4 Reasons NOT To Buy a Hot Tub at the Big Box Store

Reasons NOT To Buy a Hot Tub at the Big Box Store

You’ve read about the health benefits. You’ve imagined laughing with your friends while soaking in the warm waters. And now, you’ve made your decision: you want to be the proud owner of a new hot tub. Congratulations! Your next step is to figure out the who, what, and where of making your purchase. Should you purchase your hot tub from a big box store or from a store that specializes in high-quality spas, like Texas Hot Tub Company? Before you decide, read on for 4 reasons NOT to buy a hot tub at the big box store. 


Yes — hot tubs found at big box stores are usually less expensive. But as the saying goes, you get what you pay for. Discount spa owners often find parts in need of replacing, poor performance affecting the use and enjoyment of the spa, and high energy bills due to poor quality, energy-sapping parts.

In contrast, high-quality hot tubs like the ones sold at Texas Hot Tub Company are built to last and maximize your enjoyment. You will find yourself appreciating your spa for years to come.


A discount spa is actually not a discount in the long run. Frequently replacing parts, the lack of energy efficiency, or even the need to replace the entire unit eliminates any costs saved at purchase.

When it comes to high quality spas, the initial cost is worth the investment. Indeed, the product you receive will prove its worth time and time again with excellent performance and lasting satisfaction. You’ll save yourself money and frustration.

Customer Service

A big box store has one goal: to sell you products. Once they’ve made the sale, your relationship with the store is complete. You are left to figure out installation, electrical needs, water maintenance, ongoing care, and more. This can be a daunting task and take away from the joys of being a new spa owner. Then, when you have an issue and need your hot tub to be serviced, finding a technician that will help might be a challenge. Spa dealers typically only service certain brands and discount hot tubs usually do not make the list.

Excellent customer service is at the core of who we are at Texas Hot Tub Company. We are committed to not only helping you find the perfect spa to meet your needs, but also to ongoing care and assistance. After the purchase of your spa, we help you with proper placement, arrange for installation, and help you determine your electrical needs. Further,  we stand ready to educate you on the ins and outs of caring for and maintaining your hot tub. Let us eliminate the guesswork of buying and owning a spa. After initial set up, we continue to assist with any maintenance or service needs for the life of your spa. 

Convenient Care

Once your hot tub has been delivered, installed, and set up by our service team, you’ll be enjoying frequent time spent relaxing in your new purchase. But our work is not done. We pledge to make hot tub maintenance convenient and simple. We are ready and able to assist with any needs you might have.  As part of our continued care, we also offer many complimentary services to our customers, such as water treatment tests and owner education. 

If you’re in the market for a new hot tub, it is truly our pleasure to help you find the spa that meets your needs and to form a lasting relationship. So, visit our award winning showrooms and learn more about the benefits of a high quality hot tub. Come find out why Texas Hot Tub Company is the leader in meeting DFW’s hot tub needs. Contact us today!


The 2019 Limelight Collection Owner’s Manual will help you understand your spa’s features, and answer questions you might have regarding spa operation, water care, and maintenance. There is also a troubleshooting section included for your convenience.  

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