Reviews

Grapevine

5 / 5 Stars
1419 TX-114 #400
Grapevine, TX 76051

(817) 481-4288


B

5/5 Stars

Phillip at Texas Hot Tub Co went above and beyond in helping us with our purchase!! Very knowledgeable about the product, excellent customer service and super friendly. I would recommend Phillip to anyone!! We will for sure be a return customer to this company!! Super happy with our purchase! Thank you!! Jolly...

Travis

5/5 Stars

Wonderful experience working with Joel from day 1. I had a unique situation: under construction with my home and wanted to put in a hot tub in the private courtyard outside the master bath. Joel help coordinate information needed for the engineer to design a recessed (vaulted) area for the hot tub to sit. Help was there prior to purchase, after purchase (before install), during the install process, and with my user error after...

Richard

5/5 Stars

My wife and I recently purchased a hot tub from Phillip McGough at the Texas Hot Tub Company. I'm writing to give props to Philip. He stayed in touch with us, let us know that it would help if we changed styles and brand. We love our "tub" and use it every night. We are very happy with the purchase! The install went great; the information provided to us was wonderful, and the four months of chemicals made the water just right. Highly recommend Philip and the Texas Hot Tub...

pat

5/5 Stars

Went to the store in Grapevine TX 3/29/2021 spoke with Phillip McGough, looking for 3 replacement filters for my older model Sovereign hot tub, although he did not have them in stock, he was extremely helpful and gave me answers to all my questions, he was very accommodating, very pleasant and I told him I would order...

Karen

5/5 Stars

We worked with Justin to purchase a hot tub for my husband who has post polio syndrome. Justin was very knowledgeable about our needs and his products. He showed us numerous tubs and found the perfect one for our needs. The Tristar is a two person hot tub that fits perfectly on the patio. We want to give a shout out to Xavier and Andy for delivering our tub and setting it up. We couldn’t have asked for nicer young men. Texas Hot Tub better hang on to them and Justin. Thank you Justin, Xavier, and Andy for providing us such a good experience in the purchase and set up of our hot...

Terri A

5/5 Stars

I’m so excited about the purchase of my new Highlife Grandee Hot Springs Spa. It’s perfect. So luxurious, I had the best experience with everyone from sales to purchase and installation. Very professional and exceptionally knowledgeable.Thanks Brett, Jim, Big Mike and Amy at corporate too... It’s not just a hot tub it’s a health...

Milton

5/5 Stars

This was the best buying experience with both James's in Arlington! They were both very knowledgeable and very honest and friendly. The bald James (didn't get his last name lol) was so very warm and friendly and gave us rubber ducks for each of the grandkids so cute! We are so looking forward to getting into our hot tub and we highly recommend anyone to purchase their hot tub from these guys! Sorry James, I had to give 5 stars! 4.5 just wouldn't have done it. I am being honest really! For this to be our first hot tub purchase you were gracious and sensitive to our budget. We really appreciate the...

Jeff

5/5 Stars

Overall we have really enjoyed our Jetsetter hot tub. However........we are now one week out of warranty. I spent an extra $1000 to have the speaker system built in the tub and last night I noticed it wasn't working. I went by the location in Grapevine and called the service department in Ft Worth. Since I am out of warranty I am out of luck. $155 just to come look at the tub and then what ever is wrong is on me. Maybe check other brands if you want in tub entertainment. Update. Coleman management read my review and agreed to repair my sound system. The woofer had gone bad and a new one was installed 10 days...

Will

5/5 Stars

Bret made the entire process for first time hot tub owners absolutely seamless! We did the research and are so happy with our Hot Springs Grande. The salt water system was easy to get up and going and Bret walked us through any questions that we had. We paid a portion cash and the rest the setup as finance and becoming a hot tub owner couldn't have been easier. We used their contractors for install and electric service as well and they were all kind and professional. We get in our tub every night now and it has been such a treat at the end of the...

Jeffrey

5/5 Stars

Wow, so easy! The whole experience was wonderful, from picking out a hot tub to setting it up. Bret was so helpful, answered all my questions and is there for any future...

Horacio

5/5 Stars

If you are tired of feeling the stress of the work week the aches and pains of lifes grind. Swing by Coleman in Grapevine and see Brett awesome nice man can awnser all your questions about his products say goodbye to the pain if you say hello to a...

BigTacho

5/5 Stars

If you are tired of feeling the stress of the work week the aches and pains of lifes grind. Swing by Coleman in Grapevine and see Brett awesome nice man can awnser all your questions about his products say goodbye to the pain if you say hello to a...

Rueben

5/5 Stars

Don't know...

Blaine

5/5 Stars

Patrick

5/5 Stars

Great customer service and Bret is very knowledgeable. Very happy with service, installation and willingness to answer questions! Highly recommend the Grapevine...

RC

5/5 Stars

Bret was a great help selecting the hot tub selection and walking us through the process of delivery. Hot tub delivered on time and we are enjoying it very...

RC

5/5 Stars

Bret was a great help selecting the hot tub selection and walking us through the process of delivery. Hot tub delivered on time and we are enjoying it very...

Kandice

5/5 Stars

Bret was a great help with the selection of our hot tub. The service was friendly, knowledgeable, quick. Very...

Larry

5/5 Stars

I am very happy with my Coleman hot tub. I have purchased three over the years and have always been happy with my purchases. My dad retired and wanted to know where he could get a hot tub. I told him that Hot Springs were the best. He purchased one and loved it. Anyone buying a hot tub should review all options and choose a Hot Springs from...

Toddthar

5/5 Stars

Great people Bret really knows his...

Kenneth

5/5 Stars

We went to Bret's store to talk about Hot tubs/Spas. He was very informative about how his spas worked, and the easy care of them. He showed us the various models of spas he had on display. We enjoyed speaking with Bret, and we said we would give him a call if we decided to purchase a spa. We decided on the Envoy spa, and we are so very glad that we did. It has been a huge joy for our family. We purchased the spa on 27 Sep 17, and had it installed on 22 Nov 17. Speaking with the Delivery Coordinator, Robert, he worked out having our spa delivered before Thanksgiving. That was very special. Bret informed us that the spa would be easy to use and take care of. He was telling the truth. Bret had introduced us to the Enhanced Spa Shock, and the Silk Balance Maintenance System. It is a wonderful and easy system to use on a weekly basis. I have come by to chat with Bret on several occasions, about the spa we purchased. Each time, he has been very informative and cordial. The Envoy model is very nice and stays hot continuously. We are very glad we purchased this spa. Thanks again Bret for making this purchase a very wonderful and special...

Judy

5/5 Stars

We started looking at hot tubs at the State fair and were disappointed in the quality. So we researched hot tubs and ended up at Coleman in Grapevine. Eddie Marquette answered all our questions and encouraged us to come back with our suits and try them. Which we did. We loved all the different jets. The Moto-Massage jets move up and down your back. The best ever. Eddie came to our house to scope out our location to make sure the hot tub we choose would work. Eddie promised to deliver and install the hot tub before Thanksgiving and went above and beyond to make sure that happened. After using this HotSprings Hot Tub for 3 weeks we couldn’t be more delighted. It is excellent quality and so easy to take care of. It is always hot and so clean with the Silk system. Talk to Eddie if you have questions about owning a hot tub. You won’t be...

Alan

5/5 Stars

I purchased my tub from the Fort Worth store about a year ago but I was in Grapevine and swung by that store because I had a question about cleaning my filters. I actually heard somewhere that filters need to be changed our every year, but after visiting with Brett understand the filters last a lot longer than a year. Bought some filter cleaner while there but still very impressed with this company. Consistent information with everyone I've dealt with. Feeling good about my spa purchase, so far no...

Jerry

5/5 Stars

We bought the 12 foot SwimSpa. Coleman was great with the installation. (We put it in our garage.) Love the spa. Swim everyday. Easy maintenance. Love...

John

5/5 Stars

I bought my HotSprings Jetsetter Spa in August, 2007. It has run continuously since that time without any issues. The only time it has ever been turned off was to drain and refill. Maintenance is simple and inexpensive, especially with the TR1-X Filters. I looked at many cheaper manufacturers but an glad I bought a HotSprings Spa. I would recomend them above all...

Jimmy

5/5 Stars

With the guys at the Grapevine store, you are in for a treat. It is actually fun to go in and talk to the guys about spas. And even run around trying them out! Bring your swimsuit and see for yourself. I started my spa search at Coleman. Went to Caldera, then to RecDirect in McKinney and came back to Coleman. I have owned a couple of other spas. They were always such a pain to maintain. Not the Aria with Silk system. Once a week chemicals and once a month filter cleaning. That easy. It is great being able to go out to my spa any time day or night and know that the water is hot and clean. Never a bad experience with this spa. I am pleasantly surprised at how easy and painless it is to own this...

Julia

5/5 Stars

I bought a hot tub in 2014 and enjoy it very much.Coleman employees were very helpful, they recommended the best spa for me, delivered very fast and offer post delivery service. I recommend this company to anyone in the market for a hot tub. Thank you very much to everybody at...

Dallas

4.9 / 5 Stars
15250 Dallas Parkway #300
Dallas, TX 75248

(214) 254-4070


Susan

5/5 Stars

Ross was very helpful. He made the entire experience easy and was easy to contact regarding purchase, anticipated delivery time, questions,…. Delivery on time during a difficult manufacturing...

Richard

0/5 Stars

My wife and I I looked around a long time for a hot tub. It was really important to us to get not only a good one but also get it from a company that had a good reputation. We decided on Texas Hot Tub company. The manager, Ross Underwood, at the location in North Dallas was very professional and informative and we decided after speaking with him and seeing what was available to order our hot tub. We have since received it and absolutely love it! I would strongly recommend Texas Hot Tub Company and if you're in the North Dallas area, to go see...

Laura

5/5 Stars

Bryn

5/5 Stars

Ross Underwood was a big help. He helped us get the best tub for us, and helped us manage the install...

Carlos

0/5 Stars

Amazing hot tub Ross is the best...

CHRISTINA

5/5 Stars

Texas Hot Tubs Company-Dallas is the best, Ross was very professional and knowledgeable, answered any questions we had, fast service and quality product! The customer service was...

Darryl

0/5 Stars

Awesome knowledge of products and...

N.

5/5 Stars

Texas Hot Tub company was a great choice for my family. Phillip and Eddy have been such a great help in answering all my questions and leading us through the care of our Hydrotherapy tub. We are so grateful for their service and attention to...

Nicholas

0/5 Stars

Came by today and met with Ross. He was very knowledgeable and extremely pleasant! I will be telling all my friends and family about this place and I’ll make sure they deal with Ross exclusively. Cheers...

Angry

5/5 Stars

What a great company. I purchased a Jacuzzi from Joel in their Lewisville location. Was an enjoyable process and the delivery team was awesome. Would recommend Texas Hot Tub to any of my...

Zorina Nyland Pitts

0/5 Stars

They were was easy to buy from. James was very informative because of what I wanted in a therapeutic hot tub. Thank...

Mr.

5/5 Stars

The customer service at Texas Hot Tub Company - Dallas is first rate. Phillip McGough is your man to answer all your questions with a no nonsense and informative presentation. My wife and I had no idea how the whole process of purchasing and installing a swim spa works and Phillip was able to explain everything so that we could comprehend our project better. I'll be honest, my wife and I visited other hot tub companies in the DFW area, but they came no where close to providing the informative and considerate assistance that we received with Phillip at Texas Hot Tub Company in...

Denise

5/5 Stars

I bought and had installed a 16x24 above-ground pool by Texas Hot Tub. So far, their expertise and advice has been very helpful. I would like to thank Philip McGough for his patience in answering all my questions. He is very knowledgeable about the products they sell! Thank you Texas Hot...

Denise

5/5 Stars

Vance

5/5 Stars

Really love the Tropic Seas spa I bought, takes little maintenance and it is really powerful. Phillip at the Dallas location was knowledgeable and great to work...

Matt

5/5 Stars

Phillip did a great job explaining everything. It was a great...

Rob

4/5 Stars

Wergens

5/5 Stars

I went to the Texas Hot Tub Company in Dallas to buy a Hot tub. I ‘ve met with a gentleman name Phillip M. He is the best employee I have ever dealt with in my whole life , I am almost 50 , it has been awhile for me. I know what great customer service is because I have been in the retail management for 30 years + , he is kind , passionate willing to go the extra mile to satisfy me as a customer, he treated me like I was his favorite Brother, they have the best prices for quality items, let us talk about the delivery, I was able to get my Hot tub delivered within 5 days , with this Covid-19 pandemic , that is unheard of. The delivery company team are so attentive and courteous, I was talking to the guy in charge of the delivery about family, what’s going on around the world like we were friends, the delivery guys that came in to deliver were so good , so friendly, they ensure that understood how to operate my Hot tub , they were professional and so careful, they kept their promise to be on time like they said they would. Best place to buy a hot tub , they are trustworthy, you can feel it when walk in the place by the way Phillip greets and acknowledge customers. I wholeheartedly recommend this place to...

kathleen

5/5 Stars

Phillip was a great salesman and I recommend you ask for him. He is knowledgeable and helpful! Great five star...

Cole

5/5 Stars

I had a great experience working with Texas Hot Tub Company. On the front end, Phillip was incredibly professional in helping get the transaction pushed through. There was a small hiccup after the delivery but I was impressed with Phillip's effort to see that it was addressed promptly. They even sent out their Senior Product Manager, Eddie, to my house to see what was going on and he was able to fix it on the spot. We've had our Jacuzzi for almost a month now and we've been in it every night. Can't say enough about the folks at Texas Hot Tub. Quality all the way...

Harold

4/5 Stars

We have a Jacuzzi brand hot tub, repaired under warranty. The staff was friendly and courteous. Pressure switches are one of the most common parts to replace in the hot tub repair business. We asked TX Hot Tub Company to please have one on the repair truck as we suspected it was needed. The pressure switch was out and they did not have it on their repair truck and did not keep the switch in stock. We called Jacuzzi to expedite the shipping of the part & then TX Hot Tubs service scheduler advised it would be TWO WEEKS before they could come back out to install the part. I was finally able to talk with Teddy (very helpful) who expedited our return service call to the next morning. Both techs who came out were knowledgeable & friendly. Our only complaint is that they don't keep common parts in stock, so they aren't likely to make repairs expeditiously. The entire process took about 10...

Susan

5/5 Stars

Good service is rare these days. In fact, I worked with others in your industry that didn't even bother to call me back. Phillip McGough provided excellent service. In fact, in my opinion, he's one of the best I've worked with. With my handicap and chronic pain, I am so delighted with my swm spa. It is already helping me to feel better. Thank you Phillip! PS - He deserves a...

Jerry

5/5 Stars

Phillip was very helpful and made the whole process easy. He went out of his way to be sure we were satisfied with...

Thornwell

5/5 Stars

Phillip was great to work with. Educated us well. Got a great deal on a J-500 series tub. Using it almost every...

Three

5/5 Stars

We recently purchased a Finnleo sauna (the Flex) from Texas Hot Tub (Coleman), working with Phillip at the North Dallas location. We greatly appreciated Phillip's responsiveness and helpfulness before and after our purchase. It felt like concierge service from end-to-end. Just a few days after installation, we have used the sauna several times and are VERY happy. Also, it looks terrific - we originally thought to get an outdoor traditional sauna but much easier to go with the indoor traditional...

James

5/5 Stars

Phillip was very helpful in answering my questions and introducing me to the benefits and features of swim...

Thomas

5/5 Stars

Great service and selection, Phillip took very good care of us and made the process so simple we recommend 100 %...

Joe

5/5 Stars

My wife and I was in the store a couple days ago to begin our search for a new spa. We have never owned a spa and asked many questions. Phillip took the time and answered all our questions. I found him to be extremely helpful and very knowledgeable. If your in market for a new spa, I would defiantly recommend you go see...

Don

5/5 Stars

Very pleased with the service we got from Phillip, they did a great job of surveying our tub site and then delivering it to our...

James

5/5 Stars

Philip was awesome and did everything he could to make sure we were happy with out purchase. Outstanding Customer...

Guthrie

5/5 Stars

Phillip was a pleasure to work with! Extremely knowledgeable, friendly, and was very quick to respond to me on a variety of questions I tossed his way. Far more helpful and much better experience than other stores we...

Fort Worth

4.9 / 5 Stars
4820 SE Loop 820
Fort Worth, TX 76140

(817) 572-0004


Hal

5/5 Stars

We love our new spa. The entire experience from the time we walked in the door all the way thru the installation was...

Jason

5/5 Stars

After looking at multiple models and brands and sellers, we jointly made the decision buy from Justin. Excellent service and overall excellent...

Scott

5/5 Stars

Fast and easy process. There was a lot of options, beautiful hot tubs. My sales associate , Justin Maddux was awesome, world class service. He even follows up with me to see how I love my new tub and if there is anything I need. Ill never use a different company again. THTC has me as a customer for...

G

5/5 Stars

Purchased Jetsetter model and it fit perfectly on our screened in porch. This model runs off 110v and works great. This is second Hot Springs hot tub we have owned and have been very pleased with product. Dealt with Justin at the store and he was very helpful and answered all questions we had. Excellent experience...

Alice

5/5 Stars

From the second I walked in the door at Texas Hot Tub FW, I experienced incredible customer service. Amber greeted me and then assisted me while I waited for James. Amber was extremely knowledgable and by the time James was available to meet with me I had decided on my jacuzzi. James assisted with the purchase providing candid feedback and stayed late to complete my transaction. Amy scheduled the deliver in a timeframe that we requested and the installation team delivered the giant tub what seemed effortlessly. Initially our hot tub would not operate after hooking up the electrical. After trying some tests over the phone, Tx Hot Tub sent out James. James worked with Eddie to trouble shoot the issue without success, working late into a Friday. The next day James discovered that our electrician installed the wrong breaker. Hearing our desperation to get our jacuzzi going, Eddie offered to come out SUNDAY morning to fix our electricians error! Once the breaker was correct, the jacuzzi turned on immediately. Our family has LOVED our hot tub and the team at Texas Hot Tub FW is incredible. I would never buy a hot tub from anywhere else after this...

KoKo

5/5 Stars

We had been looking for a hot tub for quite sometime and happen to stubble upon this place while driving. I'm grateful that we found this company. Our sales rep James was nothing but professional throughout this whole process. James knew ever product in the store and in the sales magazine. He sat down with us until we found the right hot tub for our family. He made sure the hot tub had the right color, size, and fit. James was able to let us know if it would for through our backyard and what we could do since it didn't. I can e-mail James with any question and his response has always been promptly. Thanks James you were awesome. Deliver guys were also exceptional. I would definitely buy another hot tub from these guys. I haven't seen good quality, knowledgeable customer service like this in a long...

Soy El

4/5 Stars

It has been almost 6 months since I had purchased my j 475, To be totally transparent there was a little hiccup in the beginning stages but customer service corrected the issue immediately and also took care of me due to an additional electrical charge. Extremely happy with the features of the Jacuzzi as it Has exceeded my expectations! I had a couple of service calls and very satisfied with Mike the technician who kept me in the loop on parts arrival and when he would be here to install them.He did a great job and even took the time to disassemble a diverter valve and clean it and re-grease it,checking with me several times to make sure it met my satisfaction ,which it did.My salesman Joel of Louisville was outstanding and spend a half a day with me going over all the features of various tubs I was extremely fortunate to get one within five weeks. Joel has a vast amount of knowledge on all the hot tubs and all the features ,he is very friendly and not your typical aggressive salesman....we texted back-and-forth for a few weeks,finally made a decision and the process was pretty straightforward. Also would like to mention Eddie and Emily in the Fort Worth branch , she was very helpful with getting me my chemicals and filters. I would have given it five stars but I probably needed to buy it five years ago instead of five months. THANKS for the support and look forward to many years of great service from TEXAS HOT TUB COMPANY. I made the right choice, only wish I did it 20 years ago. Soy el ...

Mike

5/5 Stars

I went all over the DFW (9 places in all) looking for hot tubs to find the best deal that: 1. Had a good selection and price range of hot tubs 2. Had competitive pricing 3. Had a good warranty program 4. Had an honest salesperson to help me out I found all of these at this place. They had tubs all the way from the $4K's and up. I found one for my budget and wanted to purchase it but the salesperson actually encouraged me to buy one that was a bit less because, for my needs he said the one I wanted wasn't ideal. It's not often a salesperson is that honest. He made less so he could fit my ideal needs. Also, I had a minor issue with my tub after it was installed. I called their service dept. and Alex, one of their maintenance tech guys was out there the next morning and fixed it with no fuss and no curveball charges (all was included in the warranty). I was really impressed with them as well. A great experience overall and now it's been 5 months and the tub is awesome. The salesperson's name was...

Nancy

5/5 Stars

What a pleasant surprise! Excellent customer service all around from Texas Hot Tub Co of Fort Worth. Our new hot tub had some “unique” issues with parts. Eddy, the service manager was more than polite and eager to diagnosis and repair our tub. He worked us into an already busy schedule to have the tech, Michael, come out within a couple days. Michael called the morning of our appointment, confirmed the window of time for his arrival and was there promptly. He was able to find the issue and repair it on the spot. Unfortunately, another issue came up almost immediately and again Eddy did all he could to get the issue resolved. He actually ended up coming by himself when he realized he was going to be in our area much sooner than Michael could get here. Quite the “unique” issue but he figured it out and ordered the part. Covid challenges have slowed all manufacturers down and made us wait much longer than normal and Eddy was good about keeping us in the loop about where we were in the replacement part line. Once part arrived Michael was scheduled the very next day, called and confirmed time, arrived promptly and took care of issue. We have enjoyed our wonderful hot tub ever since. Hope we never have to call them again but if we ever do have any issues with our tub I will not hesitate to contact Eddy at Texas Hot Tub Company in Ft. Worth and will have every confidence in Michael’s ability to resolve the issue quickly! Thanks again for the excellent customer service all...

Mark

5/5 Stars

Good place to get a nice hot tub and to resupply your chemicals as...

FingerSpills

5/5 Stars

Excellent Company. Bought FinnLeo traditional sauna. Sales person very nice and informative. Delivered on time and assembled. Good Quality...

No

5/5 Stars

Tech called first to give an arrival window and asked if there were any special site access things he should know before he gets onsite. Arrived on time and followed instructions for access perfect. Diagnosed problem quickly. Replaced faulty part quickly. Had us back up and running without issue. Good young man who was well trained. He was completely comfortable around my extra large dogs and was very sweet to them. Very glad he had parts on the truck where we weren't down for an extended amount of...

Richard

5/5 Stars

Ed

5/5 Stars

Justin was very patient and...

Jim

5/5 Stars

Very knowledgeable and great customer...

David

5/5 Stars

Best experience ever. If you're looking for Quality, Service, and Price you must visit the Texas Hot Tub Company off 820 in Ft Worth, TX. James Bryant and the rest of the team are simply outstanding! Easy, Fun, and Quick was our overall...

Randall

5/5 Stars

Shout out to Texas Hot Tubs after buying our new Hot Springs Jetsetter. James was very helpful answering questions. We now have our new Spa installed and setup. We're very impressed with Hot Springs quality and innovation. We replaced an older Caldera Hot that we really loved for 12 years but I really love the new Hot Springs after getting setup and actually using it. We were especially impressed with the Back Massage which I learned was a Hot Springs innovation. It feels as if someone is massaging your back, not just a water jet drilling into your...

Scott

5/5 Stars

Sam

5/5 Stars

Texas Hot Tub is the best hot tub store we visited. Justin easily walked us through the hot tubs on display and those we could order. He explained how they function and the easy maintenance requirements. We selected the Rio tub and it is great. The tub has helped us in getting relief from back and leg pain plus making it easier to sleep at night. One of the things I really appreciate is the ease of delivery and installation. the electrician showed up before the tub and had all the preliminary work done by the time the tub arrived. Within a couple of hours the tub was up and running. It has been almost three months since the install. Absolutely no...

T

5/5 Stars

Great Hot Tub with very competitive pricing. I highly recommend buying from...

Georgette

5/5 Stars

James was awesome! He answered all our questions and has provided excellent service since our installation! He made the whole buying process enjoyable. We just love our hot...

Karla

5/5 Stars

Catrena

4/5 Stars

Sale person Jason M. was really knowledgeable about the hot tubs. We purchased a tub and was able to reach the contractor the same day to get some addition work scheduled. Reason for a 4 star....this is day 1 haven't received the tub or had the addition work...

J

5/5 Stars

Mark

5/5 Stars

Great service and very personable. Answered all our...

Lee Ann

5/5 Stars

We used Coleman Spas' valet service every week to clean & maintain our hot tub and they did a fantastic job. Emily the service manager made sure our every request was immediately addressed and Michael M., our technician was prompt, professional, knowledgeable and very friendly. He always greets you with a smile and treated our home as if it was his own. Highly...

Sage

5/5 Stars

Great experience buying a spa today. James was friendly, knowledgeable and not pushy. This was our first stop, and didn't need another. James helped us pick the perfect Tropic Seas Spa for our needs. Can't wait for...

Alfred

5/5 Stars

Great outdoor stuff and great salesperson James...

josue

5/5 Stars

Eddie and Alex installed a new sauna for use today and did a great...

Samantha

5/5 Stars

Eddie was extremely...

Kevin

5/5 Stars

We had a fantastic overall experience with the team here as we worked on getting our HotSprings Grandee spa fixed. Alex was our technician and he was incredibly professional throughout. He recommended we re-fill our tub to ensure it didn't have a leak even though that meant he would have to come back (we were not charged). We ended up needing several visits to get everything diagnosed, replaced, tested, and fixed. Throughout the process, the team was very helpful provided a lot of information to us about what was happening. They even came in on the low end of the original price estimate which is a rarity in my experience. Can't say enough great things about Alex and the overall...

Brian

5/5 Stars

Ryan just performed a tune-up on my hot tub. He answered all my questions directly and provided great advice to keeping my hot tub in great shape. I thoroughly enjoyed conversing with him. The price for the tune-up was very fair for the work and the insight Ryan provided. Give that guy a...

Charles

5/5 Stars

Just had a great experience with Coleman Bright Ideas hot tub service today! Ryan the technician replaced a part for me today. He was very professional and personable! He had my hot tub back to 100% . Emily that does the scheduling, had him here as fast as she could! Both are as asset to the Coleman Bright Ideas store! Thank you...

JoAnn

5/5 Stars

Loved their selection of hot tubs and knowledgeable staff, multiple price ranges & sizes. As a female I thought I wanted one with a lounger, and they were the first ones to tell me, "you may want it but he's (my husband) is going to be the one using it as typically woman float out of them" said he went through the same thing with his wife. Makes sense. They delivered it, filled it & showed me how everything operated, how & when to load chemicals. Everyone was super friendly &...

Andrew

5/5 Stars

Can't say enough about James and team. Asked me questions about what was important to me in a spa and got me in under budget and exceeded my expectations. First time hot tub owner and you seriously need to stop looking around and doing research and just go buy one from...

Joan

5/5 Stars

Tara

5/5 Stars

My husband and I enjoyed meeting salesPROFESSIONAL James Bryant at the Ft. Worth location. He was thoroughly knowledgeable about everything hot tub! You don’t need to shop anywhere else. This shop has a terrific showroom and all the supplies and accessories you...

James

5/5 Stars

I have enjoyed their personal attention to my spas for several years now. Emily most recently has been doing a wonderful job making sure everything my spa requires is attended to expediently! I use their weekly valet service where they come to my home and maintain the chemical levels while making sure the spa is cleaned and kept in good repair. Emily has consistently gone above and beyond thank you for...

Dan

5/5 Stars

Have owned a hot tub I bought from Coleman some 7-8 years ago. Have always had great service and results from them! However, a couple of weeks ago my hot tub would not stop tripping breaker so I called for service to figure things out and also asked them to do a Tune Up while they were there. I could not be there during the service but the tech called and said he replaced the circulation pump and also did the Tune Up. However, when I went out a day or so later to check it out I realized the Tune Up had NOT really been done or at least not very well so that you could tell. I sent a message to service and wow they got right on it and Amie called me immediately and apologized and sent someone to do or re-do the Tune Up last Saturday! Wow Kevin started apologizing profusely and assured me this was not their way and he was there to fix it and do the job right! He did a super amazing job and definitely won me back as a loyal customer for Coleman! Thanks very much Amie &...

Steve

5/5 Stars

I want to thank Robert Aguilar for all of his incredible patience and support with a hot tub my brother had purchased just prior to his unfortunate passing. Robert and his team literally stored the hot tub for three years prior to us finally having it delivered to a completely different city. Robert and his team were gracious and generous with their time and support while we tried to figure out what to do with the Hot Tub. Once we decided to take delivery, they were so helpful in coordinating the delivery and continue to be helpful today with my many questions around electrical connections, sub-panel locations, wiring etc. Many others would have given up on us long ago and I just want to thank Robert again for all of his help and...

Milton

5/5 Stars

This was the best buying experience with both James's in Arlington! They were both very knowledgeable and very honest and friendly. The bald James (didn't get his last name lol) was so very warm and friendly and gave us rubber ducks for each of the grandkids so cute! We are so looking forward to getting into our hot tub and we highly recommend anyone to purchase their hot tub from these guys! Sorry James, I had to give 5 stars! 4.5 just wouldn't have done it. I am being honest really! For this to be our first hot tub purchase you were gracious and sensitive to our budget. We really appreciate the...

Walter

5/5 Stars

James

5/5 Stars

John

5/5 Stars

Allan

5/5 Stars

Annie

5/5 Stars

We love our hot tub. Great service all the way from sales to...

Les

5/5 Stars

I'll be as brief as possible. We built our new home just over a year ago. We had debated building a pool but decided to go with a hot tub. May 19, 2018 we purchased a top of the line Hot Springs Grande NXT Spa, Ace salt water system, and the Coolzone. It was the Coolzone that convinced us to go the spa route vs the cost of a pool. BEEF #1 The salesman told us that there was a defect in the Ace salt water system in that if the temperature is below 95F it stops working. We were assured that Watkins was diligently working on a solution. So far, still kaput. It's been over a year now and I'm fairly certain that a fix isn't coming to me. My point is that if you buy a Coolzone and use the Ace Salt water system you'll be using chlorine instead. Perhaps they've fixed it on new machines but last time I asked the Sales guy said they had not. BEEF #2 July 17, 2019 the Coolzone stopped cooling. I called Coleman Bright Ideas in Fort Worth and the service manager said it would be a week before anyone could come out. A week later two technicians showed up, did some trouble shooting, and declared that "their side" of the system was working fine. They said that I would have to find someone to work on the AC side this. I asked, "no turnkey on this?" and they said no. "We're not licensed to work on ac systems." The service manager finally gave me the name of someone they currently use to install the AC side of the Coolzones. I thought I had an appointment with him the morning of July 29th. That morning I received a text from him saying that he couldn't make it and didn't know when he'd be able to make it if ever. Can you believe it? I contacted the Service manager again at Colemans looking for some support. Once again they politely informed me that I was on my own and to go asking AC repair companies if they worked on mini split units. I actually found a solid company that did and their technician came out and quickly discerned that there wasn't much if any refrigerant in the system. Subsequent troubleshooting revealed a fitting that had a bad braise. This fitting was actually inside the spa connecting into the Coolzone heat exchanger. I sent this information to the GM and Service manager at Colemans looking for some financial relief. The cost of the AC service visit, diagnosis, repair, pressure testing, evacuation, and refrigerant recharge was $670.00. I'm not happy that I had to bear the full burden of this repair over a defective part that was installed inside the SPA from the very beginning. The response got was, "it's out of warranty you can call Watkins if you want to, here's their number". Once again no support really, you're on your own. We really like the SPA it's our second HotSprings spa and the Coolzone is very nice in the Texas heat. If you go this route just be prepared to deal with the AC side of things yourself. I don't know if any of the other SPA stores that offer the Coolzone behaves this way with support but BUYER BEWARE and purchase understanding how things may go. 8/13/2019 I had a long discussion with James Bryant yesterday. I was able to voice my concerns and suggestions for better outcomes. James did reach out to Watkins rep and they offered some concessions that satisfied me. I walked away thinking that they were going to seriously look at securing support for the CoolZones. Not in-house support but an active list of HVAC providers that will and do work on them. In closing the spa and coolzone are the bomb and you can't find a better product pair. The CZ simply turns the hot tub into a year round pleasure. Thanks to James and Hotsprings (Watkins). I am amending my rating on this to 5 stars. It was never about the fact that it broke. All things eventually break. It was about the path to resolution that disturbed...

Darlene

5/5 Stars

The store was a very nicely show cased and the employees was very polite and...

Murtaza

5/5 Stars

Judy

4/5 Stars

Coleman's has a good supply of hot tubs and items to maintain them.All good products for hot tubs are a little more expensive than Wal-Mart but better...

Edward

5/5 Stars

My wife and I were provided excellent customer service. The professionalism and willingness to make sure we were happy with our purchase of the hot tub we picked out made the entire experience very easy and seamless. James Bryant answered all of our questions and did a fantastic overall job in accomodating us. I highly recommend Coleman in every...

Justin

5/5 Stars

Best Place To Buy a Spa And Spa...

louis

5/5 Stars

Bret at the grapevine location has been a great help, he has a wealth of knowledge dealing with hot tubs.He has been very supportive form day one. We appreciate...

Scott

5/5 Stars

jason

5/5 Stars

Great repair...

Rachel

5/5 Stars

The service here was fantastic - James is a pleasure to work with. Definitely stop by here for your next pool/spa purchase - you won't regret...

Charlie

5/5 Stars

Philllip McGough was attentive to our concerns and willing to give us a good deal on a Beam hot tub. Everything went smoothly after the purchase and we are enjoying our...

Dean

5/5 Stars

Phillip McGrough at Coleman Spas did a great job in helping us choose a spa. It works great and it feels so...

Angie

5/5 Stars

Highly Recommended! We had never purchased a hot tub before and were pulling our hair out trying to understand the ins and outs of all the models and the difference in pricing .... until we met James Bryant at Coleman Spas. James immediately began helping us via the internet after hours and once we went to his showroom, he and his staff patiently guided us through the entire process. We felt like we had made new friends and are so happy to know we are in great hands with Coleman...

Michael

5/5 Stars

The entire Coleman Team deserves a huge "shout out" - from Sales (James) to Delivery (Mike & team) to Service (Rich and Robert) and most importantly the office team - Amber & Aime - simply outstanding customer support and service after the sale. Everyone at Coleman is so responsive and genuinely interested in making sure the customer is completely satisfied! We love our Spa and we are considering buying another one soon - Coleman is the Best and only Spa organization we will do business with for our Spa needs. Hats off to the entire Coleman team - Great Job,...

Michael

5/5 Stars

We received our hot tub (Rhythm) about 1 month ago. We are exceptionally pleased with the purchase and highly recommend Coleman. James Bryant was very helpful with our questions and after the sale support. Our Electrician was unable to make everything work properly and James actually helped him from home on a Saturday night and he got it working that following day. If you are in the market for a hot tub, you cannot go wrong with Coleman and Hot...

Brian

5/5 Stars

Great customer service and knowledgeable staff that is willing to assist w/...

Greg

5/5 Stars

Purchased HotSpring spa from James a little over 4 years ago...got a great deal then and continue to return for supplies and advice. I have and will continue to recommended to...

Chris

5/5 Stars

Great experience purchasing my spa with Coleman Backyards. Being my first spa purchase, I had zero background on the subject. Worked with James Bryant and he was extremely knowledgeable and very patient with all my questions. Love the spa (Hot Spring Flash) that he recommended to fit my family's needs. They have earned my business and will definitely return for future purchases. Want to give a special recognition to the electrician (Tony) that they referred me to. He did a wonderful job and his pricing was very...

Michael

5/5 Stars

Seriously the ONLY place to buy a hot tub! We went to several other places and no one was as knowledgable or as inviting as Coleman and especially James at the Ft. Worth store. When our spa was delivered, the delivery crew called me when they got close (my request) so I knew when to leave work, and then they showed up ON TIME! (Shout out to Mike!) They asked questions about how I wanted it set up and then before they left, walked me through starting it up and doing the chemicals, which was fantastic since I have never owned a spa before. The next day I called the store to get some clarifications on maintenance and James walked me through exactly what I needed to do and got me set up so they ship the chemicals I need when I need them. Hopefully I wont need to buy another spa for a long time but the next one I buy wont be from anywhere...

Robert

5/5 Stars

We had a great experience with everyone we dealt with in this Endless Swim Spa from purchase ,to delivery ,to install , to instruction and proper maintenance of a purchase this large. I would recommend the Coleman group to anyone thinking of adding either a Swim Spa or a regular Spa to their busy lives. We have no...

Amy

5/5 Stars

Bonnie

5/5 Stars

Very nice. Helpful. Friendly. Excellent...

S

5/5 Stars

Exceptionally friendly sales professionals, purchased my spa here and would recommend others also shop here!! You can tell these guys truly take pride in what their...

Merced

5/5 Stars

#1...

bird

5/5 Stars

After 11 years of owning a Hot Springs hot tub I'm so greatful to have met Eddie. Who knows his hot tubs, but more importantly he's a wonderful person. Thank You...

Horacio

5/5 Stars

Best place for Hot Tubs and other home yard...

Horacio n Lucilia Villegas

5/5 Stars

Sam

5/5 Stars

I had the most unbelievable positive experience with Coleman Bright Ideas. It is my third Hot Springs Spa purchase in the last 25 years from Coleman. When my latest purchase didn't meet my expectations, they replaced it. No arguing, no name calling, they just brought a new one out that worked to my satisfaction. The first one worked, it just did't work as good as I thought it should. Some companies may have said tough luck buddy. I can't tell you how wonderful they have been to work with through this process. Robert Aguilar is the kind of person every company needs to build customer loyalty. You can't go wrong with Coleman or Hot...

Judy

5/5 Stars

Bruce

4/5 Stars

Repaired my leaking hot tub. The repair took a little longer than I expected but they did an excellent job. It wasn't cheap but I realize it was also labor intensive. The gentlemen that transported the tub back and forth did an excellent...

donald

5/5 Stars

I have dealt with coleman since 2006 when i orginally had them build me a screen room and put a hot tub in it. Really enjoyed it. In march 0f 2017 we had hail damage to the roof of our house as well as the roof on the screen room. At about the same time the hot tub we had purchased in 2006 started giving us problems, I got the insurance to pay for a new roof for the screen room and at the same time I had them replace all the screens since some had holds in them and also bought a new hot tub at the same time. They did a real good job the first time and just as good a job the second time. We really enjoy our hot tub/spa and the screen room. I have called them numerous times over the years to come out and look at sometime or work on somethimg and good results every time. I am sure I will continue to call them for things spa related or screen room related for many more years. I highly recommend these...

Phillip

4/5 Stars

We had a stand alone screen room constructed and it is very enjoyable. Dave Byous, engineer and manager answered all questions and was quick to respond to any of my concerns. Alan did the actual construction and did an excellent job. The room was finished two weeks ago and we have used it evert day. I would highly recommend...

Candace

5/5 Stars

James was the best sales rep ever! great customer...

Kendra

5/5 Stars

James was awesome!! Always great knowledge about chemicals and the why's on things! We appreciate all his help. Still loving our...

Danielle

5/5 Stars

I am very satisfied with the time and knowledge that James Bryant spent with us. I am very excited to receive my new spa, so this review is solo based off of the professionalism I received. I shopped around and after looking at many many spas, coleman seemed to offer the best quality and prices than any other store we visited. Thanks again James for all your...

karen

5/5 Stars

Coleman's is a great place to do business. Jim Sellers is the...

Joe

5/5 Stars

We worked with James Bryant. He is the consummate salesman, and I don't mean the kind that pushes, is over friendly, or is untruthful. He is simply a straight-up guy who offers you options and is extremely knowledgeable about Coleman's product. We ordered the Hot Springs model for two people on James' suggestion and have not been disappointed. We went for the platinum package (which includes a Bose sound system) and did not look back. Installation was a bang and the electrician that Coleman uses, set it up specifically for our particular model, including modifying the panel to meet our power requirements. We did not have to add additional electric service to the panel. We have been using the spa now for over a year and enjoy it each time we step in to it. We use it for enjoyment and relaxation and when needed to soothe aching muscles. It requires little maintenance, but if I have a question about maintenance, or anything for that matter, I always call James, and he's Johnny on the spot with an answer. I would recommend Coleman to anyone. The best service - professional, informed and...

Aryn

5/5 Stars

Great...

Melodee

5/5 Stars

We thought we wanted a Jacuzzi brand spa... until we went to Colemans and met James Bryant. Buying the hot tub was a FUN experience and having the hot tub is magnificent. Even though it is 103 outside, James just told us to turn off the heat and dump some ice in it to bring the temp down. Very...

Fred

5/5 Stars

My name is Fred Clausen and I live in Irving, Texas. I have owned spas most of my adult life and enjoy the time spent relaxing in my backyard with family and friends. I purchased a new Hot Spring Spa (Relay Model) at the Texas State Fair this past October through Coleman (Bright Ideas For Your Home). The experience was wonderful from the very beginning to end! The salesman Jeff was very informative and not pushy. He skillfully answered all questions and did not pressure us to purchase. (Nice guy!) The crew that removed our old spa and installed the new Relay were prompt, courteous and did an excellent job in all facets. We have been enjoying our new Coleman Hot Spring Spa now for about 10 days and love it. I have called twice to the office with questions on water/chemical control and was given great instructions by Robert Aguilar. The spa is all that was advertised and more! I would highly recommend Coleman and the Hot Spring line of spas to family and...

Leo

5/5 Stars

We had our Hot Spring Grandee spa installed this morning. It looks great and we love it! Our experience in the showroom with James Bryant was very nice. James was able to answer all our questions and help us decide on a model that would be best suited for my wife and me. The delivery crew (Joe and 2 helpers) were fantastic! They did a fine job of setting up the spa and explaining how the spa works and how to best care for it. Matter of fact, they did such a fine job, we bought lunch for them. A word of caution, if you're planning on getting a hot tub/spa, get at LEAST two bids from an electrician. The electrician we used was a little pricey to hook up the spa to our outdoor electrical panel just 8 feet away. The electrician made 3 trips and spent a total of 122 minutes here along with 18 feet of wire and conduit that cost us $7.17 a minute for his service. Yes, that's per...

Mike

5/5 Stars

My Hot Springs hot tub had been running non stop for 5 years. One day the water was not heating. I called the Coleman service dept. Instead of just sending out a repairman, he asked if I had basic electrical knowledge and a voltmeter. He told me the suspect part to test and, yes, it was a bad circuit board. They had the board in stock but I couldn't get there to get it. The service tech said "Ill be in your area tomorrow, want me to just bring it to you?" Coleman went out of their way to save me diognostic charges then personally delievered the new part! This is above and beyond customer service. I then needed a new cover. They special ordered it at a very reasonable cost. It showed up sooner than expected. They installed it and took the old one away while I was on vacation! Also, both the new circuit board and cover were improved, meaning they dont rest on their laurels. Owning a Hot Springs Spa has been a great experience on all levels. There are Hot Springs Spas, then all...

Lewisville

5 / 5 Stars
310 E Round Grove Rd #150
Lewisville, TX 75067

(469) 312-6161


Julian

5/5 Stars

If you are out shopping for a hot tub, you have come to the right place; Texas Hot Tub Company in Lewisville, Texas. Joel Ching the sales representative with excellent people skills; not pushy, but he will show you advantages regarding your desired attributes you want in a hot tub. My lady Bev and I went shopping at other known sources and stopped at Texas Hot Tubs of Lewisville. Delivery and installation was smooth, no scratches and good information about setting up the hot tub. The installers are some of the same people that provide help should you need it if something does not work properly. To this day, and it has been 8-months ago, I have not notice any change in the amount of electric I use. By the way, I had 220V system installed, I wanted my hot tub heater to turn on if needed while we enjoying the hot tub. With the insulation around the tub, on the bottom of the tub, and the great fold-away insulated top my water stays exactly as I have it set. Service is number one, those who respond when you have a need. This is one of the main reasons I purchase a Jacuzzi hot tub from Texas Hot Tub's in Lewisville, Texas. Have a great shopping day. Julian Jaeger June 5,...

D.

5/5 Stars

Texas Hot Tub Company - Lewisville has provided a level of service unmatched by any company I have ever experienced. During my initial visit, Joel Ching walked me through a variety options; keeping my budget in mind. In addition, he answered any and every question; being extremely patient. HIs patience allowed me to become very confident and excited about the purchase of my new hot tub. Being a first time owner, Joel continues to check on me to make sure I am getting the best out my investment. This level of customer service alone makes the purchase worth it. Thank you, Joel and Texas Hot Tub Company! Will do more business in the...

Melissa

5/5 Stars

We had a great experience at Texas Hot Tub Company Lewisville when purchasing a Jacuzzi hot tub recently. Customer service has been fantastic from start to finish. Our Sales Agent, Joel Chang, is top notch, extremely knowledgeable, and helped our family pick out the perfect hot tub size within our budget, and without any pressure. The installation team was great as well. They were thorough and professional. In an age when “Customer Service” is a marketing term, it’s great to deal with a company and a person that actually knows what Customer Service REALLY is. We are very happy and would highly recommend Texas Hot Tub Company - Lewisville !! Thank you again to Joel Chang and Texas Hot Tub Company...

C

5/5 Stars

Joel and Texas Hot Tub Company are “The Best!” I rarely write reviews and wanted to share with others that if you looking to buy a hot tub… look no further. Texas Hot Tub along with Joel Chiang and delivery team are top notch. Joel is honest, patient with a wealth of hot tub knowledge. Never once did I feel pressured. Instead he listened to my redundant questions as I tried to select the spa in our budget. Our tiny back yard feels like a five star resort and the Jacuzzi hot tub is AMAZING. The jets give best massage. I highly recommend Texas Hot Tub. Thank you Joel and...

Neil

5/5 Stars

One stop shop. After comparing many hot tub resellers online we visited the Texas Hot Tub Company, Lewisville location, in person and we are very happy with that decision. Joel Ching was our sales rep and the main guy at the Lewisville location. He was super friendly, never tried to upsell anything, always got back to me as soon as he was available, even after hours. He went above and beyond in every manner. He gave plenty tips and tricks from his own experience of owning a hot tub and from working at the Texas Hot Tub Company. We decided to go with the Jacuzzi brand (J385) after reviewing all other hot tubs sold by Texas Hot Tub Company because of the size, jets, warranties, functionality, parts, appearance, etc. The hot tub did come with external stairs and a lifting mechanism which makes taking on and off the top a breeze. You can literally do it with 1 hand. The top when upright even has three towel hooks to hang your towels on which is a cool feature I did not notice while in the store. The hot tub does only have 3 lighted cup holders but you can buy extra stands and tables that can be bolted to the side of the hot tub for more cup and plate space. I would suggest getting the exterior lights as an add-on as they create a nice ambience and come on each night at 8pm which adds to the backyard lighting and atmosphere. I would also suggest adding on the Smart Tub feature which gives you the ability to operate and monitor the hot tub via an app via cellular service. The first year is free and each following year is less than $40. Worth it though as the app keeps track of timers and alerts for you. You can also turn on the heater, jets, exterior and interior lights, etc. The one thing it does not allow is to overheat the hot tub, e.g. standard max temp is 104 degrees Fahrenheit, you can manually overheat it to 106 using the control panel. But you cannot do this on the app nor can you decrease the temp from 106 down using the app. You have to use the control panel to drop it to 104, then the app will let you decrease down from 104 again. All other functions will still work on the app though like the lights, jets, etc. To prepare for installation I just had to measure the slope of the concrete patio to make sure it was level enough and then verify the weight / load balance of like 5000lbs was going to be supported by the concrete. I did not want the concrete to break under the weight and cause me more issues and money. All those measurements were perfect so then I just took the fence apart and removed a gutter and the delivery guys came in and set it all up in under an hour. The did a great job. The delivery team can take apart fences and gutters and can even build a stand to level the hot tub but all that varies in cost starting from $50 and moving quickly into the hundreds of dollars. I kept the cost to a minimum by doing it all myself. Cleaning and maintenance is a breeze. For $200 I signed up for the quarterly chemicals to be shipped to me. The packets tell you exactly what to do and when, e.g, add chlorine after use, add a weekly packet to refresh the water. Every 3 months / quarter you’ll need to empty and refill the water. Not bad overall. I did buy test strips to get an idea of the ph, acidity, etc l. so I would suggest doing that as well just so you know if the water needs anything extra besides the chemicals that come in the $200 pack. The one negative is the electrician that was recommended was 3x the cost of other electricians so we decided to get an outside master electrician to do the work instead. Yes it is possible to find someone for under $1k so keep that in mind. I hope all of this helps. Would I do it again? 100% YES!! It has been amazing to have during these winter months and I do plan to use it as a cold tub in the summer. And of course our friends and family have enjoyed it as well. It really brought our backyard to life and now it feels like more of a...

RICK

5/5 Stars

Joel was awesome to deal with through the entire process. He has always been available to anwser any questions after the sale. Which is invaluable to a first time hot tub owner. I will recommend Joel to anyone wanting a great product backed up with outstanding service after the...

NC

5/5 Stars

We echo so many other reviewers about working with Joel at the Lewisville location. Joel is very knowledgeable and responsive to all our questions beginning at our first meeting all the way through the process that included overcoming HOA and City issues. If Joel was not there the day we went in, we may not have decided to purchase our hot tub that day. It's about making that relatable connection that helped us to feel very comfortable about making such a unique purchase. We absolutely love our new J385 and would recommend Joel and everyone we worked with at TX Hot Tubs to anyone interested in an amazing jacuzzi hot...

Lydia

5/5 Stars

Joel was extremely knowledgeable. He didn't pressure us to make a quick decision and the buying process was simple. The receptionist/assistant that works on the weekends was really nice and she was able to answer basic questions while Joel was helping other customers. He treats all customers with the same level of respect. There's a good reason why the store is popular and busy. The service is definitely worth the...

Plum Crazy

5/5 Stars

The experience at Texas Hot Tub Company was beyond exceptional from the moment i walked in i was sincerely welcomed by Mr. Joel , He made us feel welcomed and his knowledge regarding hot tubs was unmatched. (I know a Man with a Mustache of that caliber knows what he is talking about) My wife and I are thrilled with our new hot tub and really appreciate him following up with us a few months later to make sure everything is ok. I recommend Joel and Texas hot tube to anyone looking to do honest ,knowledgeable and quality business. As the old saying goes you get what you pay for and i am glad i got it...

David

5/5 Stars

Wynter

5/5 Stars

My husband and I wanted to get hot tub for our 9 year anniversary. I had checked some online sites like wayfair and overstock but I really wanted to be able to talk to someone in person before we made the decision to buy. We went to the Lewisville store and were lucky enough to get to work with Joel Chiang. Joel showed us the hot tub we were interested in and answered all of our questions. We left that day very happy that we decided to go to an actual store for this purchase. The delivery went very smoothly and the delivery guys were very friendly and helpful. We asked them several questions about setting up the hot tub and they were able to give us the guidance we needed. After they left and we starting filing up the hot tub we had some more questions so I texted Joel and he was able to walk me through what I needed to do. We tried out the hot tub last night and it was amazing! The customer service we received from Joel was beyond what we expected. You really don't get customer service like that anymore so we were pleasantly surprised. He really made the buying experience stress free and fun. We definitely appreciate all of his...

Wynter

5/5 Stars

My husband and I wanted to get hot tub for our 9 year anniversary. I had checked some online sites like wayfair and overstock but I really wanted to be able to talk to someone in person before we made the decision to buy. We went to the Lewisville store and were lucky enough to get to work with Joel Chiang. Joel showed us the hot tub we were interested in and answered all of our questions. We left that day very happy that we decided to go to an actual store for this purchase. The delivery went very smoothly and the delivery guys were very friendly and helpful. We asked them several questions about setting up the hot tub and they were able to give us the guidance we needed. After they left and we starting filing up the hot tub we had some more questions so I texted Joel and he was able to walk me through what I needed to do. We tried out the hot tub last night and it was amazing! The customer service we received from Joel was beyond what we expected. You really don't get customer service like that anymore so we were pleasantly surprised. He really made the buying experience stress free and fun. We definitely appreciate all of his...

Sam

5/5 Stars

This was our first time getting a hot tub and we really didn't know much about hot tubs at all but Joel Chiang was amazing at answering all of our questions and guiding us through the process. He made this all seem very easy. We love our J245 and use it almost everyday and it is such an amazing fit for...

Chuck

5/5 Stars

Our experience with Joel at the Lewisville location was exceptional! He took time to educate us on our options and alternatives and was committed to helping us find the right spa. He asked excellent questions, shared his own ownership experience, and never put high pressure on us to buy...

kathey

5/5 Stars

Joel was excellent service and goes beyond expectations to answer and help...

thang

5/5 Stars

Recomend this with steak very tasty with an extra kick...

Jamie

5/5 Stars

We had a great experience in purchasing our hot tub from Joel at Tx Hot Tubs. He has been so generous to answer all of our questions . The service team that delivered our hot tub also did an excellent job. We are so glad we bought our Jacuzzi...

Mark

5/5 Stars

My wife and I looked for hot tubs for over 4 years. We knew we wanted a good one. So we took our time. The day we decided to purchase we went to 3 places . The moment we walked into Texas Hot Tub company , we knew we were in the right place. Joel our sale consultant was very knowledgeable and professional. I told him what I wanted . He listened and showed me the best tub for my wife’s and I needs. We were in and out of there in 30 minutes. The guys that deliver the tub was fantastic, friendly , fast, and respectful. On a scale of 1 to 10 . I rate the experience a 12 plus! My wife and I use the tub daily , and it’s everything we hope for when we started 4 years ago looking. I’d like to thank Joel and crew that deliver the...

Gina

5/5 Stars

Joel is an absolute great professional! Made it easy to purchase my first hot tub. Very knowledgeable and helpful. This is the only way to purchase a hot...

Grant

5/5 Stars

Dan

5/5 Stars

Joel C set up an appointment for us and thoroughly answered all our questions. We are just starting to look, but we feel well informed already on the various options with Jacuzzi, the benefits compared to competing brands, etc. It helped having such a wide range of models in the showroom to see and sit in to narrow down what is most important for...

Sharon

5/5 Stars

Joel is fantastic to work with. He made the process of purchasing so smooth. He answered all my many questions and continues to be my go to resource. Also, I've been able to swim in the endless swim spa and use the in store Jacuzzi as often as I felt necessary to feel comfortable. I always learn something when I'm speaking with Joel. Great company and...

Jeff

5/5 Stars

I’m a first time hot tub owner. I shopped several places in DFW area for one. Joel at Texas Hot Tub is hands down the most knowledgeable person I met when it comes to hot tubs and I talked to several. He has been there for me from start to finish and continues to be there after the purchase of our hot tub from him. The hot tub itself is top shelf. Everything about it is just as Joel said it would be. Amazing well built tub. Thanks again Joel for...

Chino

5/5 Stars

Joel is an amazing person! Also, he has a great selection of the Meat Church seasoning. Would 100% recommend every single one of...

Kristy

5/5 Stars

Joel took all the time we needed when shopping for our hot tub. He was very knowledgeable and helpful. If you’re in the market or just gathering info go see Joel and he will definitely help you...

Benton

5/5 Stars

I did a lot of on-line research before deciding to buy from Texas Hot Tub Company. What I learned is that service and reliable continued support is very important when purchasing a hot tub and that Jacuzzi brand is one of the top of the line names. Joel C. at Texas Hot Tub Company made the process very simple and easy. He is extremely knowledgeable and was always available throughout the entire process. He described all the features of each model. Joel guided me through the delivery and set-up process. He continued to check-in to ensure that things were going as planned pertaining to chemical balance (which is extremely easy) and installation. I could not have asked for better customer service throughout the entire process. I would recommend this company and especially contacting Joel to anyone considering a hot tub...

Laura

5/5 Stars

Joel is awesome and so were Tony and the delivery guys. Love our new...

Nancy

5/5 Stars

Joel at Texas Hot Tubs was wonderful to work with on the purchase of our new hot tub. He mad sure everything went well from delivery to set up. He even gave me his cell number so if I had any after hours questions. I could not ask for better customer...

Viviana

5/5 Stars

We went to the hot tub expo in Dallas Market Center, we met Chip as soon as we walked in. He was incredible and very knowledgeable of all products, he explained the differences very patiend to my parents about each hot tub. I really appreciated how Chip listened to my parents Josue and Ines Salazar about their needs, wants and concerns including everything we would need to do prior to delivery. We had a very good experience, so if you need to buy a hot tub ask for...

Wendy

5/5 Stars

We recently purchased a Jacuzzi from Joel at Texas Hot Tub Co. Joel was knowledgeable, professional and offered up excellent customer service! The installation went smoothly and the follow up has been excellent. We highly recommend seeing Joel if you're in the market for a hot...

Swagy

5/5 Stars

I have never owned a hot tub before and didn’t know what to expect when shopping for one. I did my research and shopped many brands and a number of stores in the area. When I walked into Texas Hot Tub it was different. Joel Ching educated me about the hot tubs and made sure I was buying the right hot tub for me and the space that allowed for it in my backyard. Joel was probably the easiest person to buy from. He wasn’t pushy, wasn’t demanding. We had a conversation between two adults and came to the conclusion that the Jacuzzi 445 with Smart Tub was what I needed for me and my family. I can’t sing enough praises about Joel and the process of buying from Texas Hot Tub. My Jacuzzi is perfect. If you are looking for a hot tub, do yourself a favor and skip everyone else and go straight to Texas Hot Tub and buy a Jacuzzi from Joel...

Larry

5/5 Stars

We looked at quite a bit on the show room floor and Joel Ching was most valuable in helping us to decide. While we pretty much decided on which tub I was still reluctant and fearful of me messing up the chemicals and having to drain the tub constantly. Joel convinced me with their system it would not be difficult...so we bought one. I'ts now 6 weeks later and I am most confident and good at keeping the water clear and enjoyable. Joel's positive attitude and pleasant (not pushy) personality made the difference. I highly recommend this store and it's knowledgeable employee...

Cyndie Gawain

5/5 Stars

I wanted a small hot tub and this is the only place I could find a quality small tub. I love mine. The people at the store are very knowledgeable and helpful. I am using their service that services the hot tub and now the water is always crystal...

Monica

5/5 Stars

Can’t say enough good things about Joel Ching and Texas Hot Tub. Easy to work with, very responsive and helpful! Just bought my 3rd hot tub and wish I had bought them ALL from Joel. Excellent service and friendly follow up. Thank you for such a quality...

Jason

5/5 Stars

We took the plunge and bought a hot tub. This was the first time for us and we needed a lot of support. These guys were great through the whole process. That was 4+ months ago and they are still very helpful with every question. I highly recommend Texas Hot Tub...

Adam

5/5 Stars

Joel at the Lewisville store made the whole buying experience a breeze knowledgeable and provided great benefits and features of the hot tub. I got the j435 which wasnt cheap but I love the quality and overall design. I use my hot tub almost every night. Im a happy Customer ! Thank...

Krystal

5/5 Stars

BIG TACHO

5/5 Stars

If ever in this area even if you are not swing by see Joel Let him welcome you to his beautiful showroom and see the way a Jacuzzi spa can transform your life you will feel like a brand new person Joel can walk you thru the entire process from taking a dip in one f the in house fully running jacuzzi spa to the preparation and delivery process you won't think twice on e you try it...

Horacio

5/5 Stars

If ever in this area even if you are not swing by see Joel Let him welcome you to his beautiful showroom and see the way a Jacuzzi spa can transform your life you will feel like a brand new person Joel can walk you thru the entire process from taking a dip in one f the in house fully running jacuzzi spa to the preparation and delivery process you won't think twice on e you try it...

BigTacho

5/5 Stars

If ever in this area even if you are not swing by see Joel Let him welcome you to his beautiful showroom and see the way a Jacuzzi spa can transform your life you will feel like a brand new person Joel can walk you thru the entire process from taking a dip in one f the in house fully running jacuzzi spa to the preparation and delivery process you won't think twice on e you try it...

Brice

5/5 Stars

Love our new J445 Hot tub! We shopped several hot tub stores and Texas Hot Tubs was no doubt our best experience. Not only do they have the best hot tubs on the market, their customer service second to none. Purchasing a hot tub is a big investment and for first time buyers its overwhelming trying to find the right tub. Joel Ching was our sales rep - he went above and beyond to help us chose the perfect tub for our home. The delivery team was experienced and safely delivered our tub and placed it exactly where we asked. Their customer service continues after your purchase unlike many of the competitors. This was important for us as new buyers as we've had many questions about our tub. Highly...

Kristan

5/5 Stars

Joel at their store in Lewisville is wonderful to work...

PATRICIA

5/5 Stars

Robert

5/5 Stars

Purchasing a jacuzzi was an easy process at Texas Hot Tub. It took about 4 weeks for delivery since it was being shipped from California, but now that we have it, we are enjoying it. Thanks...

Matthew

5/5 Stars

Jerrad

5/5 Stars

Needed to get supplies for hot tub maintenance. Joel was excellent! Very knowledgeable and professional. Listened to my questions and made very good recommendations. Although it’s not the closest place to where we live, I’ll make the trip as often as needed because of Joel’s customer service. Great...

Kid

5/5 Stars

Needed to get supplies for hot tub maintenance. Joel was excellent! Very knowledgeable and professional. Listened to my questions and made very good recommendations. Although it’s not the closest place to where we live, I’ll make the trip as often as needed because of Joel’s customer service. Great...

Dianne

5/5 Stars

Our experience with Texas Hot Tub Company has been excellent! Their promise as to date of delivery was exact and the delivery team was professional and fast. Joel continues to be an amazing partner in our purchase of our new hot tub. He made sure that what we wanted was exactly what we received and more! He continues to support us in learning exactly how to use and keep our hot tub in perfect balance. We can not say enough about the benefits we are already experiencing with this...

Andrew

5/5 Stars

After doing lots of research and visiting several stores, Joel sold us on Jacuzzi. Joel's willingness to accommodate our schedule, and gentle persistence really stood out. The process was as stress-free and relaxed as possible. Couple that with an excellent delivery experience, quick responses to any questions and you get a 5 star experience start to...

John

5/5 Stars

Joel and the delivery team were incredible; really went out of their way to give us a good experience. At no time did we feel pressured to buy, and Joel even stayed open late to make sure that we found the right Hot Tub for us. This was a huge difference compared to some of the other places that we visited in the...

Ann

5/5 Stars

The Texas Hot Tub Company had an excellent range of hot tubs. Joel was especially helpful. Installation was very...

Carla

5/5 Stars

I loved buying my Jetsetter Hot Tub from Joel Ching. He is very knowledgeable and helpful. I had a 2002 Jetsetter model that needed to be replaced. I’m very pleased with the 2018 model. What a great upgrade. The delivery was perfect. The guys showed up on time and were very professional. Thank...

Katherine

5/5 Stars

We had the most amazing experience at Texas Hot Tub Company!!! Phillip McGough, our salesman, was courteous, professional and so much fun to work with, and couldn't have made the experience any more possible. We've dreamed of owning a hot tub for more than 15 years, and it's the best investment we've ever made. If you're on the fence about buying one, I say GO FOR IT, and whatever you do, use this company and ask for...

Lisa

5/5 Stars

I called a few places before I went out shopping for my hot tub. Philip at Texas Hot tub was the nicest on the phone. I told my husband we are going there. I’m so glad we did. I had the best experience. Love my new hot...

Dan

5/5 Stars

Wonderful place to buy your hot tub. Bought my third tub here August 2018 and they will take care of you above and beyond should any issue arise. Would definitely recommend to a...

Kaitlynn

5/5 Stars

My husband and I recently bought a hot tub from the Lewisville location and had such a great experience. Phillip, thank you so much for everything! You’re were extremely helpful and great to work with! Thank you,...

Mark

5/5 Stars

Texas Hot Tubs is the best place to purchase a hot tub and the staff (Judd) was very knowledgeable and very...

Steve

5/5 Stars

Got a good deal on a new Hot Tub. Ed was easy to deal with and delivery and setup went off without a hitch. Delivery guys had to take down a fence panel but did so with no complaints . I would buy there...

Perry

5/5 Stars

Selecting a hot tub can be challenging because everyone is different so you need to find something right for you. Ed was great. He gave me an opportunity to do wet test and answered my...

Walter

5/5 Stars

Ed was super, professional, communicative, and helpful as were the...

Dennis

5/5 Stars

Eddie Marquette was the nicest professional no pressure sales person in the metro plex. I visited 5 other dealers and Eddie not only was the best guy to work with but delivered by far the best product for my needs. Knowledgeable friendly and helpful with honest information. A plus to Texas hot for a job well done. Installation went flawless. So far I've enjoyed the spa most everyday with zero problems. Thanks...

Michelle

5/5 Stars

My husband and I love the spa we bought from Texas Hot Tub Company in Lewisville. Ed was very knowledgeable and helpful with answering our many questions. The order process was easy and they even had someone come to our home to go over care instructions with us. I would definitely recommend buying a Caldera Spa from Texas Hot Tub...

John

5/5 Stars

Just had new Caldera Hot Tub installed from Texas Hot Tub in Lewisville. Can't say enough good things about Ed Wineinger, the Store Manager as he was the main reason for purchasing from this company. He took care of everything with true professionalism! The installation crew did an excellent job on the installation and Tony's crew did a super job on the concrete pad. This is our third hot tub but Caldera is the...

Skye

5/5 Stars

Ed did a great job helping me with my Geneva purchase. He is very knowledgable and low pressure. I purchased my tub in September. Installation went smooth and it has performed flawlessly with the EZ spa chemicals. Minor service work was performed promptly by a courteous technician. After wet testing MANY spas, I could not be more pleased with my choice of the Caldera spa and the experience I have had with Texas Hot...

george

5/5 Stars

Ed, the Manager of the store was great. Answered all of our questions, we already knew which model we wanted, gave us a good, fair price, and explained the entire process. Robert came out and did a site assessment, and we ordered the tub with a minimum amount done. Only issue we had was with our electrician getting the power upgrade. This had nothing to do with Texas Hot Tubs. The tub came in when they said it would and they held it for us a couple of weeks until our power was finished. The electrician they suggested to hook up the tub was top notch and explained everything well. The installation crew called ahead and set everything up and explained everything to my satisfaction. Enjoyed the tub that night and most nights since. I do not feel you can go wrong with Texas Hot Tub and have in fact recommended them to my...

Dean

5/5 Stars

My wife and I went to Texas hot tub company after I did some research into what I wanted for a hot tub. We spoke with Ed and he was very knowledgeable and helpful in deciding which tub to choose. Ed help us decide on the perfect tub for us. It’s not the most expensive tub but it has all the features and looks great. The delivery team was great. Communication was great and my delivery was on time and took about 30 minutes. Follow up after my purchase has been...

Don

5/5 Stars

My wife and I decided to purchase a hot tub and I wanted a well established brand and company. We found both at the Texas Hot Tub Company. Ed was very easy to work with and we got a good deal. They have been very accessible and helpful with "after the sale" questions which is important to us as this is the first hot tub we have owned. We would highly recommend this...

LIMELIGHT OWNER'S MANUALS

The 2019 Limelight Collection Owner’s Manual will help you understand your spa’s features, and answer questions you might have regarding spa operation, water care, and maintenance. There is also a troubleshooting section included for your convenience.  

Download Previous Limelight Owner's Manuals