keith McKay. Everyone showed up when scheduled and all were extremely professional. The spa is beautiful, the Cool Zone is a must for Texas heat and we are enjoying our new spa to the max! Thank you Texas Hot Tub...

Wolfgang

5/5 Stars

Very friendly, fast and efficient. No non-sense, and a great deal. I love my new sauna! Absolutely...

Tekum

5/5 Stars

Texas Hot Tub is lucky to have Ross !! We had planned to get a tub last year, made a reservation but changed our minds. Ross was very understanding and even though we didn’t buy he was still very friendly. I just couldn’t go to another company when we decided to finally purchase the tub. We got the SL50. It was the last one in stock, just couldn’t wait another several months. Ross is very knowledgeable and patient. He explained the process and was available to guide us from purchase to delivery. The electrician he recommended is also affordable and he did a great job with all the connection to 220v. We also got a discount for medical reasons. The kids love it ! Best...

Kristin

5/5 Stars

We had the pleasure of having Ross Underwood sell us a Hot Springs Relay tub. Ross set everything up for us, including helping us with financing. He was very thorough in his description of the features and how to maintain it. Both my husband and I HIGHLY recommend going to Texas Hot Tub Co if you are in the Dallas area and ask for Ross! In addition to his excellent service, We wound up needing an electrician due to ours not responding, so I called Ross on Saturday afternoon to ask about getting help finding an electrician. He immediately sent me the contact information and I called Richard Harris, who sent his electrician Danny out on SUNDAY to give us the estimate to hook it up, and he returned the NEXT DAY ON MONDAY to hook it up!!! There are so many exceptional things about Ross's service and those who work with him to ensure our first (and any customer) experience getting in was delightful! and believe me-the hot tub Ross helped us pick out is so amazing!!! Ross is the BEST!!! The Relay is AMAZING! It has incredible jets and the different seats make sure all of your body is massaged with as much intensity as you could want (both on low and on high!!!) The Relay was perfect for us, and we could not be happier! Thank you...

Russ

5/5 Stars

I had an excellent experience with the company and specifically with Ross. I absolutely wore him out with questions and the reason I ended up selecting this company over others was primarily due to him answering all of my questions and staying connected with me during and after the purchase. I definitely ended up getting more tub for the money than I was being offered at other companies. Tub is delivered and in service and I couldn’t be happier...

Frederick

5/5 Stars

Ross my sales guy was great. Easy buying process no hassle. He continued checking on us the entire time. I would recommend Texas Hot Co and Ross, to all who are looking for a nice Hot...

Medhat

5/5 Stars

Bought Tropical Seas spas from Texas Hot Tub company. Ross Underwood was the sales representative that helped me throughout the purchasing process. He is a consummate professional. Mater of fact, straight forward, easy to get along with, and very delightful. He answered all our questions as we visited him multiple times and gave me every possible discount and price break. He also provided the names of two outstanding licensed electricians for the electric setup. He has been available to answer post sale questions when needed. The spa delivery and setup went smoothly. Whenever I ran into a problem with Texas Hot Tub after sales support, which unfortunately did happen, I reach out to Ross Underwood and he promptly takes care of any issues. He not only gives outstanding sale but after sale...

Demetri

5/5 Stars

Went in to look at some spa systems to learn more in what we should be looking at and what could be available and ended up walking away with an amazing Tub thanks to Ross! Ross provided an unreal level of education and customer service that didn’t need once we purchased the unit. He has helped us every step of the way and couldn’t have asked for a better...

Mark

5/5 Stars

We purchased our Hot Tub Spa from Ross at the Dallas store. He was very helpful educating us on which model would best fit our needs! Ross is very friendly and extremely knowledgeable about all the features and benefits. He went out of his way to help us with our selection and was still checking in with us afterwards. Ross had provided us with the best most outstanding customer service one could ask for. We really appreciate his due diligence and follow ups. Both the delivery team and electricians did a wonderful job in such a timely matter. We love our new Hot Tub Spa! Thank you...

William

0/5 Stars

Our experience in purchasing the hot tub including installation was superb. Ross Underwood is an amazing manager and salesman. No question was left unanswered and he is a consummate professional! He returned many phone calls to help us complete paperwork for the state tax reduction for medical reasons. The Spa is beautifully made and is a great addition to our back yard. On a scaled of 1-10 Ross is a...

C

5/5 Stars

Texas Hot Tubs is the best! Ross Underwood is knowledgeable, helpful and a great communicator. As a previous Hot Springs Hot Tub owner, I wouldn’t think of owning any other brand. Hot springs are quality built, they stand behind their product and they last for years and years. Thank you...

Butch

5/5 Stars

Ross Underwood was a pleasure to work with. He’s extremely knowledgeable and always made himself available during the entire process including after delivery and...

Sassy

5/5 Stars

Plantbased

5/5 Stars

Ross is the best! 5 Star Customer Service! Quick response with any needs or...

Tracey

0/5 Stars

If you’re in the market for getting a new hot tub, I HIGHLY recommend you go check out Texas Hot Tub Company in Dallas. Unlike other companies that will try and sell you everything under the sun, THTC is different. They’ll work with whatever budget you have and even get to know your needs so that you can make an educated purchase. My sales guy, Ross Underwood, was absolutely amazing and quite knowledgeable. Even after my tub was purchased and delivered to my home, Ross still followed up with me for ensuring my satisfaction and answered any questions that I had. No matter how many times I called (and even felt somewhat of a pest at times), his professionalism never wavered. As for the company itself, the fact that they’ve been in business since 1958 should say something for stability. The last company that I bought my hot tub from (over 15 years ago) filed for bankruptcy two years after my purchase. Needless to say, it became almost impossible to find replacement parts for my tub. So, for a tub company like THTC to have such a longevity in this business, should say something. They truly are the...

Tracey

5/5 Stars

If you’re in the market for getting a new hot tub, I HIGHLY recommend you go check out Texas Hot Tub Company in Dallas. Unlike other companies that will try and sell you everything under the sun, THTC is different. They’ll work with whatever budget you have and even get to know your needs so that you can make an educated purchase. My sales guy, Ross Underwood, was absolutely amazing and quite knowledgeable. Even after my tub was purchased and delivered to my home, Ross still followed up with me for ensuring my satisfaction and answered any questions that I had. No matter how many times I called (and even felt somewhat of a pest at times), his professionalism never wavered. As for the company itself, the fact that they’ve been in business since 1958 should say something for stability. The last company that I bought my hot tub from (over 15 years ago) filed for bankruptcy two years after my purchase. Needless to say, it became almost impossible to find replacement parts for my tub. So, for a tub company like THTC to have such a longevity in this business, should say something. They truly are the...

Kevin

5/5 Stars

Ross is super to work with and very helpful and the whole Texas Hot Tubs team is just fantastic! I highly recommend these...

Claudia

5/5 Stars

Wow! Fantastic service and good quality interaction with Ross at the Dallas store. We had a lot of questions and concerns over the few months that we were waiting for the delivery of our hot tub. Ross was very patient and personable with us with each question along the way. The hot tub arrived and all is well. We shopped a lot of different companies prior to deciding to make our purchase with Ross at Texas Hot Tub. We are very satisfied. Todd and...

Dale

0/5 Stars

All the reviews here are true. Ross is the Tom Brady of hot tub sales professionals. He's the GOAT. He was extremely patient with all the hundreds of questions I emailed him, and he always kept me in the loop with production / delivery schedule, etc. He even emailed me from the UK while he was on vacation. That's service. Love my new hot tub Ross. Speaking of Service.. Texas Hot Tubs was previously Coleman Bright Ideas. I bought my first hot tub from them in May 2000, and have been a happy customer since. Whenever that tub needed service, they were right there with a technician that knew what he was doing. I always felt in good hands. I'd recommend this company to anyone. Good...

Edie

0/5 Stars

We recently purchased a hot tub from Texas Hot Tub Company and had the pleasure of working with Ross Underwood as our sales executive. Although supply chain issues across the world provided less than optimal delivery time frames for all customers, Ross was there to run down timely status updates to let us know what he heard from production and the warehouse. Ultimately, the part required for our tub was not available, and wouldn't be for some time. Ross found a similar tub to the one we wanted, awaiting delivery in the warehouse for a different customer. That customer could not take delivery due to construction delays paving the way for us to have it! Ross was proactively thoughtful in reaching out to us and offering the alternative tub to us and we are now the happy owner of a HotSprings JetSetter Hot Tub! The delivery of the tub went smoothly and Emily from Account Management has already reached out to make sure everything post delivery goes well. Thanks to Ross and...

elizabeth Guerrero

5/5 Stars

Ross Underwood gave the family the best experience anyone can ever ask for! Since we entered the store he made sure the family was well informed and taken care of all the way up to delivery of our new Hot Tub! Couldn’t be more grateful to have taken part of this easy process with the Texas Hot Tub...

Brody

5/5 Stars

Robert

5/5 Stars

Ross was great as we went through the purchase of our spa. He’s continued to help us learn how to maintain it as well. Loving...

Marvin

5/5 Stars

Ross and Team (Big Mike & Crew) we’re exceptional to work with! Everything was on time and as scheduled! We LOVE our new Hot Springs...

Vince

0/5 Stars

We bought our spa through Ross at the Texas Hot Tub Company. Ross is a great encourager, and was right there with us every step of the way, always open to answer any question. Our tub is the coolest spa I have ever been in. I still haven’t found my favorite spot because there are so many great ones. We bought a Triumph and it is indeed, a triumph in technology, comfort and ease of use. The wife and I could not be happier with our...

Qu

0/5 Stars

Ross Underwood with Texas Hot Tub in Addison is amazing. He walked us through the entire process. From the showroom to delivery. Ross was very...

Sean

5/5 Stars

I highly recommend Texas Hot Tub Company. Everyone I have dealt with in this company has been pleasant and very helpful. The main person we have dealt with is Ross at the Dallas showroom. He has been so helpful. When we decided we were ready to purchase a hot tub, we visited Texas Hot Tub Company first and spoke with Ross. Then we went to several other local hot tub businesses to compare. We got the strong sales pitch from a company putting on a “hot tub show” in Arlington. We got the nothing in stock statement from Plano and Richardson. Drove all the way to McKinney, however, no one was at the location, the doors were locked, and no one answered the phone. Ross was the opposite of all the other companies. He was always available to assist us and had several options available in stock. I called him several times to answer additional questions and he always got me the answer quickly. It was an easy decision to make our purchase with Texas Hot Tub Company through Ross. Ross is even offering me a monthly financial incentive if I upload pictures of my wife enjoying the new hot tub while wearing jerseys from struggling English Primer League football teams like Manchester United.  I think it is a very unique website he has created. He is paying me in Cryto$$, so why not. I will tell you how much Ross cares about his customers. I can’t tell you how many times, in the middle of the night, I have received a text messages from him. Usually they say, “What are you wearing right now?” I think because the weather has been so cold since we purchased our hot tub, he is so concerned about wether I am dressing warm enough while sleeping. That’s Ross, always looking out for you. Big Mike and his crew made the install a pleasant...

Evan

0/5 Stars

We went in back in July "just to look". Well, you know how that always turns out! Ross was awesome to work with. No pressure at all and he recommended the perfect hot tub for us. We placed the order and waited for it to come in. We got it delivered yesterday. Arthur and his guys were excellent setting it up for us. Can't wait to use this thing! We went with the Hot Springs...

Randall

5/5 Stars

Ross was fantastic to work with and has followed up multiple times to make sure we are happy with our hot tub. He has even been available over the weekend for questions. I highly recommend working with him and the Texas hot tub...

MzCoCo

5/5 Stars

Texas Hot Tubs Dallas has the most courteous management staff. I was thoroughly impressed with my experience from beginning to the end. Ross Underwood is amazing and he will make sure you are receiving 1st class attention. I’m so in love with my Hot Spring...

Rich

0/5 Stars

I am happy that I went to a place that has good service and a great product. Ross Underwood was very good with product knowledge. Resourceful in getting you an answer if he was not quite abreast on the conclusiveness. Ross, even answered some of my repetitive questions with the same demeanor as if I’d ask it the first time haha… I felt like I made a great choice as I was considering all the options and price options as Ross was the facilitator in my conclusion. It pays to have someone you think is really giving you all the options to fit your needs and not just selling you. All said: I’m am happy with my hot tub. Easy delivery and set up. With all bases covered up till delivery and...

Leslie

5/5 Stars

Excellent service throughout the process. Ross was knowledgeable and accessible and patiently answered all my questions. Delivery and electricity hook-up happened with no hitches - on time and competent. I've never purchased a hot tub and was a little anxious about choosing the right one and then getting it set up and running properly, but I'm so happy with my Hot Springs hot tub. It's running beautifully and I'm loving...

Lynn

0/5 Stars

Ross was extremely helpful and listened to us as we talked about our ideas to incorporate the spa into our patio. He also made sure the delivery and set up went smoothly. We would recommend Ross and his team to anyone considering a Hot Springs...

Jeff

5/5 Stars

Ross and the team at Texas Hot Tub - Dallas were very patient and knowledgeable of their products & care to ensure their clients make the best choice. Ross was very responsive to phone calls & emails, and was very professional from the minute we walked into the showroom and even still after the hot tub was delivered. Highly recommend this...

Jeff

0/5 Stars

I recently purchased a hot tub from Texas Hot Tub Company. The sales process was very easy, and I was never pressured in any way. My sales person was Ross who is very professional, very knowledgeable, and committed to my satisfaction as a customer. In fact, he even paid a visit to my house to make absolutely sure the hot tub and cover would fit in the odd shaped space where it would be placed. When the hot tub was delivered, there was an issue with the hot tub. Ross worked diligently to resolve the issue. With his help, and that of James in the office, the issue was resolved to my complete satisfaction. I am totally satisfied with Texas Hot Tub Company, and I expect to purchase hot tubs in the future from them. I highly recommend this...

Janice

0/5 Stars

When we went into your store, we were greeted immediately by Ross Underwood. He made us feel comfortable by being very informative but yet not pushy. You have a great selection of Hot Tubs to choose from. We definitely will recommend your company to our friends and...

ScottandAshley

0/5 Stars

Ross was a pleasure to work with. Be sure to work with him, he was professional and went above and...

JENNIFER

5/5 Stars

If there were more stars, I would give him 1,000. Ross KNOWS his stuff. He sold me exactly what I wanted, not what he wanted me to buy. He explained everything carefully and held my hand through the entire process. I've called him five or six times with questions and if he can't help me, he gets the right person on the phone right away when I call him. I highly recommend Ross. And I highly recommend Texas Hot Tubs off of the Tollway---you won't regret...

David

0/5 Stars

Purchased a Hot Springs Hot Tub from Ross Underwood in Dallas. He was very professional throughout the transaction. The hot tub arrived on-time in December and the installation team was very efficient. Most importantly, they were able to refer an electrician that worked seamlessly with the install team. The follow-up from install teams management was second to none. This was an excellent customer experience! I highly recommend Texas Hot Tub Company. Thank you. ...

Joe

5/5 Stars

We bought our Hot Tub from Ross at the Dallas store. From the get go Ross was great to work with. He not only set me up with the perfect hot tub for my family, but set me up with an electrical recommendation as well. Ross and Texas Hot Tub Company were really like a one stop shop for quality service and a quality Hot...

Wil

5/5 Stars

I had the pleasure to purchase my first spa hot tub from Texas Hot Tub Company and it was the most pleasant experience. Ross was fantastic to work with! He greeted me as soon as I walked in the showroom and thoroughly explained the models to me so that I can make an informed decision. Once I decided on a spa, he was ALWAYS available to answer my questions via phone and email. He was (and still is) very responsive. If you are looking for a spa tub-- go see Ross!! You will not regret...

Dave

0/5 Stars

Great selection of hot tubs. Courteous and helpful throughout the purchasing process and through to delivery and set up. Ross is a great guy and made our experience a super...

Steve

5/5 Stars

Patience does pay off! After years of waiting on purchasing a hot tub...we decided it was time. After much research we selected a Hot Springs spa. Why...because they were originally designed for hydrotherapy purposes and that is becoming more important now that we are entering our golden years. Of course we chose one of the worst possible times (during the pandemic and supply chain shortages) to make our purchase. We heard horror stories about the 6-18 month wait for a hot tub to be delivered. WOW! We were shocked when we first talked to Ross at Texas Hot Tub Company. First...what a delightful accent! I recommend you call him just to have a conversation! Yes...there were some minor delays. Yes it was difficult to wait (we waited a little over 90 days...but we wanted the best!). What we did not expect was the amazing staff at Texas Hot Tub Company and our personal contact, Ross. What an absolute delight! They made the whole thing easy and worry free. When there was even the slightest issue, they immediately resolved it to our satisfaction. They pointed us to a great electrician that does electrical installs and was extremely familiar with the hot tubs. Then their delivery crew was a delight. Knowledgeable, easy going but professional, and very concerned with getting it right. One issue we had was the wrong lifter was sent for the hot tub cover. The crew took the wrong one back and ensured that we got the right one. In 24 hours, a technician came to our home and brought and installed the correct lifter. Again, top tier service! The entire experience was simply delightful. These are real people who really care about doing a good job. So refreshing in a world of "good enough". For me, one of the most important questions to answer when I make a major purchase is, "Can I trust them?" I now know the answer to that question...yes. They have earned my trust...let them earn yours. Thank you Ross and the entire Texas Hot Tub Company...

Bethany

5/5 Stars

Had excellent customer service. Ross was knowledgeable of the product lines and matched me with a hot tub that met my needs and budget. He made it easy to schedule the electrician and get the delivery scheduled. They provided chemicals, the cover, and imple virtual training on how to maintain the hot tub. Payment process was easy and delivery was fast. Got everything set up in one...

Kevin

5/5 Stars

Don

5/5 Stars

Just got my new Flash model delivered and it's in the process of filling. What I can say so far is that working with Ross Underwood has been a shear pleasure. He has communicated well through the entire process and when I had questions his responses were fast and detailed. My plans for all me spa care needs are with...

Randy

5/5 Stars

I would like to take this opportunity to recommend Texas Hot Tubs and specifically Ross. I purchased my hot tub at the State Fair from a sales person who travels the country so for all practical purposes I am an orphan with no local sales person to assist me. I went to the Dallas location and Ross adopted me. He is always pleasant and helpful. I own a service business and appreciate the fact that Ross viewed me as a customer even though he wasn’t my sales person. If you go to the Dallas location, I recommend Ross a 5 Star...

Danny

0/5 Stars

I purchased a Hot Tub from Texas Hot Tub and Ross was very helpful in all aspects of the purchase. He was very thorough in explaining everything throughout the process. The color I had originally picked out was going to take longer to come in but Ross let me change the hot tub to a different color one that was in stock so I could get it earlier. I would certainly recommend purchasing a Hot Tub from Ross at Texas Hot Tub...

Carreen

5/5 Stars

Ross was great every step of this process. He helped us pick the right hot tub for our family, kept us updated on the expected delivery date he helped us when we had trouble getting everything ready to take delivery and then followed up to make sure we were completely satisfied. Great but...

Jeff

5/5 Stars

We are remodeling a house in North Dallas and knew we wanted to add a sauna to the Spa Master Bath. We put a deposit down on the HM44 sauna to be placed in the cue for an order because they were sold out in the store. The order was place through Ross Underwood in April and we just got it in November! Ross kept us updated about any shipping delays and we were very pleased when it finally...

Shoreline

5/5 Stars

Ross at Texas Hot Tub Company Dallas, reliable and thoughtful, is certainly the go-to guy for your hot tub. After a long way for the tub, we had some hiccups in communication between the headquarter company and the dispatch for delivery, but Ross had been the problem solver. The tub was finally delivered smoothly @ Van Alstyne! You won’t be disappointed with Ross. Highly recommended. He is...

Tony

5/5 Stars

Phillip

5/5 Stars

We decided to finally get a hot tub for our health and to take care of the aches and pains of farm life. Ross was great to work with. He helped us understand the options of the different models and how they can help sore backs, hips, and legs. He helped us find the correct one and kept us appraised of the process as the one we selected was on backorder. His work crew worked in conjunction with my electrician to have all set up on the same day. The support team is great in teaching us how to maintain the tub as this is our first one. I would highly suggest working with Ross and the Texas Hot Tub Company. You will be quite...

Ophrin

5/5 Stars

OMG what an experience! I love my spa, my friends and family are aslo super happy with it! It took longer time to arrive but Ross at Dallas store kept checking on the status of the delivery and keept me posted. He is the best customer service person I have ever done business with!!! Keep collecting all the blessings...

Brian

5/5 Stars

Jamie

5/5 Stars

I wanted to take a moment to share the outstanding service I received from Ross at Texas Hot Tub Company. My husband and I wandered into his store in May knowing very little about hot tubs. All we knew is we wanted one. Ross was very patient and explained the different brands of hot tubs and what each model featured. He told us about optional features and made recommendations based on our individual needs. He never tried to pressure or upsell us. We ultimately decided on the Hot Springs Aria which was scheduled to be delivered in September. I called Ross a few times between May and September to ask various questions and Ross always took the time to answer my questions. He even goes above and beyond to call missed numbers back when no message is left. When our hot tub was delivered I called Ross yet again with another question and he was able to quickly answer for me. If you are in the market for a hot tub, go see Ross! You will not be disappointed. ROSS IS...

Dewayne thomas

5/5 Stars

The delivery crew delivering their tubs are the most wonderful and helpful guys they're awesome the get the job done right! Way to go guys! DFW SPA...

Frank

5/5 Stars

Ryan

5/5 Stars

Great experience from start to finish. First, Ross looked at the limited amount of space I had to work with and recommended a perfect fit. He didn’t try to outsize my spa and stayed within a reasonable budget. He stayed in constant contact with me throughout ordering and delivery. Ross also recommended a deck builder and his crew hard-wired a 220 outlet and built a bomb-proof deck that looks like it’s alway been there. Next, the delivery coordinator worked with my availability and got me the spa sooner than Ross predicted. Big Mike and his team arrived as scheduled and installed the spa without a scratch on the tub or on my new deck. They were in and out in less than an hour but still had time to explain the basic set up and provided a starter chem kit. I was in the hot tub the same day it was delivered. It went from 80 to 104 in about 3-4 hours (it’s only 280 gallons). All around seamless...

G

5/5 Stars

My husband and I stopped by the store in Dallas to find a sauna. being there we decided to look in the hot tubs. And Ross helped us pick one. He was very helpful attentive and very informative. We highly recommend Texas Hot Tubs and Ross Underwood for your spa... Thank you so much Ross we really apreciate your...

Nancy

5/5 Stars

Ross has been very helpful. We are first time spa owners and have had many questions. We have called Ross several times during this process and every time, he has been courteous and helpful and patient. We highly recommend Texas Hot Tubs and Ross Underwood for your spa...

Jon

5/5 Stars

Ross did a great job keeping me updated on the process and the delivery was very smooth. The hot tub works great and was as...

rees

5/5 Stars

Ross was super helpful and friendly. I had a great experience and I would go...

Belinda

0/5 Stars

The salesman Mr Ross was just a very friendly man he explained to me the entire process just what i could expect with Texas hot tub. He even tried to help me save the sales taxes. I was very happy with hos services. heck I am still calling him after the delivery of my...

Sally

0/5 Stars

We just had our Hot Tub delivered yesterday and can't wait to get it started! Ross was great in advising us on the best model for our family & space and so far everything has been super easy! Looking forward to a good soak in our salt water tub!!! ...

Amber

5/5 Stars

Ross was helpful throughout the entire process I appreciate the customer...

Gopala

0/5 Stars

We had a pleasant experience buying swim spa from Texas Hot Tub- Dallas. Ross Underwood explained all the delays due to supply chain issues and due to pandemic. Ross kept us up to date on the delivery related topics. Customer service was at its best. Robert was always very proactive in arranging all aspects of the delivery and installation. Robert also displayed tremendous sense of customer service. I would highly recommend anyone who is looking for SPA and pools to definitely engage with Texas Hot Tub company. You will have amazing...

Gopala

5/5 Stars

We had a pleasant experience buying swim spa from Texas Hot Tub- Dallas. Ross explained all the delays due to supply chain issues and due to pandemic. Ross kept us up to date on the delivery related topics. Customer service was at its best. Robert was always very proactive in arranging all aspects of the delivery and installation. Robert also displayed tremendous sense of customer service. I would highly recommend anyone who is looking for SPA and pools to definitely engage with Texas Hot Tub company. You will have amazing...

Leslie

5/5 Stars

We’re so happy that we chose Texas Hot Tub Company for our new spa. Ross was absolutely the best! He spent time with us by phone and in person answering our questions and helped us pick the perfect spa for us. He was so quick to return calls and emails. Additionally, we dealt with Amie, Eddie and James on our delivery and follow up. Since this is our first spa purchase we had a lot of questions and everyone is so nice and patient. Delivery was on time and team was very professional and respectful of our new patio/yard set up. We highly recommend Texas Hot Tub...

Shawn

5/5 Stars

Ross did a great job taking the time to place us in just the right hot tub. He is attentive and still values customer service. He helped put our mind at ease especially with such a large purchase. We absolutely love our new...

Cathy

5/5 Stars

My husband and I had gone to several hot tub expos, numerous stores and did extensive research; in hindsight I wish we would of found Ross a lot earlier. He was very knowledgeable, with a great personality; but not pushy like so many others had been just trying to make a sale. After we made our purchase, Ross followed through on everything to be sure that we were completely satisfied. We 100% recommend Ross and Texas Hot Tub...

Lenn

5/5 Stars

Ross, our sales rep was a breath of fresh air in the current no service society. He was a professional, knowledgeable, no pressure salesman. He did up sell us to more tub than we thought we wanted and l thank you! He listened to our needs and concerns. He explained pros and cons of several units. He took our order and promised delivery by the end of July. Texas Hot Tub called in mid June ready to deliver. Delivery team was great. We have had our spa about a month and I have zero complaints about the product or the...

Lamar

5/5 Stars

First day in Relay hot tub and we love it! Thanks Ross for providing an excellent...

Brian

5/5 Stars

Cody came and replaced my hot tub cover. We had a great conversation about keeping my hot tub, outside and inside, in tip-top shape. I really appreciated the conversation. Very friendly, nice guy. He is a fantastic representative of Texas Hot Tub Company to the...

Lance

0/5 Stars

Ross in the Dallas location was super helpful at each step along the way and knows a ton about his products and how to take care of them. Don’t buy a hot tub without stopping in to see...

Lynne

5/5 Stars

John

5/5 Stars

Delivered on time and worked properly right off the truck after we connected the power. I’ve owned a couple hot tubs but I like this one the most. Ross did a great job of answering questions and helping me through the...

Susan

5/5 Stars

Ross was very helpful. He made the entire experience easy and was easy to contact regarding purchase, anticipated delivery time, questions,…. Delivery on time during a difficult manufacturing...

Richard

0/5 Stars

My wife and I I looked around a long time for a hot tub. It was really important to us to get not only a good one but also get it from a company that had a good reputation. We decided on Texas Hot Tub company. The manager, Ross Underwood, at the location in North Dallas was very professional and informative and we decided after speaking with him and seeing what was available to order our hot tub. We have since received it and absolutely love it! I would strongly recommend Texas Hot Tub Company and if you're in the North Dallas area, to go see...

Laura

5/5 Stars

Carlos

0/5 Stars

Amazing hot tub Ross is the best...

CHRISTINA

5/5 Stars

Texas Hot Tubs Company-Dallas is the best, Ross was very professional and knowledgeable, answered any questions we had, fast service and quality product! The customer service was...

Darryl

0/5 Stars

Awesome knowledge of products and...

N.

5/5 Stars

Texas Hot Tub company was a great choice for my family. Phillip and Eddy have been such a great help in answering all my questions and leading us through the care of our Hydrotherapy tub. We are so grateful for their service and attention to...

Nicholas

0/5 Stars

Came by today and met with Ross. He was very knowledgeable and extremely pleasant! I will be telling all my friends and family about this place and I’ll make sure they deal with Ross exclusively. Cheers...

Angry

5/5 Stars

What a great company. I purchased a Jacuzzi from Joel in their Lewisville location. Was an enjoyable process and the delivery team was awesome. Would recommend Texas Hot Tub to any of my...

Zorina Nyland Pitts

0/5 Stars

They were was easy to buy from. James was very informative because of what I wanted in a therapeutic hot tub. Thank...

Mr.

5/5 Stars

The customer service at Texas Hot Tub Company - Dallas is first rate. Phillip McGough is your man to answer all your questions with a no nonsense and informative presentation. My wife and I had no idea how the whole process of purchasing and installing a swim spa works and Phillip was able to explain everything so that we could comprehend our project better. I'll be honest, my wife and I visited other hot tub companies in the DFW area, but they came no where close to providing the informative and considerate assistance that we received with Phillip at Texas Hot Tub Company in...

Denise

5/5 Stars

I bought and had installed a 16x24 above-ground pool by Texas Hot Tub. So far, their expertise and advice has been very helpful. I would like to thank Philip McGough for his patience in answering all my questions. He is very knowledgeable about the products they sell! Thank you Texas Hot...

Denise

5/5 Stars

Vance

5/5 Stars

Really love the Tropic Seas spa I bought, takes little maintenance and it is really powerful. Phillip at the Dallas location was knowledgeable and great to work...

Matt

5/5 Stars

Phillip did a great job explaining everything. It was a great...

Rob

4/5 Stars

Wergens

5/5 Stars

I went to the Texas Hot Tub Company in Dallas to buy a Hot tub. I ‘ve met with a gentleman name Phillip M. He is the best employee I have ever dealt with in my whole life , I am almost 50 , it has been awhile for me. I know what great customer service is because I have been in the retail management for 30 years + , he is kind , passionate willing to go the extra mile to satisfy me as a customer, he treated me like I was his favorite Brother, they have the best prices for quality items, let us talk about the delivery, I was able to get my Hot tub delivered within 5 days , with this Covid-19 pandemic , that is unheard of. The delivery company team are so attentive and courteous, I was talking to the guy in charge of the delivery about family, what’s going on around the world like we were friends, the delivery guys that came in to deliver were so good , so friendly, they ensure that understood how to operate my Hot tub , they were professional and so careful, they kept their promise to be on time like they said they would. Best place to buy a hot tub , they are trustworthy, you can feel it when walk in the place by the way Phillip greets and acknowledge customers. I wholeheartedly recommend this place to...

kathleen

5/5 Stars

Phillip was a great salesman and I recommend you ask for him. He is knowledgeable and helpful! Great five star...

Harold

4/5 Stars

We have a Jacuzzi brand hot tub, repaired under warranty. The staff was friendly and courteous. Pressure switches are one of the most common parts to replace in the hot tub repair business. We asked TX Hot Tub Company to please have one on the repair truck as we suspected it was needed. The pressure switch was out and they did not have it on their repair truck and did not keep the switch in stock. We called Jacuzzi to expedite the shipping of the part & then TX Hot Tubs service scheduler advised it would be TWO WEEKS before they could come back out to install the part. I was finally able to talk with Teddy (very helpful) who expedited our return service call to the next morning. Both techs who came out were knowledgeable & friendly. Our only complaint is that they don't keep common parts in stock, so they aren't likely to make repairs expeditiously. The entire process took about 10...

Susan

5/5 Stars

Good service is rare these days. In fact, I worked with others in your industry that didn't even bother to call me back. Phillip McGough provided excellent service. In fact, in my opinion, he's one of the best I've worked with. With my handicap and chronic pain, I am so delighted with my swm spa. It is already helping me to feel better. Thank you Phillip! PS - He deserves a...

Jerry

5/5 Stars

Phillip was very helpful and made the whole process easy. He went out of his way to be sure we were satisfied with...

Thornwell

5/5 Stars

Phillip was great to work with. Educated us well. Got a great deal on a J-500 series tub. Using it almost every...

Three

5/5 Stars

We recently purchased a Finnleo sauna (the Flex) from Texas Hot Tub (Coleman), working with Phillip at the North Dallas location. We greatly appreciated Phillip's responsiveness and helpfulness before and after our purchase. It felt like concierge service from end-to-end. Just a few days after installation, we have used the sauna several times and are VERY happy. Also, it looks terrific - we originally thought to get an outdoor traditional sauna but much easier to go with the indoor traditional...

James

5/5 Stars

Phillip was very helpful in answering my questions and introducing me to the benefits and features of swim...

Thomas

5/5 Stars

Great service and selection, Phillip took very good care of us and made the process so simple we recommend 100 %...

Joe

5/5 Stars

My wife and I was in the store a couple days ago to begin our search for a new spa. We have never owned a spa and asked many questions. Phillip took the time and answered all our questions. I found him to be extremely helpful and very knowledgeable. If your in market for a new spa, I would defiantly recommend you go see...

James

5/5 Stars

Philip was awesome and did everything he could to make sure we were happy with out purchase. Outstanding Customer...

Fort Worth

4.9 / 5 Stars
4820 SE Loop 820
Fort Worth, TX 76140

(817) 572-0004


MICHELLE

5/5 Stars

James was fabulous ! He helped me with my dad's spa and fixing our algae problem. Highly recommend this company and their...

Ryan Van

5/5 Stars

Justin is the...

Wil

5/5 Stars

As a new spa owner, within a month my spa had developed foam whenever the jets were on. I contacted customer service and their only response was to drain and refill which is an additional charge. As much as they cost, there certainly should be a better response and customer service. Luckily, Justin and Ross stepped up and came over to my house to drained and refilled my spa. What a delight that was considering I was so frustrated that I was going to send it back. I cannot tell you how grateful I am that Justin and Ross took time out of their evening to ensure I was satisfied and happy with my purchase. You guys...

Sam

5/5 Stars

Texas Hot Tub is the best hot tub store we visited. Justin easily walked us through the hot tubs on display and those we could order. He explained how they function and the easy maintenance requirements. We selected the Rio tub and it is great. The tub has helped us in getting relief from back and leg pain plus making it easier to sleep at night. One of the things I really appreciate is the ease of delivery and installation. the electrician showed up before the tub and had all the preliminary work done by the time the tub arrived. Within a couple of hours the tub was up and running. It has been almost three months since the install. Absolutely no regrets. 6/25/2022 I had some problems after cleaning the tub, called Justin at Texas Hot Tub and he described how to fix it. Within about 15 minutes we were up and running again. Great...

Cody

5/5 Stars

Texas hot tubs was one of the best buying experience we've had. Justin definitely made everything move along smooth. He's very knowledgeable with the financing and got us in the perfect hot tub for me and my family. Thank you so...

Lacey

5/5 Stars

Justin was very knowledgeable about the hot tubs, from prices to how long till I can get my tub to my house and get in it! he is very knowledgeable and helpful in showing you all the different...

morgan

5/5 Stars

AMAZING!!! We shopped around at other places and nothing compares to Texas Hot Tubs!!! Justin helped us find the perfect hot tub for our family he was vey knowledgeable and gave us the hot tub that fit us best!!! If your looking for a great hot tub for an affordable price this is the place for...

John

4/5 Stars

Audra

5/5 Stars

I finally decided to purchase a hot tub to help in my recovery from cancer and an old back injury. I met Justin at the Dallas location and he was extremely helpful demonstrating the differences between the hot tubs and the features. Also, he is very knowledgeable about how the hot tubs operate. Justin was relaxed and friendly, not pushy what so ever. Great communication...

Bobby

5/5 Stars

We ordered a HotSpring Spa in late September from Texas Hot Tub Company- Fort Worth. It finally arrived in March! It was well worth the wait!! I want to say thank you to all involved for a wonderful experience. Especially Justin Maddux who assisted my wife and I from day one. He was very responsive to our needs and helped us find a spa that met our expectations and budget. Justin appeared to be very knowledgeable and passionate about his work. We visited several places looking for Spas but Justin was the reason we decided on Texas Hot Tub Company. We thought he was honest and cared more about our needs than just making a...

Catherine

5/5 Stars

My husband uses a hot tub every day to help back/neck pain following several operations. We recently moved to Texas and visited Texas Hot Tubs. Justin greeted us and spent quite a bit of time helping us find a hot tub that fit our needs. We are very happy with our hot tub and with Justin helping us coordinate getting it to our home. We recommend Justin if you visit Ft Worth office of Texas Hot...

Medhat

5/5 Stars

Bought my hot tub from Texas Hot Tub and Ross Underwood did a great job which is reflected in my review of the sales experience. Needed some help and Emily arranged a service call which was done today by Michael. Can’t say enough about him. Great guy, very personable, helpful, and a great guy. He fixed the problem and proceeded to give us a thorough, detailed orientation on how to operate, clean and maintain the hot tub. It was exactly what we needed. His presentation was very lucid and he finally asked all our questions. I really appreciate this service, it was above and beyond all our expectations. Thanks to Emily and...

Amy

4/5 Stars

Our first hot tub purchase. Lots of questions, but nothing new for Justin. His product knowledge, patience in our questions and guidance throughout our purchase process and after delivery have been most...

Bonnie

5/5 Stars

We had a great experience with Texas Hot Tub Company. Justin was helping and very nice. Unlike the other stores we visited, we were able to get all our questions answered and were even able to get the spa within a week of purchase. The other stores couldn’t even guarantee a delivery for at least 7 months. Delivery and set up were effortless-the guys were so professional and efficient, very impressive! All and all, this was a great place...

Douglas

5/5 Stars

Texas Hot Tub Company had a great selection and helped narrow down the right product for me. Justin Maddux was very helpful and knowledgeable about the products. He was very responsive to all my questions and logistics from sale through...

Misti

5/5 Stars

My husband and I had been searching for the right hot tub for over a year and had visited several dealers. We almost purchased from another dealer but we really were not pleased with the level of customer service. We called Texas Hot Tub Co and we were connected with Justin and we were so pleased to find how genuinely friendly he was. He answered questions over the phone and offered to stay later to meet with us in person, if needed. From the moment we arrived, we felt welcomed and he listened to what we wanted and what our needs were. He was very knowledgeable and completely transparent. He showed us several options and was never pushy. We decided on the Hot Springs Envoy within an hour of being there! From start to finish, the process was seamless, stress free, and an amazing overall experience! ANYONE that is thinking of purchasing a hot tub should definitely go see Justin Maddux at the Texas Hot Tub Company location in Fort...

rhonda

5/5 Stars

I had been considering buying a spa for a while, but was still on the fence when I went to the showroom. James was extremely helpful and patient. He answered all my questions and discussed my options based on my lifestyle. I am so glad I bought from Texas Hot Tub Company. My tub was delivered on time and James kept me posted all the way. Excellent customer service, would highly recommend talking to James and buying your spa from them. I use mine everyday. Thanks,...

Richard

5/5 Stars

After going two years without a hot tub we had to get another one. We went to two stores before landing at Texas Hot Tub in Fort Worth. There we met Justin. He was very helpful in helping us select our new tub. He was very friendly, knowledgeable and definitely not pushy. I would recommend Texas Hot Tub Company and ask for...

Pam

5/5 Stars

This was the first time to buy a hot tub and Justin was great. He explained in detail the difference between all the hot tubs, pros as wells as cons. He was very informative and knowledgeable. Whenever I have a question, I can just call him up and he is more that willing to help. We have had our hot tub for a few months now and are loving...

Scott

5/5 Stars

Justin is the best! Knowledgable, no pressure, just wants you to have what you want! So easy to work...

Carrie

5/5 Stars

Love this place! Our salesperson, Justin, was the best! We looked around at a few other places, and found the best selection and information from Justin. He was professional, helpful, friendly, and extremely knowledgeable. I ask a lot of questions and he answered all of them, and still helps me if I have a question, even now that our hot tub has been delivered. We are loving our hot tub and the entire experience was pleasant, from beginning to end. Highly...

Chris

5/5 Stars

Justin was great to work with. Very knowledgeable about not just his hot tubs, but also the competitions. Could tell you the good and bad about all of them. He made sure we got the right one for our wants and needs. Couldn’t have asked for a better...

Mike

5/5 Stars

We are very happy with our experience at the Fort Worth location. Our daughter was in a serious car accident and her doctors suggested that along with her physical therapy, a hot tub would help alleviate some of the pain. Our salesperson Justin was able to help us find the forms that we needed for her doctors to sign in order to make the purchase and avoid the sales tax. The hot tub was delivered by a professional team that put it exactly where we wanted it. We would highly recommend Texas Hot Tub and Justin to anyone looking to make a hot tub...

Dan

5/5 Stars

Justin was my salesman. He is very knowledgeable and easy to work with. If you are in the market for a hot tub pay Justin a visit. You won’t be...

Ben Bransford

3/5 Stars

Good product, however bad service after the sale. Since this review I received an apology from the stores manager. He also gave me a credit towards future business. Time will...

Peter

5/5 Stars

This was our first time to buy a hot tub. So we had lots of questions. Justin was very patient and very knowledgable. We choose the HotSprings Aria and cannot be happier! Our experience with the Texas Hot Tub Company was excellent from the start. I would highly recommend them to anyone looking for a hot...

Kevin

5/5 Stars

We are very happy with our tub from Texas Hot Tub Company! Justin was great to work with, and I would highly recommend anyone use Texas Hot Tub Co. and Justin for their next hot tub...

Dustin

5/5 Stars

Texas Hot Tub Comapany and Justin were awesome to deal with. Justin was knowledgeable and he kept us up to date on our order and the delivery. Oh the hottub is amazing as...

Kdy

4/5 Stars

I had a great purchasing experience, my hot tub is great, everyone has been very nice. The missing star is due to it would have been nice to receive some setup instructions, and we had a few missing items at drop off. I knew nothing about hot tubs and had to learn from a google search not to use an extension cord, and the GFCI hot tub could not plug into a GFCI outlet. I had to drain the tub before using and get it moved to accommodate for the last minute changes. My package was missing a spa treatment item and the keys to the cover. However, these guys were quick to respond, super courteous, and have done a great job with follow up. I will continue using these guys in the future and strongly recommend...

Cary

5/5 Stars

The wife and I purchased a hot tub from Texas hot tub company and we have enjoyed it every chance we can . Justin Maddox has it been a big help in answer any questions we’ve had has done a good job in dealing with us it’s been a Great experience!!! Thanks so...

Robert

5/5 Stars

Great associates, clean place, great inventory and good prices for hot tub materials. Bought our hot tub 5 years ago and still very satisfied with the...

Sayla

5/5 Stars

Great customer service. Highly recommended...

Angela

5/5 Stars

I had a leak on my hot tub...they came out and said it was the pump. The ordered a new which was going to be $1000. When James got the tub open and double checked it, he found that it was actually a plug that had broken...he fixed it and it was no charge other than the first service call! He could easily have switched it out anyway and I would never have known the difference. It's refreshing to be able to trust them to do the right...

Lawanda

5/5 Stars

The service guys were great taking care of our problem with our sound system. Eddie was awesome!!! Thanks again for your...

Shawn

5/5 Stars

We love our new hot tub!! We visited the Fort Worth location and Justin was such a tremendous help! He was patient with our questions and then allowed us time to look around at our own pace. A great buying experience from start to finish! Definitely recommend Texas Hot...

Kasper

4/5 Stars

Great place lots of information great...

Angela

5/5 Stars

Visited the Fort Worth store recently. Spoke with sales rep Justin who was extremely nice and helpful. Got lots of information and when our house is complete we will be back to buy from...

Tina

5/5 Stars

We love our new Waikiki hot tub! Our salesman, James Bryant, helped us in selecting the right hot tub for us. Once our hot tub was delivered, he’s been available to answer our questions. Delivery was seamless! It took several months to get the hot tub but that is normal these days due to Covid delays. We highly recommend Texas Hot Tub Co in Fort...

Chris

5/5 Stars

Figured I'd leave a review for others looking to purchase a hot tub in the future. Me and my wife were in the market for a first hot tub for our family. We did shop around and found that our experience at Texas Hot Tub Company was the best choice. Our sales person Justin Maddux was very informative throughout the process going above and beyond to get us setup and ready. Even after the installation he is making sure we are setup for any future needs. Thanks for the experience..... the Wertz...

Thomas

5/5 Stars

Bruce

5/5 Stars

We were greeted immediately, left alone to browse till we had questions. Exactly what I want in a retail shopping experience. James Bryant helped us when we were ready and did a great job answering our questions, providing guidance when applicable, helped us understand the options available so we could make an informed decision. This was our first experience with hot tubs so there were allot of questions. I knew we were going to buy one, not sure if would be from Texas Hot Tubs or not. I felt comfortable pretty quickly and made a decision. The primary drivers for us were 1) my wife's ongoing back pain 2) entertainment option whether for the 2 of us or with friends 3) grandchildren. We went with a Hot Springs Grandee with the built in audio...

Peter

3/5 Stars

Hal

5/5 Stars

We love our new spa. The entire experience from the time we walked in the door all the way thru the installation was...

Jason

5/5 Stars

After looking at multiple models and brands and sellers, we jointly made the decision buy from Justin. Excellent service and overall excellent...

Scott

5/5 Stars

Fast and easy process. There was a lot of options, beautiful hot tubs. My sales associate , Justin Maddux was awesome, world class service. He even follows up with me to see how I love my new tub and if there is anything I need. Ill never use a different company again. THTC has me as a customer for...

G

5/5 Stars

Purchased Jetsetter model and it fit perfectly on our screened in porch. This model runs off 110v and works great. This is second Hot Springs hot tub we have owned and have been very pleased with product. Dealt with Justin at the store and he was very helpful and answered all questions we had. Excellent experience...

Alice

5/5 Stars

From the second I walked in the door at Texas Hot Tub FW, I experienced incredible customer service. Amber greeted me and then assisted me while I waited for James. Amber was extremely knowledgable and by the time James was available to meet with me I had decided on my jacuzzi. James assisted with the purchase providing candid feedback and stayed late to complete my transaction. Amy scheduled the deliver in a timeframe that we requested and the installation team delivered the giant tub what seemed effortlessly. Initially our hot tub would not operate after hooking up the electrical. After trying some tests over the phone, Tx Hot Tub sent out James. James worked with Eddie to trouble shoot the issue without success, working late into a Friday. The next day James discovered that our electrician installed the wrong breaker. Hearing our desperation to get our jacuzzi going, Eddie offered to come out SUNDAY morning to fix our electricians error! Once the breaker was correct, the jacuzzi turned on immediately. Our family has LOVED our hot tub and the team at Texas Hot Tub FW is incredible. I would never buy a hot tub from anywhere else after this...

KoKo

5/5 Stars

We had been looking for a hot tub for quite sometime and happen to stubble upon this place while driving. I'm grateful that we found this company. Our sales rep James was nothing but professional throughout this whole process. James knew ever product in the store and in the sales magazine. He sat down with us until we found the right hot tub for our family. He made sure the hot tub had the right color, size, and fit. James was able to let us know if it would for through our backyard and what we could do since it didn't. I can e-mail James with any question and his response has always been promptly. Thanks James you were awesome. Deliver guys were also exceptional. I would definitely buy another hot tub from these guys. I haven't seen good quality, knowledgeable customer service like this in a long...

Soy El

4/5 Stars

It has been almost 6 months since I had purchased my j 475, To be totally transparent there was a little hiccup in the beginning stages but customer service corrected the issue immediately and also took care of me due to an additional electrical charge. Extremely happy with the features of the Jacuzzi as it Has exceeded my expectations! I had a couple of service calls and very satisfied with Mike the technician who kept me in the loop on parts arrival and when he would be here to install them.He did a great job and even took the time to disassemble a diverter valve and clean it and re-grease it,checking with me several times to make sure it met my satisfaction ,which it did.My salesman Joel of Louisville was outstanding and spend a half a day with me going over all the features of various tubs I was extremely fortunate to get one within five weeks. Joel has a vast amount of knowledge on all the hot tubs and all the features ,he is very friendly and not your typical aggressive salesman....we texted back-and-forth for a few weeks,finally made a decision and the process was pretty straightforward. Also would like to mention Eddie and Emily in the Fort Worth branch , she was very helpful with getting me my chemicals and filters. I would have given it five stars but I probably needed to buy it five years ago instead of five months. THANKS for the support and look forward to many years of great service from TEXAS HOT TUB COMPANY. I made the right choice, only wish I did it 20 years ago. Soy el ...

Mike

5/5 Stars

I went all over the DFW (9 places in all) looking for hot tubs to find the best deal that: 1. Had a good selection and price range of hot tubs 2. Had competitive pricing 3. Had a good warranty program 4. Had an honest salesperson to help me out I found all of these at this place. They had tubs all the way from the $4K's and up. I found one for my budget and wanted to purchase it but the salesperson actually encouraged me to buy one that was a bit less because, for my needs he said the one I wanted wasn't ideal. It's not often a salesperson is that honest. He made less so he could fit my ideal needs. Also, I had a minor issue with my tub after it was installed. I called their service dept. and Alex, one of their maintenance tech guys was out there the next morning and fixed it with no fuss and no curveball charges (all was included in the warranty). I was really impressed with them as well. A great experience overall and now it's been 5 months and the tub is awesome. The salesperson's name was...

Nancy

5/5 Stars

What a pleasant surprise! Excellent customer service all around from Texas Hot Tub Co of Fort Worth. Our new hot tub had some “unique” issues with parts. Eddy, the service manager was more than polite and eager to diagnosis and repair our tub. He worked us into an already busy schedule to have the tech, Michael, come out within a couple days. Michael called the morning of our appointment, confirmed the window of time for his arrival and was there promptly. He was able to find the issue and repair it on the spot. Unfortunately, another issue came up almost immediately and again Eddy did all he could to get the issue resolved. He actually ended up coming by himself when he realized he was going to be in our area much sooner than Michael could get here. Quite the “unique” issue but he figured it out and ordered the part. Covid challenges have slowed all manufacturers down and made us wait much longer than normal and Eddy was good about keeping us in the loop about where we were in the replacement part line. Once part arrived Michael was scheduled the very next day, called and confirmed time, arrived promptly and took care of issue. We have enjoyed our wonderful hot tub ever since. Hope we never have to call them again but if we ever do have any issues with our tub I will not hesitate to contact Eddy at Texas Hot Tub Company in Ft. Worth and will have every confidence in Michael’s ability to resolve the issue quickly! Thanks again for the excellent customer service all...

Mark

5/5 Stars

Good place to get a nice hot tub and to resupply your chemicals as...

FingerSpills

5/5 Stars

Excellent Company. Bought FinnLeo traditional sauna. Sales person very nice and informative. Delivered on time and assembled. Good Quality...

No

5/5 Stars

Tech called first to give an arrival window and asked if there were any special site access things he should know before he gets onsite. Arrived on time and followed instructions for access perfect. Diagnosed problem quickly. Replaced faulty part quickly. Had us back up and running without issue. Good young man who was well trained. He was completely comfortable around my extra large dogs and was very sweet to them. Very glad he had parts on the truck where we weren't down for an extended amount of...

Richard

5/5 Stars

Ed

5/5 Stars

Justin was very patient and...

Jim

5/5 Stars

Very knowledgeable and great customer...

David

5/5 Stars

Best experience ever. If you're looking for Quality, Service, and Price you must visit the Texas Hot Tub Company off 820 in Ft Worth, TX. James Bryant and the rest of the team are simply outstanding! Easy, Fun, and Quick was our overall...

Randall

5/5 Stars

Shout out to Texas Hot Tubs after buying our new Hot Springs Jetsetter. James was very helpful answering questions. We now have our new Spa installed and setup. We're very impressed with Hot Springs quality and innovation. We replaced an older Caldera Hot that we really loved for 12 years but I really love the new Hot Springs after getting setup and actually using it. We were especially impressed with the Back Massage which I learned was a Hot Springs innovation. It feels as if someone is massaging your back, not just a water jet drilling into your...

Scott

5/5 Stars

Georgette

5/5 Stars

James was awesome! He answered all our questions and has provided excellent service since our installation! He made the whole buying process enjoyable. We just love our hot...

Karla

5/5 Stars

Catrena

4/5 Stars

Sale person Jason M. was really knowledgeable about the hot tubs. We purchased a tub and was able to reach the contractor the same day to get some addition work scheduled. Reason for a 4 star....this is day 1 haven't received the tub or had the addition work...

J

5/5 Stars

Mark

5/5 Stars

Great service and very personable. Answered all our...

Lee Ann

5/5 Stars

We used Coleman Spas' valet service every week to clean & maintain our hot tub and they did a fantastic job. Emily the service manager made sure our every request was immediately addressed and Michael M., our technician was prompt, professional, knowledgeable and very friendly. He always greets you with a smile and treated our home as if it was his own. Highly...

Sage

5/5 Stars

Great experience buying a spa today. James was friendly, knowledgeable and not pushy. This was our first stop, and didn't need another. James helped us pick the perfect Tropic Seas Spa for our needs. Can't wait for...

Alfred

5/5 Stars

Great outdoor stuff and great salesperson James...

josue

5/5 Stars

Eddie and Alex installed a new sauna for use today and did a great...

Samantha

5/5 Stars

Eddie was extremely...

Kevin

5/5 Stars

We had a fantastic overall experience with the team here as we worked on getting our HotSprings Grandee spa fixed. Alex was our technician and he was incredibly professional throughout. He recommended we re-fill our tub to ensure it didn't have a leak even though that meant he would have to come back (we were not charged). We ended up needing several visits to get everything diagnosed, replaced, tested, and fixed. Throughout the process, the team was very helpful provided a lot of information to us about what was happening. They even came in on the low end of the original price estimate which is a rarity in my experience. Can't say enough great things about Alex and the overall...

Brian

5/5 Stars

Ryan just performed a tune-up on my hot tub. He answered all my questions directly and provided great advice to keeping my hot tub in great shape. I thoroughly enjoyed conversing with him. The price for the tune-up was very fair for the work and the insight Ryan provided. Give that guy a...

Charles

5/5 Stars

Just had a great experience with Coleman Bright Ideas hot tub service today! Ryan the technician replaced a part for me today. He was very professional and personable! He had my hot tub back to 100% . Emily that does the scheduling, had him here as fast as she could! Both are as asset to the Coleman Bright Ideas store! Thank you...

JoAnn

5/5 Stars

Loved their selection of hot tubs and knowledgeable staff, multiple price ranges & sizes. As a female I thought I wanted one with a lounger, and they were the first ones to tell me, "you may want it but he's (my husband) is going to be the one using it as typically woman float out of them" said he went through the same thing with his wife. Makes sense. They delivered it, filled it & showed me how everything operated, how & when to load chemicals. Everyone was super friendly &...

Andrew

5/5 Stars

Can't say enough about James and team. Asked me questions about what was important to me in a spa and got me in under budget and exceeded my expectations. First time hot tub owner and you seriously need to stop looking around and doing research and just go buy one from...

Joan

5/5 Stars

Tara

5/5 Stars

My husband and I enjoyed meeting salesPROFESSIONAL James Bryant at the Ft. Worth location. He was thoroughly knowledgeable about everything hot tub! You don’t need to shop anywhere else. This shop has a terrific showroom and all the supplies and accessories you...

James

5/5 Stars

I have enjoyed their personal attention to my spas for several years now. Emily most recently has been doing a wonderful job making sure everything my spa requires is attended to expediently! I use their weekly valet service where they come to my home and maintain the chemical levels while making sure the spa is cleaned and kept in good repair. Emily has consistently gone above and beyond thank you for...

Dan

5/5 Stars

Have owned a hot tub I bought from Coleman some 7-8 years ago. Have always had great service and results from them! However, a couple of weeks ago my hot tub would not stop tripping breaker so I called for service to figure things out and also asked them to do a Tune Up while they were there. I could not be there during the service but the tech called and said he replaced the circulation pump and also did the Tune Up. However, when I went out a day or so later to check it out I realized the Tune Up had NOT really been done or at least not very well so that you could tell. I sent a message to service and wow they got right on it and Amie called me immediately and apologized and sent someone to do or re-do the Tune Up last Saturday! Wow Kevin started apologizing profusely and assured me this was not their way and he was there to fix it and do the job right! He did a super amazing job and definitely won me back as a loyal customer for Coleman! Thanks very much Amie &...

Steve

5/5 Stars

I want to thank Robert Aguilar for all of his incredible patience and support with a hot tub my brother had purchased just prior to his unfortunate passing. Robert and his team literally stored the hot tub for three years prior to us finally having it delivered to a completely different city. Robert and his team were gracious and generous with their time and support while we tried to figure out what to do with the Hot Tub. Once we decided to take delivery, they were so helpful in coordinating the delivery and continue to be helpful today with my many questions around electrical connections, sub-panel locations, wiring etc. Many others would have given up on us long ago and I just want to thank Robert again for all of his help and...

Milton

5/5 Stars

This was the best buying experience with both James's in Arlington! They were both very knowledgeable and very honest and friendly. The bald James (didn't get his last name lol) was so very warm and friendly and gave us rubber ducks for each of the grandkids so cute! We are so looking forward to getting into our hot tub and we highly recommend anyone to purchase their hot tub from these guys! Sorry James, I had to give 5 stars! 4.5 just wouldn't have done it. I am being honest really! For this to be our first hot tub purchase you were gracious and sensitive to our budget. We really appreciate the...

Walter

5/5 Stars

James

5/5 Stars

John

5/5 Stars

Allan

5/5 Stars

Annie

5/5 Stars

We love our hot tub. Great service all the way from sales to...

Les

5/5 Stars

I'll be as brief as possible. We built our new home just over a year ago. We had debated building a pool but decided to go with a hot tub. May 19, 2018 we purchased a top of the line Hot Springs Grande NXT Spa, Ace salt water system, and the Coolzone. It was the Coolzone that convinced us to go the spa route vs the cost of a pool. BEEF #1 The salesman told us that there was a defect in the Ace salt water system in that if the temperature is below 95F it stops working. We were assured that Watkins was diligently working on a solution. So far, still kaput. It's been over a year now and I'm fairly certain that a fix isn't coming to me. My point is that if you buy a Coolzone and use the Ace Salt water system you'll be using chlorine instead. Perhaps they've fixed it on new machines but last time I asked the Sales guy said they had not. BEEF #2 July 17, 2019 the Coolzone stopped cooling. I called Coleman Bright Ideas in Fort Worth and the service manager said it would be a week before anyone could come out. A week later two technicians showed up, did some trouble shooting, and declared that "their side" of the system was working fine. They said that I would have to find someone to work on the AC side this. I asked, "no turnkey on this?" and they said no. "We're not licensed to work on ac systems." The service manager finally gave me the name of someone they currently use to install the AC side of the Coolzones. I thought I had an appointment with him the morning of July 29th. That morning I received a text from him saying that he couldn't make it and didn't know when he'd be able to make it if ever. Can you believe it? I contacted the Service manager again at Colemans looking for some support. Once again they politely informed me that I was on my own and to go asking AC repair companies if they worked on mini split units. I actually found a solid company that did and their technician came out and quickly discerned that there wasn't much if any refrigerant in the system. Subsequent troubleshooting revealed a fitting that had a bad braise. This fitting was actually inside the spa connecting into the Coolzone heat exchanger. I sent this information to the GM and Service manager at Colemans looking for some financial relief. The cost of the AC service visit, diagnosis, repair, pressure testing, evacuation, and refrigerant recharge was $670.00. I'm not happy that I had to bear the full burden of this repair over a defective part that was installed inside the SPA from the very beginning. The response got was, "it's out of warranty you can call Watkins if you want to, here's their number". Once again no support really, you're on your own. We really like the SPA it's our second HotSprings spa and the Coolzone is very nice in the Texas heat. If you go this route just be prepared to deal with the AC side of things yourself. I don't know if any of the other SPA stores that offer the Coolzone behaves this way with support but BUYER BEWARE and purchase understanding how things may go. 8/13/2019 I had a long discussion with James Bryant yesterday. I was able to voice my concerns and suggestions for better outcomes. James did reach out to Watkins rep and they offered some concessions that satisfied me. I walked away thinking that they were going to seriously look at securing support for the CoolZones. Not in-house support but an active list of HVAC providers that will and do work on them. In closing the spa and coolzone are the bomb and you can't find a better product pair. The CZ simply turns the hot tub into a year round pleasure. Thanks to James and Hotsprings (Watkins). I am amending my rating on this to 5 stars. It was never about the fact that it broke. All things eventually break. It was about the path to resolution that disturbed...

Darlene

5/5 Stars

The store was a very nicely show cased and the employees was very polite and...

Murtaza

5/5 Stars

Judy

4/5 Stars

Coleman's has a good supply of hot tubs and items to maintain them.All good products for hot tubs are a little more expensive than Wal-Mart but better...

Edward

5/5 Stars

My wife and I were provided excellent customer service. The professionalism and willingness to make sure we were happy with our purchase of the hot tub we picked out made the entire experience very easy and seamless. James Bryant answered all of our questions and did a fantastic overall job in accomodating us. I highly recommend Coleman in every...

Justin

5/5 Stars

Best Place To Buy a Spa And Spa...

louis

5/5 Stars

Bret at the grapevine location has been a great help, he has a wealth of knowledge dealing with hot tubs.He has been very supportive form day one. We appreciate...

Scott

5/5 Stars

jason

5/5 Stars

Great repair...

Rachel

5/5 Stars

The service here was fantastic - James is a pleasure to work with. Definitely stop by here for your next pool/spa purchase - you won't regret...

Charlie

5/5 Stars

Philllip McGough was attentive to our concerns and willing to give us a good deal on a Beam hot tub. Everything went smoothly after the purchase and we are enjoying our...

Dean

5/5 Stars

Phillip McGrough at Coleman Spas did a great job in helping us choose a spa. It works great and it feels so...

Angie

5/5 Stars

Highly Recommended! We had never purchased a hot tub before and were pulling our hair out trying to understand the ins and outs of all the models and the difference in pricing .... until we met James Bryant at Coleman Spas. James immediately began helping us via the internet after hours and once we went to his showroom, he and his staff patiently guided us through the entire process. We felt like we had made new friends and are so happy to know we are in great hands with Coleman...

Michael

5/5 Stars

The entire Coleman Team deserves a huge "shout out" - from Sales (James) to Delivery (Mike & team) to Service (Rich and Robert) and most importantly the office team - Amber & Aime - simply outstanding customer support and service after the sale. Everyone at Coleman is so responsive and genuinely interested in making sure the customer is completely satisfied! We love our Spa and we are considering buying another one soon - Coleman is the Best and only Spa organization we will do business with for our Spa needs. Hats off to the entire Coleman team - Great Job,...

Michael

5/5 Stars

We received our hot tub (Rhythm) about 1 month ago. We are exceptionally pleased with the purchase and highly recommend Coleman. James Bryant was very helpful with our questions and after the sale support. Our Electrician was unable to make everything work properly and James actually helped him from home on a Saturday night and he got it working that following day. If you are in the market for a hot tub, you cannot go wrong with Coleman and Hot...

Brian

5/5 Stars

Great customer service and knowledgeable staff that is willing to assist w/...

Greg

5/5 Stars

Purchased HotSpring spa from James a little over 4 years ago...got a great deal then and continue to return for supplies and advice. I have and will continue to recommended to...

Chris

5/5 Stars

Great experience purchasing my spa with Coleman Backyards. Being my first spa purchase, I had zero background on the subject. Worked with James Bryant and he was extremely knowledgeable and very patient with all my questions. Love the spa (Hot Spring Flash) that he recommended to fit my family's needs. They have earned my business and will definitely return for future purchases. Want to give a special recognition to the electrician (Tony) that they referred me to. He did a wonderful job and his pricing was very...

Michael

5/5 Stars

Seriously the ONLY place to buy a hot tub! We went to several other places and no one was as knowledgable or as inviting as Coleman and especially James at the Ft. Worth store. When our spa was delivered, the delivery crew called me when they got close (my request) so I knew when to leave work, and then they showed up ON TIME! (Shout out to Mike!) They asked questions about how I wanted it set up and then before they left, walked me through starting it up and doing the chemicals, which was fantastic since I have never owned a spa before. The next day I called the store to get some clarifications on maintenance and James walked me through exactly what I needed to do and got me set up so they ship the chemicals I need when I need them. Hopefully I wont need to buy another spa for a long time but the next one I buy wont be from anywhere...

Robert Cearnal

5/5 Stars

We had a great experience with everyone we dealt with in this Endless Swim Spa from purchase ,to delivery ,to install , to instruction and proper maintenance of a purchase this large. I would recommend the Coleman group to anyone thinking of adding either a Swim Spa or a regular Spa to their busy lives. We have no...

Amy

5/5 Stars

Bonnie

5/5 Stars

Very nice. Helpful. Friendly. Excellent...

S

5/5 Stars

Exceptionally friendly sales professionals, purchased my spa here and would recommend others also shop here!! You can tell these guys truly take pride in what their...

Merced

5/5 Stars

#1...

bird

5/5 Stars

After 11 years of owning a Hot Springs hot tub I'm so greatful to have met Eddie. Who knows his hot tubs, but more importantly he's a wonderful person. Thank You...

Horacio “BIGtacho”

5/5 Stars

Best place for Hot Tubs and other home yard...

Horacio n Lucilia Villegas

5/5 Stars

Sam

5/5 Stars

I had the most unbelievable positive experience with Coleman Bright Ideas. It is my third Hot Springs Spa purchase in the last 25 years from Coleman. When my latest purchase didn't meet my expectations, they replaced it. No arguing, no name calling, they just brought a new one out that worked to my satisfaction. The first one worked, it just did't work as good as I thought it should. Some companies may have said tough luck buddy. I can't tell you how wonderful they have been to work with through this process. Robert Aguilar is the kind of person every company needs to build customer loyalty. You can't go wrong with Coleman or Hot...

Judy

5/5 Stars

Bruce

4/5 Stars

Repaired my leaking hot tub. The repair took a little longer than I expected but they did an excellent job. It wasn't cheap but I realize it was also labor intensive. The gentlemen that transported the tub back and forth did an excellent...

donald

5/5 Stars

I have dealt with coleman since 2006 when i orginally had them build me a screen room and put a hot tub in it. Really enjoyed it. In march 0f 2017 we had hail damage to the roof of our house as well as the roof on the screen room. At about the same time the hot tub we had purchased in 2006 started giving us problems, I got the insurance to pay for a new roof for the screen room and at the same time I had them replace all the screens since some had holds in them and also bought a new hot tub at the same time. They did a real good job the first time and just as good a job the second time. We really enjoy our hot tub/spa and the screen room. I have called them numerous times over the years to come out and look at sometime or work on somethimg and good results every time. I am sure I will continue to call them for things spa related or screen room related for many more years. I highly recommend these...

Phillip

4/5 Stars

We had a stand alone screen room constructed and it is very enjoyable. Dave Byous, engineer and manager answered all questions and was quick to respond to any of my concerns. Alan did the actual construction and did an excellent job. The room was finished two weeks ago and we have used it evert day. I would highly recommend...

Candace

5/5 Stars

James was the best sales rep ever! great customer...

Kendra

5/5 Stars

James was awesome!! Always great knowledge about chemicals and the why's on things! We appreciate all his help. Still loving our...

Danielle

5/5 Stars

I am very satisfied with the time and knowledge that James Bryant spent with us. I am very excited to receive my new spa, so this review is solo based off of the professionalism I received. I shopped around and after looking at many many spas, coleman seemed to offer the best quality and prices than any other store we visited. Thanks again James for all your...

karen

5/5 Stars

Coleman's is a great place to do business. Jim Sellers is the...

Joe

5/5 Stars

We worked with James Bryant. He is the consummate salesman, and I don't mean the kind that pushes, is over friendly, or is untruthful. He is simply a straight-up guy who offers you options and is extremely knowledgeable about Coleman's product. We ordered the Hot Springs model for two people on James' suggestion and have not been disappointed. We went for the platinum package (which includes a Bose sound system) and did not look back. Installation was a bang and the electrician that Coleman uses, set it up specifically for our particular model, including modifying the panel to meet our power requirements. We did not have to add additional electric service to the panel. We have been using the spa now for over a year and enjoy it each time we step in to it. We use it for enjoyment and relaxation and when needed to soothe aching muscles. It requires little maintenance, but if I have a question about maintenance, or anything for that matter, I always call James, and he's Johnny on the spot with an answer. I would recommend Coleman to anyone. The best service - professional, informed and...

Aryn

5/5 Stars

Great...

Melodee

5/5 Stars

We thought we wanted a Jacuzzi brand spa... until we went to Colemans and met James Bryant. Buying the hot tub was a FUN experience and having the hot tub is magnificent. Even though it is 103 outside, James just told us to turn off the heat and dump some ice in it to bring the temp down. Very...

Fred

5/5 Stars

My name is Fred Clausen and I live in Irving, Texas. I have owned spas most of my adult life and enjoy the time spent relaxing in my backyard with family and friends. I purchased a new Hot Spring Spa (Relay Model) at the Texas State Fair this past October through Coleman (Bright Ideas For Your Home). The experience was wonderful from the very beginning to end! The salesman Jeff was very informative and not pushy. He skillfully answered all questions and did not pressure us to purchase. (Nice guy!) The crew that removed our old spa and installed the new Relay were prompt, courteous and did an excellent job in all facets. We have been enjoying our new Coleman Hot Spring Spa now for about 10 days and love it. I have called twice to the office with questions on water/chemical control and was given great instructions by Robert Aguilar. The spa is all that was advertised and more! I would highly recommend Coleman and the Hot Spring line of spas to family and...

Leo

5/5 Stars

We had our Hot Spring Grandee spa installed this morning. It looks great and we love it! Our experience in the showroom with James Bryant was very nice. James was able to answer all our questions and help us decide on a model that would be best suited for my wife and me. The delivery crew (Joe and 2 helpers) were fantastic! They did a fine job of setting up the spa and explaining how the spa works and how to best care for it. Matter of fact, they did such a fine job, we bought lunch for them. A word of caution, if you're planning on getting a hot tub/spa, get at LEAST two bids from an electrician. The electrician we used was a little pricey to hook up the spa to our outdoor electrical panel just 8 feet away. The electrician made 3 trips and spent a total of 122 minutes here along with 18 feet of wire and conduit that cost us $7.17 a minute for his service. Yes, that's per...

Mike

5/5 Stars

My Hot Springs hot tub had been running non stop for 5 years. One day the water was not heating. I called the Coleman service dept. Instead of just sending out a repairman, he asked if I had basic electrical knowledge and a voltmeter. He told me the suspect part to test and, yes, it was a bad circuit board. They had the board in stock but I couldn't get there to get it. The service tech said "Ill be in your area tomorrow, want me to just bring it to you?" Coleman went out of their way to save me diognostic charges then personally delievered the new part! This is above and beyond customer service. I then needed a new cover. They special ordered it at a very reasonable cost. It showed up sooner than expected. They installed it and took the old one away while I was on vacation! Also, both the new circuit board and cover were improved, meaning they dont rest on their laurels. Owning a Hot Springs Spa has been a great experience on all levels. There are Hot Springs Spas, then all...

Lewisville

5 / 5 Stars
310 E Round Grove Rd #150
Lewisville, TX 75067

(469) 312-6161


Hawley

5/5 Stars

We purchased our first hot tub from Joel at the Lewisville location. He is not only incredibly knowledgeable about product but also very patient with our many questions. We shopped several places before making our purchase and Joel made our decision easy - superior quality and superior customer service. We are truly enjoying our new hot...

Mark

5/5 Stars

We purchased our Hot Tub Spa from Ross at the Dallas store. He was very helpful educating us on which model would best fit our needs! Ross is very friendly and extremely knowledgeable about all the features and benefits. He went out of his way to help us with our selection and was still checking in with us afterwards. Ross had provided us with the best most outstanding customer service one could ask for. We really appreciate his due diligence and follow ups. Both the delivery team and electricians did a wonderful job in such a timely matter. We love our new Hot Tub Spa! Thank you...

Philip

4/5 Stars

Cover Needs Replacement After 3 Months 3 months later, loving my Jacuzzi 345, but not so much the cover. Keep in mind, the cover is not going to come from Jacuzzi. Normally they take a couple of years (5 or 6 years for a really good one) to get water-logged enough to need a new one. This one is already putting undue strain on the cover lift and in need of replacement. See if they can upgrade the cover for you when you buy. And no, I don’t shock and close ever, and I don’t keep the water too high, etc. I’m no newbie to...

Aaron and Rebecca

5/5 Stars

Joel and Jessica took wonderful care of us. They took inventory of what we were looking for and directed us to the perfect hot tub - J-365 and matching Covana cover/cabana. The tub was ready immediately and the only delays were due to our contractor needing to prep and build our cement slab. Thank you to Joel for your helpfulness and transparency - we would recommend this store to...

Craig

5/5 Stars

Purchased The J280 about 7 months ago. Service was quick and easy . Hot tub was delivered within a couple days just as advertised. I use it every day it’s wonderful. Joel was the salesman I worked with and I have recommended anyone looking for a hot tub to head...

Lori

5/5 Stars

Great experience here! Love our new hot...

sophie

5/5 Stars

The showroom experience was fabulous! Elizabeth did an amazing job with hospitality and friendliness. I also felt that Joel did an amazing job at recommending us our hot tub and truly looking at what’s best for the customer. Recommending to all friends and...

Philip

5/5 Stars

We bought the Jacuzzi 345 and so far love it. The purchase from beginning to delivery went so smoothly and easily! This is our second hot tub, so we knew what to look for in a seller, as well as features. Don’t be fooled by these “spa show” dealers. They were full of a lot of high pressure hype. Their tubs seemed okay, but included things like gate valves. The purpose of the gate valves is to allow replacement and repair of components without having to empty the tub (emptying the tub is NO BIG DEAL). The theory sounds good. However, guess what fails most often?? Those stupid gate valves! Jacuzzi doesn’t have them. That alone could have sold me. Another thing others do is advertise the BRAKE horsepower if their pump motors. This is far different than the actual running horsepower of these electric motors. Jacuzzi only gives the continuous running horsepower, which is actually useful for a water pump application. IF you were needing the full power of the motor to get the pump started, brake horsepower might be relevant (as it would be in the case of a winch motor, to pull your stuck jeep out of the mud). Brake horsepower is completely irrelevant for a water pump in a hot tub. It’s how they make their tubs seem superior on the surface, but it’s a total lie. Texas Hot Tub company gives you the truth and doesn’t attempt to fill you with lies and hype the way some others do. That’s why I was completely comfortable and happy with my purchase. They were helpful and honest. No surprises and no...

Adam

5/5 Stars

This is a wonderful store! Joel helped us to find what we were looking for in a Jacuzzi hot tub. The time delay getting our Jacuzzi hot tub was about what he had said. Our hot tub didn't come in when we expected it too. So Joel suggested a different Jacuzzi that was coming in and after looking at it in comparison it turned out to be a better hot tub than what we had originally ordered. I really appreciate Joel as a salesman. He took very good care of me and my wife and would recommend him to anyone looking for a Jacuzzis hot tub. I will always do business with Texas Hot...

Soy El

5/5 Stars

Well I’ve had my J475 for a little over 15 months today I picked up some chemicals from Joel in Lewisville , Always professional always courteous and has a lot of knowledge all all Jacuzzi , as we chatted for about 45 minutes. Couldn’t be happier with my purchase and the service provided by Mike country… he’s only been out three times for general repairs of the diverter valves, No other issues and hot tub cleaning filter system works excellent as I was able to replace the UV bulb it’s pretty easy. I love the connected app on my phone that allows me now to create schedules this will save you money in the long run and I’m very happy it is now an...

Frank

5/5 Stars

We purchased our Jacuzzi J-425 from Joel at this location, after he had helped ensure that it would just fit the space that we had available on our back porch. There were a few delays in receiving the tub, due to COVID-related supply and workforce issues, but Joel worked to keep us abreast of the situation. When the tub shipped, the crew set it up expertly on our back porch on Cedar Creek Lake, definitely a healthy distance from Lewisville. Subsequently, Joel has helped us with chemicals, the Smart Tub option (highly recommended), filters/lamps, questions, and advice. In the year we have had it, it has worked flawlessly, and we (and our neighbors and relatives) have enjoyed it immensely. Excellent company, product, and...

Lauren

0/5 Stars

I am blown away with my experience with Texas Hot Tub Company. From the moment I called, I knew I was in good hands. Joel went over a few different spa options until I made my decision. I never felt rushed or pressured into anything, which is so important. No one likes dealing with pushy salesmen. After picking what we thought would be the best fit, Joel went over wait and delivery times for the Spa. I followed up with him a few times to see what the status was and he answered quickly with updates. He was very candid and did not try to sugar coat the long wait periods, which I appreciated. My spa was delivered today by Art. He called me to let me know they were on their way and showed up within the delivery window I was told. Him and his partner were able to get the spa in my backyard and under the pergola pretty quickly! He even moved the spa 3 different times when I was trying to decide were I wanted it without making me feel like an inconvenience. After the spa was installed Joel even called me to walk me through what to do the first time I turned it on. If you are looking for a hot tub or spa, I highly reccommend you give these guys a...

Tera

5/5 Stars

We purchased our hot tub from Joel at this location. He is absolutely amazing! He’s not only super nice but he is extremely knowledgeable about the tubs. He went out of his way to help us with our selection and is still checking in with us afterwards. He has given the best most outstanding customer service. We really appreciate his due diligence and follow ups. He’s truly a gem and we love our new tub and Joel!!! Picture attached with cover on! More photos to...

god

5/5 Stars

Margaret

5/5 Stars

Got there late but fixed tub...

Joseph

5/5 Stars

Joul and the staff At lewisville are unbeatable!!! A+ experience. From knowledge to delivery. Kept informed thru the entire process!...

Adrienne

5/5 Stars

We experienced excellent service from Joel. We were looking for a hot tub and really didn't know where to start. Joel was patient, knowledgeable, and did a great job with walking us through all of the models and pricing. Joel is very professional and responsive to emails and calls. He did an excellent job of walking us through the chemicals and products needed to maintain our spa. So glad to have chosen Jacuzz and to have experienced such great customer service. Joel is...

Eric

5/5 Stars

I won't speak much about the product because those can be researched to the end of the internet. I will speak to Joel and Phillip (at the Grapevine location who referred us to the Lewisville/Jacuzzi location) for their service and responsiveness. Joel was very helpful answering my multiple, sometimes repeating questions, and quick to reply to my emails about setup, even after purchase. We set up an installation date the same day as purchase. I decided to leave this review after our filtration pump started gurgling for a week. I left a message to the Service Department after hours and it was promptly returned early the next morning... when the problem had already fixed itself. The guy on the other end of the phone explained what happened, (probably an air bubble in the pump) and since we had 5 years remaining on the warranty, to call him back if the problem resumed (it hasn't, been about 3ish weeks.) In conclusion, the product is the product, but I'd heartily recommend THTC because of their responsiveness and competency from initial sales to post delivery and...

bob

5/5 Stars

My wife and I can’t say enough about the great experience we had with Joel and Texas Hot Tubs. From our very first visit to his store to delivery and installation of our jacuzzi spa we were impressed by the team’s collective professionalism, friendliness, and expertise. If you’re in the market for a hot tub you owe it to yourself to see...

Dave

5/5 Stars

My Wife and I had a great experience with Texas Hot Tub and Joel Ching. We went in just to take a look at some options and Joel was really excellent at explaining the benefits and differences between the different models available. Once we decided to make the purchase (J-345), Joel has continued to be available throughout the process to answer the many rookie questions I've had to make this process as smooth as possible. I would highly recommend the Lewisville store and Joel if you are considering a spa purchase! We love...

Christopher

5/5 Stars

I had the best experience at the Lewisville location. I spoke with Joel Ching who was able to help me out and answered ALL my questions. That Joel sure knew his stuff! I ended up walking out with a bag of charcoal and some steak seasoning. I will definitely be coming back to speak with Joel when the wife and I are ready to pull the trigger on a...

Julian

5/5 Stars

If you are out shopping for a hot tub, you have come to the right place; Texas Hot Tub Company in Lewisville, Texas. Joel Ching the sales representative with excellent people skills; not pushy, but he will show you advantages regarding your desired attributes you want in a hot tub. My lady Bev and I went shopping at other known sources and stopped at Texas Hot Tubs of Lewisville. Delivery and installation was smooth, no scratches and good information about setting up the hot tub. The installers are some of the same people that provide help should you need it if something does not work properly. To this day, and it has been 8-months ago, I have not notice any change in the amount of electric I use. By the way, I had 220V system installed, I wanted my hot tub heater to turn on if needed while we enjoying the hot tub. With the insulation around the tub, on the bottom of the tub, and the great fold-away insulated top my water stays exactly as I have it set. Service is number one, those who respond when you have a need. This is one of the main reasons I purchase a Jacuzzi hot tub from Texas Hot Tub's in Lewisville, Texas. Have a great shopping day. Julian Jaeger June 5,...

D.

5/5 Stars

Texas Hot Tub Company - Lewisville has provided a level of service unmatched by any company I have ever experienced. During my initial visit, Joel Ching walked me through a variety options; keeping my budget in mind. In addition, he answered any and every question; being extremely patient. HIs patience allowed me to become very confident and excited about the purchase of my new hot tub. Being a first time owner, Joel continues to check on me to make sure I am getting the best out my investment. This level of customer service alone makes the purchase worth it. Thank you, Joel and Texas Hot Tub Company! Will do more business in the...

Melissa

5/5 Stars

We had a great experience at Texas Hot Tub Company Lewisville when purchasing a Jacuzzi hot tub recently. Customer service has been fantastic from start to finish. Our Sales Agent, Joel Chang, is top notch, extremely knowledgeable, and helped our family pick out the perfect hot tub size within our budget, and without any pressure. The installation team was great as well. They were thorough and professional. In an age when “Customer Service” is a marketing term, it’s great to deal with a company and a person that actually knows what Customer Service REALLY is. We are very happy and would highly recommend Texas Hot Tub Company - Lewisville !! Thank you again to Joel Chang and Texas Hot Tub Company...

C

5/5 Stars

Joel and Texas Hot Tub Company are “The Best!” I rarely write reviews and wanted to share with others that if you looking to buy a hot tub… look no further. Texas Hot Tub along with Joel Chiang and delivery team are top notch. Joel is honest, patient with a wealth of hot tub knowledge. Never once did I feel pressured. Instead he listened to my redundant questions as I tried to select the spa in our budget. Our tiny back yard feels like a five star resort and the Jacuzzi hot tub is AMAZING. The jets give best massage. I highly recommend Texas Hot Tub. Thank you Joel and...

Conal

5/5 Stars

One stop shop. After comparing many hot tub resellers online we visited the Texas Hot Tub Company, Lewisville location, in person and we are very happy with that decision. Joel Ching was our sales rep and the main guy at the Lewisville location. He was super friendly, never tried to upsell anything, always got back to me as soon as he was available, even after hours. He went above and beyond in every manner. He gave plenty tips and tricks from his own experience of owning a hot tub and from working at the Texas Hot Tub Company. We decided to go with the Jacuzzi brand (J385) after reviewing all other hot tubs sold by Texas Hot Tub Company because of the size, jets, warranties, functionality, parts, appearance, etc. The hot tub did come with external stairs and a lifting mechanism which makes taking on and off the top a breeze. You can literally do it with 1 hand. The top when upright even has three towel hooks to hang your towels on which is a cool feature I did not notice while in the store. The hot tub does only have 3 lighted cup holders but you can buy extra stands and tables that can be bolted to the side of the hot tub for more cup and plate space. I would suggest getting the exterior lights as an add-on as they create a nice ambience and come on each night at 8pm which adds to the backyard lighting and atmosphere. I would also suggest adding on the Smart Tub feature which gives you the ability to operate and monitor the hot tub via an app via cellular service. The first year is free and each following year is less than $40. Worth it though as the app keeps track of timers and alerts for you. You can also turn on the heater, jets, exterior and interior lights, etc. The one thing it does not allow is to overheat the hot tub, e.g. standard max temp is 104 degrees Fahrenheit, you can manually overheat it to 106 using the control panel. But you cannot do this on the app nor can you decrease the temp from 106 down using the app. You have to use the control panel to drop it to 104, then the app will let you decrease down from 104 again. All other functions will still work on the app though like the lights, jets, etc. To prepare for installation I just had to measure the slope of the concrete patio to make sure it was level enough and then verify the weight / load balance of like 5000lbs was going to be supported by the concrete. I did not want the concrete to break under the weight and cause me more issues and money. All those measurements were perfect so then I just took the fence apart and removed a gutter and the delivery guys came in and set it all up in under an hour. The did a great job. The delivery team can take apart fences and gutters and can even build a stand to level the hot tub but all that varies in cost starting from $50 and moving quickly into the hundreds of dollars. I kept the cost to a minimum by doing it all myself. Cleaning and maintenance is a breeze. For $200 I signed up for the quarterly chemicals to be shipped to me. The packets tell you exactly what to do and when, e.g, add chlorine after use, add a weekly packet to refresh the water. Every 3 months / quarter you’ll need to empty and refill the water. Not bad overall. I did buy test strips to get an idea of the ph, acidity, etc l. so I would suggest doing that as well just so you know if the water needs anything extra besides the chemicals that come in the $200 pack. The one negative is the electrician that was recommended was 3x the cost of other electricians so we decided to get an outside master electrician to do the work instead. Yes it is possible to find someone for under $1k so keep that in mind. I hope all of this helps. Would I do it again? 100% YES!! It has been amazing to have during these winter months and I do plan to use it as a cold tub in the summer. And of course our friends and family have enjoyed it as well. It really brought our backyard to life and now it feels like more of a...

RICK

5/5 Stars

Joel was awesome to deal with through the entire process. He has always been available to anwser any questions after the sale. Which is invaluable to a first time hot tub owner. I will recommend Joel to anyone wanting a great product backed up with outstanding service after the...

NC

5/5 Stars

We echo so many other reviewers about working with Joel at the Lewisville location. Joel is very knowledgeable and responsive to all our questions beginning at our first meeting all the way through the process that included overcoming HOA and City issues. If Joel was not there the day we went in, we may not have decided to purchase our hot tub that day. It's about making that relatable connection that helped us to feel very comfortable about making such a unique purchase. We absolutely love our new J385 and would recommend Joel and everyone we worked with at TX Hot Tubs to anyone interested in an amazing jacuzzi hot...

Lydia

5/5 Stars

Joel was extremely knowledgeable. He didn't pressure us to make a quick decision and the buying process was simple. The receptionist/assistant that works on the weekends was really nice and she was able to answer basic questions while Joel was helping other customers. He treats all customers with the same level of respect. There's a good reason why the store is popular and busy. The service is definitely worth the...

Plum Crazy

5/5 Stars

The experience at Texas Hot Tub Company was beyond exceptional from the moment i walked in i was sincerely welcomed by Mr. Joel , He made us feel welcomed and his knowledge regarding hot tubs was unmatched. (I know a Man with a Mustache of that caliber knows what he is talking about) My wife and I are thrilled with our new hot tub and really appreciate him following up with us a few months later to make sure everything is ok. I recommend Joel and Texas hot tube to anyone looking to do honest ,knowledgeable and quality business. As the old saying goes you get what you pay for and i am glad i got it...

David

5/5 Stars

Wynter

5/5 Stars

My husband and I wanted to get hot tub for our 9 year anniversary. I had checked some online sites like wayfair and overstock but I really wanted to be able to talk to someone in person before we made the decision to buy. We went to the Lewisville store and were lucky enough to get to work with Joel Chiang. Joel showed us the hot tub we were interested in and answered all of our questions. We left that day very happy that we decided to go to an actual store for this purchase. The delivery went very smoothly and the delivery guys were very friendly and helpful. We asked them several questions about setting up the hot tub and they were able to give us the guidance we needed. After they left and we starting filing up the hot tub we had some more questions so I texted Joel and he was able to walk me through what I needed to do. We tried out the hot tub last night and it was amazing! The customer service we received from Joel was beyond what we expected. You really don't get customer service like that anymore so we were pleasantly surprised. He really made the buying experience stress free and fun. We definitely appreciate all of his...

Sam

5/5 Stars

This was our first time getting a hot tub and we really didn't know much about hot tubs at all but Joel Chiang was amazing at answering all of our questions and guiding us through the process. He made this all seem very easy. We love our J245 and use it almost everyday and it is such an amazing fit for...

Chuck

5/5 Stars

Our experience with Joel at the Lewisville location was exceptional! He took time to educate us on our options and alternatives and was committed to helping us find the right spa. He asked excellent questions, shared his own ownership experience, and never put high pressure on us to buy...

kathey

5/5 Stars

Joel was excellent service and goes beyond expectations to answer and help...

thang

5/5 Stars

Recomend this with steak very tasty with an extra kick...

Jamie

5/5 Stars

We had a great experience in purchasing our hot tub from Joel at Tx Hot Tubs. He has been so generous to answer all of our questions . The service team that delivered our hot tub also did an excellent job. We are so glad we bought our Jacuzzi...

Mark

5/5 Stars

My wife and I looked for hot tubs for over 4 years. We knew we wanted a good one. So we took our time. The day we decided to purchase we went to 3 places . The moment we walked into Texas Hot Tub company , we knew we were in the right place. Joel our sale consultant was very knowledgeable and professional. I told him what I wanted . He listened and showed me the best tub for my wife’s and I needs. We were in and out of there in 30 minutes. The guys that deliver the tub was fantastic, friendly , fast, and respectful. On a scale of 1 to 10 . I rate the experience a 12 plus! My wife and I use the tub daily , and it’s everything we hope for when we started 4 years ago looking. I’d like to thank Joel and crew that deliver the...

Gina

5/5 Stars

Joel is an absolute great professional! Made it easy to purchase my first hot tub. Very knowledgeable and helpful. This is the only way to purchase a hot...

Grant

5/5 Stars

Dan

5/5 Stars

Joel C set up an appointment for us and thoroughly answered all our questions. We are just starting to look, but we feel well informed already on the various options with Jacuzzi, the benefits compared to competing brands, etc. It helped having such a wide range of models in the showroom to see and sit in to narrow down what is most important for...

Sharon

5/5 Stars

Joel is fantastic to work with. He made the process of purchasing so smooth. He answered all my many questions and continues to be my go to resource. Also, I've been able to swim in the endless swim spa and use the in store Jacuzzi as often as I felt necessary to feel comfortable. I always learn something when I'm speaking with Joel. Great company and...

Jeff

5/5 Stars

I’m a first time hot tub owner. I shopped several places in DFW area for one. Joel at Texas Hot Tub is hands down the most knowledgeable person I met when it comes to hot tubs and I talked to several. He has been there for me from start to finish and continues to be there after the purchase of our hot tub from him. The hot tub itself is top shelf. Everything about it is just as Joel said it would be. Amazing well built tub. Thanks again Joel for...

Chino

5/5 Stars

Joel is an amazing person! Also, he has a great selection of the Meat Church seasoning. Would 100% recommend every single one of...

Kristy

5/5 Stars

Joel took all the time we needed when shopping for our hot tub. He was very knowledgeable and helpful. If you’re in the market or just gathering info go see Joel and he will definitely help you...

Benton

5/5 Stars

I did a lot of on-line research before deciding to buy from Texas Hot Tub Company. What I learned is that service and reliable continued support is very important when purchasing a hot tub and that Jacuzzi brand is one of the top of the line names. Joel C. at Texas Hot Tub Company made the process very simple and easy. He is extremely knowledgeable and was always available throughout the entire process. He described all the features of each model. Joel guided me through the delivery and set-up process. He continued to check-in to ensure that things were going as planned pertaining to chemical balance (which is extremely easy) and installation. I could not have asked for better customer service throughout the entire process. I would recommend this company and especially contacting Joel to anyone considering a hot tub...

Laura

5/5 Stars

Joel is awesome and so were Tony and the delivery guys. Love our new...

Nancy

5/5 Stars

Joel at Texas Hot Tubs was wonderful to work with on the purchase of our new hot tub. He mad sure everything went well from delivery to set up. He even gave me his cell number so if I had any after hours questions. I could not ask for better customer...

Viviana

5/5 Stars

We went to the hot tub expo in Dallas Market Center, we met Chip as soon as we walked in. He was incredible and very knowledgeable of all products, he explained the differences very patiend to my parents about each hot tub. I really appreciated how Chip listened to my parents Josue and Ines Salazar about their needs, wants and concerns including everything we would need to do prior to delivery. We had a very good experience, so if you need to buy a hot tub ask for...

Wendy

5/5 Stars

We recently purchased a Jacuzzi from Joel at Texas Hot Tub Co. Joel was knowledgeable, professional and offered up excellent customer service! The installation went smoothly and the follow up has been excellent. We highly recommend seeing Joel if you're in the market for a hot...

Swagy

5/5 Stars

I have never owned a hot tub before and didn’t know what to expect when shopping for one. I did my research and shopped many brands and a number of stores in the area. When I walked into Texas Hot Tub it was different. Joel Ching educated me about the hot tubs and made sure I was buying the right hot tub for me and the space that allowed for it in my backyard. Joel was probably the easiest person to buy from. He wasn’t pushy, wasn’t demanding. We had a conversation between two adults and came to the conclusion that the Jacuzzi 445 with Smart Tub was what I needed for me and my family. I can’t sing enough praises about Joel and the process of buying from Texas Hot Tub. My Jacuzzi is perfect. If you are looking for a hot tub, do yourself a favor and skip everyone else and go straight to Texas Hot Tub and buy a Jacuzzi from Joel...

Larry

5/5 Stars

We looked at quite a bit on the show room floor and Joel Ching was most valuable in helping us to decide. While we pretty much decided on which tub I was still reluctant and fearful of me messing up the chemicals and having to drain the tub constantly. Joel convinced me with their system it would not be difficult...so we bought one. I'ts now 6 weeks later and I am most confident and good at keeping the water clear and enjoyable. Joel's positive attitude and pleasant (not pushy) personality made the difference. I highly recommend this store and it's knowledgeable employee...

Cyndie Gawain

5/5 Stars

I wanted a small hot tub and this is the only place I could find a quality small tub. I love mine. The people at the store are very knowledgeable and helpful. I am using their service that services the hot tub and now the water is always crystal...

Monica

5/5 Stars

Can’t say enough good things about Joel Ching and Texas Hot Tub. Easy to work with, very responsive and helpful! Just bought my 3rd hot tub and wish I had bought them ALL from Joel. Excellent service and friendly follow up. Thank you for such a quality...

Jason

5/5 Stars

We took the plunge and bought a hot tub. This was the first time for us and we needed a lot of support. These guys were great through the whole process. That was 4+ months ago and they are still very helpful with every question. I highly recommend Texas Hot Tub...

Adam

5/5 Stars

Joel at the Lewisville store made the whole buying experience a breeze knowledgeable and provided great benefits and features of the hot tub. I got the j435 which wasnt cheap but I love the quality and overall design. I use my hot tub almost every night. Im a happy Customer ! Thank...

Krystal

5/5 Stars

Horacio “BIGtacho”